CityVan Reviews 

311
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Had to move out of a flat with a planned key returning time and with a originally booked mover service, which it didn't show up and weren't able to contact driver either. 10 minutes in getting a qu... See more

Rated 5 out of 5 stars

Paul saved me with a last minute moving cancellation, he was immediately available to confirm on the same day and helped make a stressful moment much easier, and his assistance in helping me transport... See more

Rated 5 out of 5 stars

Our original mover, cancelled on us the last minute. Within 20 minutes of contacting City Van, we were able to confirm a van and driver and all reasonably priced. Paul provided excellent customer... See more

Rated 5 out of 5 stars

Big shout out to Paul who’s been an absolutely star for helping me moving house as well as office on a couple of occasions. He’s super friendly, professional, gets the work done nice and fast also wi... See more

Company details

  1. Moving and Storage Service
  2. also in
  3. Moving Company

Information provided by various external sources

Man and a Van in London from only £29 per hour. Top rated service. Get a instant quote online. Book Today. Fast reliable service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(311)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

CityVan are my go to for moving jobs.

I've used Paul at CityVan 3 times now to move various pieces around East and South East London. This has ranging from a king size divan to an arcade machine down to boxes and mementos. Always punctual, helpful and careful with the move I can't recommend him enough.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Unorganised and didn’t show for the…

Unorganised and didn’t show for the job. Tried to blame me. Then become very rude when questioned as to why he didn’t attend. Attempted Hire of 2 men and was told only had 1. I arranged help and had furniture waiting to be told “no” when I asked if it was still going ahead.

Has since contacted me, making various threats regarding this review.

13 September 2025
Unprompted review
CityVan logo

Reply from CityVan

Misleading inaccurate review!

This person called me up at around 11am on Saturday 13th September explaining that she has booked a service with another provider to move three cabinets and they had cancelled at the last minute. She asked me if it was something I could help with to which I replied yes I could fit this in, in the afternoon around 2pm. I requested for them to WhatsApp me a picture of the items so I had an idea of what would be involved.

We end the call and Immediately this person sends me a picture of the items on WhatsApp. I explained that I was working alone on this particular day and that I would be happy to help but due to the size of the items she would need to arrange for someone to assist me load at the collection address and unload at the delivery, to which she replied "let me make a call"

Naturally I undersood this to mean make a call to someone and ask if they can help load and then confirm with me it's all fine and would like to proceed.

I did not receive any further communication from this person so assumed they was not proceeding with the booking.

At approximately 3pm they message me asking if this collection was still taking place to which I replied no, you said you was going to make a call and you did not confirm with me that you had arranged assistance to carry the items with me as discussed.

The response I got from this person was "bro how you interpret my message is your business "

To which I replied the job is no longer taking place. This was the last of the conversation with this person.

I don't think it's unreasonable to expect a confirmation message as many people in this exact situation always do.

At around 7pm I received a notification from trust pilot about a 1 star review which was absolutely shocking to me under the circumstances mentioned above. 0% truth, 100% malice.

It really makes absolutely no sense to take on a job, not arrive and then be rude to a customer when they ask if the job is still going ahead. Our reviews are proof that we simply do not treat people this way.

If we wasn't able to help with a job on the sameday we would kindly decline.

On inspection of this persons profile on trustpilot it became evident that they also run a business that lends itself perfectly to aquire online reviews, but for some reason don't use trustpilot, Google or any other review platform to collect reviews for there own business at all.

It's such a shame some people are so miserable and messed up that they have to make up malicious lies and misleading reviews just because they couldn't get there own way. We have worked so hard over the last 8 years to build a reputation of trust and reliability which is reflected in our other reviews from our lovely customers.

I believe very strongly in providing customers with great customer service and experience when moving anything with CityVan but I believe just as strongly in the truth.

Thank you for taking the time to read this overview of what actually happened on this occasion and I hope we can help some of you get moving in the future.

