James Removals Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the team. Many people found the staff to be friendly, helpful, and reassuring, making the moving process much less stressful. Reviewers frequently mentioned the careful handling of belongings, the punctuality of the team, and their willingness to go above and beyond to ensure a smooth experience. The service is often described as first-class, with consumers appreciating the hard work and positive attitude of the movers.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish an excellent job. It was a very stressful move, leaving a house we'd lived in for 30 years and a ton of 'stuff'. Matt and his team were professional and friendly and handled our a... See more

Company replied

Rated 5 out of 5 stars

James were excellent from start to finish. A competitive price (for a complex move from UK to France), personable people and wisdom from back office. The movers were very considerate and inventive in... See more

Company replied

Rated 5 out of 5 stars

Used James Removals for packing and house move out of London. Booked in survey and quote in 1 working day, very competitive price. Packing and diassemby of units was amazing and incredibly efficient.... See more

Company replied

Rated 5 out of 5 stars

The James removals service was fantastic from start to finish. We moved from our home of 35 years to a much smaller house and put a large amount into storage. The team were friendly helpful and reass... See more

Company replied


Company details

  1. Moving Company
  2. Automobile Storage Facility
  3. Moving and Storage Service
  4. Storage Facility

Information provided by various external sources

James Removals house, home removals, office moving. Commercial and domestic, national and international removing and storage for UK, France, Spain Ireland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

The team at James are great

The team at James are great, from the people in the office to the guys who did the heavy lugging on the day. Everyone is pleasant and very helpful. The whole situation from start to finish was less stressful than I expected simply because of James Removals, thank you all.

27 February 2026
Unprompted review
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Reply from James Removals

Thank you so much for your wonderful 5-star review. We’re delighted to hear that our office team and removal crew helped make your move a positive and stress-free experience. We know moving can be challenging, so it means a lot to know the team’s hard work, professionalism, and friendly approach made a difference.

We truly appreciate your kind words and your trust in James Removals. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Great 😊

They were on time. They were punctual and precise. They even asked me where to put the bunk bed! As a 12 year old, even I was impressed by the customer service. 5 stars!

20 March 2026
Unprompted review
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Reply from James Removals

Thank you so much for your amazing review! We’re delighted to hear that our team was punctual, precise and helpful throughout your move. It’s especially great to know that we made such a positive impression on you — comments like yours truly mean a lot to us.

Rated 5 out of 5 stars

5 bed house to a 2 bed flat

We moved from a 5 bed 4 floor house to a 2 bed flat in readiness for an impending divorce and inevitably had a lot of items to go to storage and some to the temporary flat. James Removals was absolutely incredible. Kind, thoughtful, efficient and full of energy. At some point on the last move day I realised I didn’t have enough clothes hanging boxes. Pam in head office had one of her guys drive from Kidbrooke to Highbury in no time. In total James Removals spent 3 days moving us. On the last day we were 3 hours behind schedule but the movers did not complain, they just helped get us over the line.Special thanks to Tony, James and Glen. All the items for the flat are here with us now so they clearly listened and labelled everything correctly! All in all 10 out of 10 and I highly recommend them.

2 April 2026
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Reply from James Removals

Hi Claire, Thank you very much for leaving this review, it's clear that we delivered a 5-star experience for you & we'll be sure to share these lovely words with the crew involved in your move. We wish you all the best at your new address. Thanks again for choosing James Removals.

Rated 5 out of 5 stars

All round professional service

All round professional service. I didn’t bother getting further quotes after making contact with James Removals. Lewis and Louise were brilliant and very patient answering all my questions. On the day of the move Danny, Tony, Richard and Craig ensured everything went smoothly. I can’t recommend the company highly enough.

26 February 2026
Unprompted review
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Reply from James Removals

Hi Laura, thank you for leaving this review. We are pleased to hear that all of our staff at James Removals have left a lasting impression and made a pretty good first impression it sounds as well. We all wish you the best in your new home, thanks again for choosing James removals!

Rated 5 out of 5 stars

Kent to Cornwall

I recently moved from Bromley to Cornwall. From start to finish I had a positive, supportive experience with this company. All staff I had dealings with from those answering the phone, to the initial face to face meeting for the quote and finally the 3 amazing guys; Tony, Matt & James who managed the actual move. Everyone played their part in a polite, professional and very supportive manner to make this exhausting, emotional & stressful experience a more positive & successful one. A big thank you to you all; especially Karen’s, Tony, Matt & James. No breakages, a cheerful atmosphere, so strong & hardworking. I will recommend you to others, as my sister recommend you to me after her move. Thanks once again. Tess

2 March 2026
Unprompted review
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Reply from James Removals

Hi Theresa, thank you for this radiant review. It sounds as though you had the perfect move with us, thanks to our hardworking James Removals team. We all wish you the best for the next chapter of your life down in Cornwall. Thanks again for choosing James Removals!

