City Lit Reviews 

1,682
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional teaching staff across various subjects, noting that instructors are highly knowledgeable, endlessly supportive, and truly passionate about what they teach. Learners also highlight the wonderfully well-organized courses and the friendly, engaging environments that make studying both enjoyable and accessible for everyone involved. However, some reviewers were not happy with the online platforms and digital tools, mentioning that accessing course materials and navigating the technical systems can be quite frustrating. A few attendees also pointed out occasional issues regarding large group sizes, challenging communication, or specific instructor styles that did not meet their expectations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing tutors as knowledgeable, patient,... See more

User experience

Customers had positive experiences with user experience, frequently praising the clear, engaging lessons and... See more

Quality

People report positive experiences with quality, highlighting excellent lesson materials, first-class... See more

Location

Clients share satisfaction on location, describing it as a good, clean, and pleasant place situated in the... See more

Service

Customers consistently note ambiguous experiences with service, as people frequently praise great teaching,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over several years, I have attended French classes with superb teachers and course content. However, the IT system is not user friendly and I find it impossible to log into Classroom. Some class ro... See more

Rated 5 out of 5 stars

I have been taking various courses at City Lit, in Covent Garden for some years; most recently and for the recent years, Pottery on a Tuesday. The tutors are absolutely first-rate, always on hand to... See more

Company replied

Rated 5 out of 5 stars

I have really enjoyed learning Spanish over the past three years. I do my classes online which is much more convenient than travelling into town at night. Analia Tolone is an exceptionally good teach... See more

Company replied

Rated 5 out of 5 stars

If City Lit did not exist, you would simply have to invent it. A wonderful, accessible place of learning where excellence comes in the teaching, in the enormous range of subjects on offer and in the w... See more

Company replied


Company details

  1. College

Written by the company

City Lit is the country's ultimate destination for evening, weekend and daytime courses, delivered both online and face-to-face. Book now by visiting www.citylit.ac.uk


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,682)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

CityLit really need to sort out the…

CityLit really need to sort out the problems with Google Classroom. I've been to a number of courses and always the problem with many students is accessing course material. The IT Dept should be ashamed of themselves for making signing up to Classroom so tortuous. And there is hopeless assistance provided by City Lit IT

17 October 2025
Unprompted review
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Reply from City Lit

Hi John,

Many thanks for taking the time to submit a review. We are sorry to hear you have had difficulties with IT. We have further guidance on our help centre if you still require assistance: https://help.citylit.ac.uk/hc/en-gb/articles/11273523970845-Your-City-Lit-student-account

Rated 2 out of 5 stars

Terrible IT support over last 2 years

The tutors are good / enthusiastic but they are let down by a terrible IT system. It does not work well with Google classroom and many people are unable to log on effectively and collect homework guidance etc . I spend more time in the library trying to get signed in with help from the lovely librarian

30 September 2025
Unprompted review
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Reply from City Lit

Hi Claire,

Many thanks for taking the time to submit a review. We're delighted to hear that you enjoyed the teaching from your tutors. We are sorry to hear you have had difficulties with IT. We have further guidance on our help centre if you still require assistance: https://help.citylit.ac.uk/hc/en-gb/articles/11273523970845-Your-City-Lit-student-account

Rated 1 out of 5 stars

Signed for Hindi beginner Level 1 3…

Signed for Hindi beginner Level 1 3 months ago. Received an emai, the course is starting in 3 days time. Then on the same day, get an email saying the course is cancelled.

Offered an alternative to same course on a different date/time , which started 3 weeks ago, not suitable as I would be starting mid-way. Or start in January but no guarantee that this course would take place.

They should have reached out earlier and offered the same course which started 3 weeks ago. I.e. merged the two same courses into one.

W

13 October 2025
Unprompted review
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Reply from City Lit

Hi Ketan,

Many thanks for taking the time to submit a review. We're very sorry to hear that your course got cancelled. Unfortunately this may happen in exceptional circumstances and we would only do this as a last resort. If you would like to discuss further, please feel free to get in touch with the department. You can find contact details here: https://help.citylit.ac.uk/hc/en-gb/articles/11260048344989-Contact-Us-Academic-Departments

Rated 5 out of 5 stars

Excellent

Excellent tutor on my Latin Course. Superb knowledge and provision of background material makes the class so interesting. Even though it is a level 5 class we have opportunities for revision of grammar which we have covered previously and which has proved most useful. Now looking forward to the new term and new texts.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Courtney was so helpful

I made an inquiry today and spoke to a lady by the name of Courtney. She was so helpful. I have been trying all day to find a suitable course. Everywhere else I tried, the people were so unhelpful. I just want to tank Courtney for helping and guiding me in the right direction. Your people skills are impeccable. I understand that you have not been in position long, from our conversation today. On that note I wish you all the best and a big thank you for all of your help, time and patience today. You are an asset to City Lit.

7 August 2025
Unprompted review
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Reply from City Lit

Hi Jacqui,

Many thanks for taking the time to submit a review. We're delighted to hear that Courtney was able to help you with your inquiry. We will make sure to pass on your kind words.