Paul
CityVan

Rated 5 out of 5 stars

Brilliant

Paul saved the day for our family today, after a disaster with an IKEA delivery nearly left us with nothing to sleep on.

Great service, great price, completely trustworthy and reliable. Highly recommended.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience with CityVan

Brilliant experience with Paul and his team. From first enquiry to delivery of items, everything was seamless. Responsive, friendly, fast and careful. And all at a very reasonable price. Definitely recommend.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Hands down the best experience moving

Hands down the best experience I have ever had moving in London or anywhere for that matter -- and I have moved a lot! They were nice, professional, helpful, and they got all of my stuff out of my house and into my new flat in record time ! So impressed ! Was able to book on the bank holiday as well - booked on Saturday, moved on the holiday Monday. Thank you Paul !

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Always fantastic, reliable, friendly service!!

I have used Paul on three occasions now and I wouldn’t actually use anyone else now. The service is impeccable, Paul and his colleague are incredibly friendly and efficient and they are always reliable. I would highly recommend CityVan.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Recommend!

Recommend! Good quick communication and price was as quoted. Paul helped with a move of a sofa for me quite last minute!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, couldn’t recommend more! Paul was super friendly and careful with my items, excellent communication. He was even very kind with my dog!

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Prompt response and very accommodating

Although I didn’t end up booking with this company, I was very impressed with their prompt response and willingness to arrange next-day service (after a different company cancelled on us), especially so close to Christmas. The communication was quick and professional, and they clearly prioritise customer needs. Paul was very friendly. Based on this experience, I wouldn’t hesitate to consider them in the future or recommend them to others.

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Artist removal at V&A museum

Paul stepped in for a very last minute removal for an artist at the V&A museum. He was so efficient, great communication and handled all items with care. Would definitely recommend for any removals!

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, reliable and communication is super efficient.

I have used cityVan several times for furniture removal, and it makes moving really easy. The items are taken care of and always on time.

I have cityVan saved on my phone as the go to!

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Flawless Move

The guys were on time, followed instructions, took care of the items being moved, didn't damage anything. I was pleased with the work done.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Paul was awesome

Paul was awesome! Replied immediately to my booking inquiry, and quoted a good price. He turned up early to the pick up spot and is super friendly. Will definitely be contacting Paul again for our next furniture move!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Removal

Paul was very quick to reply to my enquiry and accommodated for unplanned items. For your moving requirements I would highly recommend Paul and City Van

29 June 2024
Unprompted review
Rated 5 out of 5 stars

5 stars all the way

5 stars all the way. CityVan kept us updated on times of arrival, worked quickly and were a pleasure to work with. 100% we will use them again! Many thanks to Paul and his mate on the day.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Paul was able to collect and deliver a sofa for me with less than 24 hours notice at a very reasonable price, and was transparent and quick to communicate at every step. He and his colleague even handled collection of the sofa from the fourth floor with no lift without me being there as I could not make it. Overall a fantastic service and will certainly book again.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant.

Used these people for my son’s move as I couldn’t be there to help They were totally brilliant from start to finish. Everything went like clockwork, and they have a real can do attitude, overcame every obstacle to get everything done like clockwork.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

honestly one of the easiest moves ever!

This was honestly one of the easiest, most stress free moving experience of my life. Paul was fantastic, he showed up 5 minutes early, everything was loaded with care. He even took some young plants of mine in the front seat so they'd get some AC! Communicated throughout the trip as I was meeting him there, and the unload was just as easy! He's lovely, reliable, and has absolutely earned every one of these 5 star reviews!

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Well-deserved five star review

The five star reviews speak for themselves, and I’m going to add my own to the long list. Paul was quite simply fantastic. On time, efficient, friendly, professional, hardworking. He made something I wasn’t looking forward to an absolute pleasure. I will definitely be using him again and genuinely couldn’t recommend him highly enough.

11 April 2024
Unprompted review

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