Rated 5 out of 5 stars

Fantastic service from Paul and Matt

Fantastic service from start to finish. Paul and Matt were especially great. Friendly, professional, and incredibly efficient. They handled everything with care and made my mothers move much less stressful. Highly recommend this company and I’ll definitely use them again.

9 March 2026
Unprompted review
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Reply from James Removals

Hi Alice, thank you for leaving us this 5 star review! We're very pleased to hear that our moving team handled your Mother's move with such great efficiency and professionalism. We're also pleased to hear that you'll be highly recommending us to others. Thank you for choosing our services and we wish your Mum all the best in her new home.

Rated 5 out of 5 stars

Matt Steve and Glen went above and…

Matt Steve and Glen went above and beyond their duties. They were extremely helpful and delivered a first class service for me today. Would highly recommend and their price was very reasonable. Thank you James Removals

13 February 2026
Unprompted review
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Reply from James Removals

Dear Lew,

Thank you for leaving us this 5-star review! We’re very happy to hear our team provided a great experience and "went above and beyond their duties" to provide a first class service. Thank you for choosing James Removals.

Rated 5 out of 5 stars

I cannot praise James Removals highly…

I cannot praise James Removals highly enough. My very elderly mum was moving from her London home of 60 years to a flat in Dorset. James Removals made this experience as comfortable as possible for her and she is so grateful for their support, as are the rest of the family. A big thank you goes to Glenn and Paul in particular, and also to Paul, Paul and Wayne.

The packing, loading and unloading was all done swiftly and carefully, with no damage or breakages. All the team were friendly and helpful. Special thanks to Glenn and Paul who ensured that Mum was able to sleep in her new home on the first night, which made the whole experience much more manageable for her.

I can thoroughly recommend James Removals.

9 February 2026
Unprompted review
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Reply from James Removals

Thank you for taking the time to leave us this fabulous 5-star review 🌟. We’re very happy that we could help with your mum's move and that all went as planned. It's great to hear that all the crew were very helpful and supportive and we'll be sure to commend them for all their efforts. We wish your Mum all the best in her new property in Dorset. Thank you once again for choosing James Removals.

Rated 5 out of 5 stars

We couldn’t be happier with the service…

We couldn’t be happier with the service we received from this removal company. From the very first contact to the final box being unloaded, everything was handled with professionalism, care, and efficiency. The team arrived on time, worked incredibly hard, and treated all our belongings as if they were their own. Moving house is usually stressful, but they made the whole process smooth and worry-free. Nothing was too much trouble, and their friendly, positive attitude made a huge difference on a long day. We would 100% recommend them to anyone moving home and wouldn’t hesitate to use them again. Thank you to the whole team.

23 January 2026
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Reply from James Removals

Hi Janice, thank you for taking the time to leave us this glorious review. It seems as though the whole experience moving with us was a pleasurable one & we're thrilled to hear that you will be recommending us. Thanks again for choosing James Removals and we wish you and your family all the best in your new home!

Rated 5 out of 5 stars

Very good packing service and remover team

Very good packing service; hardworking team on removal day and they did all they could to help,
They made a difficult move much easier for us.

30 October 2025
Unprompted review
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Reply from James Removals

Thanks Quentin for leaving this 5 star review in which we're very happy to receive. We're so very glad to hear that the crews that dealt with your move did an excellent job with packing & moving you. Thanks again for using our services and we wish you the best in your new property.

Rated 5 out of 5 stars

Fantastic service from James Removals

We had a complicated move with most of our belongings going into storage. The team were incredibly hard-working, efficient and courteous. Special thanks to Matt for going above and beyond. We know that we can look forward to another efficient move when we eventually move into our next home. Thank you all so much!

18 November 2025
Unprompted review
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Reply from James Removals

Hi Rosie, thank you for submitting through this review. We're pleased to hear that the first half of your move has been a success, despite having to battle some poor weather. But in true James Removals fashion we adapted and catered to your needs and everything worked out well. We look forward to working with you again soon, when your belongings come out of store.

