Over several years, I have attended French classes with superb teachers and course content. However, the IT system is not user friendly and I find it impossible to log into Classroom. Some class ro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
City Lit is the country's ultimate destination for evening, weekend and daytime courses, delivered both online and face-to-face. Book now by visiting www.citylit.ac.uk
Contact info
1-10 Keeley Street, WC2B 4BA, London, United Kingdom
- www.citylit.ac.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent tutors and facilities
Been attending courses in various art & design disciplines for over 8 years now, excellent tutors and facilities.
Until the pandemic the customer service was outstanding, but since then it's impossible to speak to a person if you have any issues or need to ask questions in choosing the right course/level. Also several of the longer design and illustration courses were cancelled last minute due to low enrolments.
After going though the pain of making arrangements at work/travel to be able to attend or attending the course for work development training, it's very disappointing and cumbersome.
Poor Overall Experience
Enrolled on a course Autumn 2023 - which was cancelled with very little notice .
Enrolled on a ? Replacement Course due to start next week . Due to my previous experience - started to contact CIty Lit at the beginning of last week for joining instruction as I had not heard anything ! I called - and left a message - zero response - I sent a completed contact form - zero response - and after 12 calls this morning - got a human on the phone who gave me the actual department e mail . And yes you have guessed - the course is cancelled !! Due to low enrolment -how long would I have waited to find out the course was cancelled ? Now I wonder how long I will have to wait for my refund . Watch this space ..,

Reply from City Lit
Why I recommend Citylit
Knowledgable and enthusiastic teachers.
Great range of things to do and learn.
A place for your brain to be stretched in an enjoyable and supportive way.

Reply from City Lit
Brilliant class with excellent tutor
Brilliant class with excellent tutor. The only reason I didn’t give 5 stars is the lack of catering in the evening. Even a vending machine for hot drinks would be good.

Reply from City Lit
Good place to browse and try your future learning 2024
Great college to learn a varied number of subjects.Physical disciplines like dance and body expressing are on the menu. Same as history, art and technical subjects

Reply from City Lit
Great institution
I have completed multiple courses at CityLit. Surprised that there are so many varying courses! They are well taught, given good notes to help consolidate studies, teachers are friendly, patient, knowlegeable and suppotive. Furthermore, the courses are value for money. CityLit is accessible by public transport.
My only concern is the lack of out of hours catering even for tea or coffee especially for evening courses. It is a minor inconvenience.

Reply from City Lit
Careful! Learning is addictive at CityLit!
CityLit's range of classes is just incredible. I'd highly recommend joining in whether you want a class to learn something fun, get new skills, acquire knowledge, keep your old brain cells active or just to meet people. The college offers in-person classes and online, the latter of which is a Godsend for me as I do not live in London. I enjoy learning and there is no end of topics/subjects that CityLit offers.

Reply from City Lit
Really professional standard of…
Really professional standard of teaching and the facilities are great.
Thoroughly enjoyed the course and learned a lot!

Reply from City Lit
Excellent courses but cafe facilities need changing
The art course was wholly up to expectations and excellent. The reason for lack of 5 stars are the cafe facilities - the cafe closes on a whim, for example, just before lunch time with no warning whatsoever! The cafe is not open for evening courses and there is no drinks machine as a substitute.

Reply from City Lit
I generally enjoy the History of Art…
I generally enjoy the History of Art courses - particularly those based in the galleries.
I would give 5 stars were it not for the IT system. Just about everyone on my course experienced difficulty registering for a related Google account. Some may have given up. Surely it doesn't have to be this difficult?

Reply from City Lit
A great institution with excellent…
A great institution with excellent classes in a wide range of subjects.

Reply from City Lit
I really enjoyed the oil painting…
I really enjoyed the oil painting course. The teacher was so helpful and clear with his teaching and the facilities were a good standard. I learnt a lot! Great experience.

Reply from City Lit
Why not give yourself a treat?
Very engaging and knowledgeable tutor. Great community atmosphere and a wide range of films, discussions, ideas. Thoroughly enjoyable all round.

Reply from City Lit
Excellent teaching
My City Lit course is well-organised. The tutor is skillful, well-informed and sensitive to students' needs and abilities.

Reply from City Lit
Great resource for art and design…
Great resource for art and design courses. I attend evening workshops on a regular basis. Very immersive experience every time I do. Good facilities...

Reply from City Lit
Student experience
The website is rubbish for all sorts of reasons. It is not user friendly except maybe to people under 40.
There is nowhere to get a coffee or bite to eat.
When I have wanted to use the photocopier in the student centre there has been no-one to help.
However, the tutor and accompanist in the Advanced song class are excellent.

Reply from City Lit
So far I’m finding the Advance Figure…
So far I’m finding the Advance Figure drawing and painting course extremely stimulating and informative! The tutors and the fellow students absolutely lovely to deal with!
I would have no hesitation in encouraging others to take the Advance Figure Drawing and painting course at City Lit

Reply from City Lit
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