Rated 5 out of 5 stars

James were excellent from start to…

James were excellent from start to finish. A competitive price (for a complex move from UK to France), personable people and wisdom from back office. The movers were very considerate and inventive in suggestions for packing things. The true measure of a service company is what they do when things go wrong. James sorted some unexpected bouncers with aplomb. Good work Garry and Frank and the rest of the team!

18 October 2025
Unprompted review
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Reply from James Removals

Hi David, we're very happy to receive this glowing 5 star review! Moving abroad is far from straight forward these days but we are all happy to hear that you were pleased with all involved with your relocation! We wish you well in your new chapter on the other side of the pond. Thanks again for choosing James Removals!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, everyone really helpful and whole operation went extremley smoothly. Very pleased to have chosen James Removals.

11 November 2025
Unprompted review
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Reply from James Removals

Hi Mark, thank you for submitting through this 5 star review! We're please to hear that we provided a fantastic service & that all ran smoothly with your move. The whole team wishes you the best in your new property.

Rated 5 out of 5 stars

From the team in the office to the guys…

From the team in the office to the guys who do the heavy lifting everyone was very professional, courteous and helpful.

2 October 2025
Unprompted review
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Reply from James Removals

Hi Sallie, thank you for taking the time to leave this review. We're very happy to hear of your satisfaction throughout your moving process and will be sure to share your gratitude with all involved. Thank you for choosing James Removals!

Rated 5 out of 5 stars

Friendly and efficient service from…

Friendly and efficient service from beginning to end. Careful packing and moving of our belongings at all times. Highly recommended.

29 October 2025
Unprompted review
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Reply from James Removals

Hi Helen, thank you for leaving this 5-star review. We're happy to hear that you will be highly recommending us based on your own experience moving with James Removals. We will be sure to share this with the packers & movers that dealt with your relocation, thanks again for choosing us!

Rated 5 out of 5 stars

The service was professional, friendly and helpful.…

The service was professional and friendly. The packing was undertaken expertly and efficiently and the transportation and delivery of our home's contents was done with great efficiency.

11 October 2025
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Reply from James Removals

Thank you very much for the lovely review Kevin! We are very happy with how impressed you were with the packing and moving service provided throughout! Thanks again for choosing James Removals & we wish you the best in your new home.

Rated 5 out of 5 stars

Fantastic team

Calverley close.
Fantastic team , polite punctual, professional, respectful. Went above and beyond to ensure we were happy with their services and placement of our belongings in our home . As for their slogan 'excellence through effort' it couldn't be more accurate . 10/10 service would recommend to anyone moving homes . Thank you 😊 with a special shout out to Matt and Warren for going the extra mile, the whole team were fantastic.

19 September 2025
Unprompted review
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Reply from James Removals

Hi Carey, thank you very much for taking the time to leave this review! We're very pleased that we lived up to our company motto 'excellence through effort' and that we provided such a great service during your move. Please could we know where it was you moved from and to, so that we can give recognition to the crew that dealt with your relocation. Thanks again!

Rated 5 out of 5 stars

The team were fantastic

The team were fantastic! We used the full packing service and we couldn't fault them. The team moved us from Greenwich to Ashford in the pouring rain without complaint. We wouldn't hesitate to recommend them, we were really happy with the service we received.

3 September 2025
Unprompted review
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Reply from James Removals

Thank you for leaving this review. We're glad to hear that you were happy with both the packing and moving service that we provided for your recent move. We wish you all the best in your new property!

Rated 5 out of 5 stars

Excellent service. I highly recommend this company!

The removal guys were very professional, friendly and adaptable.
Pam in the office replied to every one of my emails almost immediately and sent out packing materials quickly and on multiple occasions!
We will be using this company every time we move from now on!

4 September 2025
Unprompted review
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Reply from James Removals

Hi Emily, Thank you for taking the time to leave us such a lovely review. We hope you're now settling into the new property and wish you all the best! Thank you once again for choosing James Removals!

Rated 5 out of 5 stars

Returning customer

Returning customer, as always great experience. Packed the house with meticulous detail, polite, courteous. Arrived on time on all days for packing and load-up and worked tirelessly to move us into the property. Moving is so stressful, James Removals made one big part of it trouble-free. Highly highly recommended.

1 September 2025
Unprompted review
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Reply from James Removals

Hi Mark, Thank you very much for leaving this review, it's clear that we delivered the same 5-star experience once again for you! We wish you all the best at your new address. Thanks again for choosing James Removals.

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