Rated 5 out of 5 stars

Beginners Latin

I've completed three terms of the Beginners Latin course - and I can't wait till we start back again in October!

Sarah, the tutor, is absolutely superb. She makes learning the language great fun, but we are given a very thorough grounding in all the necessary grammar. The course is just the right pace for me, and I always feel able to ask any questions I need to. There is quite a lot of homework to do if you want to get the most out of the course, but I actually enjoy this, as it gives me a chance to consolidate what I've learnt in the classes.

It's great being able to study from home and I've found everyone involved in the admin of the course very helpful. It was very easy to enrol, and the course is excellent value for money.

Now that I'm retired, t's just so good to be using my brain again in a friendly, supportive environment.

3 July 2025
Unprompted review
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Reply from City Lit

Hi Janine,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying Latin with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 5 out of 5 stars

Pronunciation course level 1. Great teacher!

I completed Level 1 of the Pronunciation course. The teacher, Mr David Gwillim, was simply great and extremely professional. I learnt a lot; the lessons were always friendly and challenging, never boring. I can't wait for level 2!

25 July 2025
Unprompted review
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Reply from City Lit

Hi Elena,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 4 out of 5 stars

Inspiring tutors

The tutoring on my course is inspiring. instructive, challenging and creative. The course is always fully booked. However, in the 3 years I have been attending City Lit the equipment has not been maintained or upgraded. The chops or bench-top vices need to be re-furbished with leather padded ends and steel rods which do not drop out of the screws; the fixed bench vices need maintenance so that they open fully and close properly. The tools need to be professionally sharpened more often.
The College cannot expect wonderful tutors to work easily without equipment being upgraded and maintained.

28 July 2025
Unprompted review
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Reply from City Lit

Hi Sue,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed the tutoring on your course. We will ensure to pass your feedback on about equipment.

Rated 5 out of 5 stars

Excellent Excel Tips and Tricks

The Saturday full-day course Excel: tricks and tips for productivity was excellent. Clear comprehensive instructions, well-paced, plenty of opportunity for practice. And a really enjoyable day too! Thanks to Aurica Jalba for a great course. (And thanks to the writers of the description – the course level was spot on, as described.)

19 July 2025
Unprompted review
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Reply from City Lit

Hi Lucy,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying Excel with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 5 out of 5 stars

Courses

I thoroughly enjoy all of the courses that I have done and I always learn what I want to know.

27 March 2025
Unprompted review
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Reply from City Lit

Hi Teri,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 5 out of 5 stars

Fantastic asset to London

Fantastic asset to London - over the years I've saved up to do a number of courses, either for work or fun, and always enjoyed them.

19 July 2025
Unprompted review
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Reply from City Lit

Hi Miranda,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 5 out of 5 stars

My first course at City Lit

My first course at City Lit. It was welcoming, the tuition was superb and I will return.

5 June 2025
Unprompted review
City Lit logo

Reply from City Lit

Hi Iain,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 5 out of 5 stars

Very supportive and knowledgeable tutors

I had several tutors during my Level 3 Counselling Course, which add value to the experience. Although the course was demanding and we had to work hard to complete the assignments and the portfolio, it was a very good experience and that only helped the group to bond. I learned a lot from the course and I would not have complete it if it was not for the support I received form the tutors.

3 July 2025
Unprompted review
City Lit logo

Reply from City Lit

Hi Emerson,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying counselling with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 5 out of 5 stars

Non creative writing

The course was well run and organise.The class were fully involveded and the content was varied and interesting for our writing.

25 July 2025
Unprompted review
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Reply from City Lit

Hi Roger,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying writing with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 5 out of 5 stars

Latin and history

I feel our tutor's knowledge and use of a wide range of Latin materials makes for a very interesting and demanding course. We learn so much history and we can go over again and again any grammar we find difficult, or have forgotten. I can't believe how quickly a lesson and academic year whizzes by. I would highly recommend City Lit for the knowledge of their tutors and the wide range of courses on offer.

25 July 2025
Unprompted review
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Reply from City Lit

Hi Ann Marie,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 5 out of 5 stars

Great art courses

I have really enjoyed the drawing and painting courses at City Lit. The teaching is very good with a friendly and encouraging environment. I would definately recommend

14 July 2025
Unprompted review
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Reply from City Lit

Hi Catherine,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying art with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 1 out of 5 stars

Cancelled the course a week before.

Cancelled the course a week before.
50 drawings in a day

2 July 2025
Unprompted review
City Lit logo

Reply from City Lit

Hi there,

Many thanks for taking the time to submit a review. We're very sorry to hear that your course got cancelled. Unfortunately this may happen in exceptional circumstances and we would only do this as a last resort.

Rated 5 out of 5 stars

Citylit highly recommended

Citylit is a great place to study and meet new people. I have done 3 art history courses in the last year and the quality of the course material and the teaching has been superb.

24 July 2025
Unprompted review
City Lit logo

Reply from City Lit

Hi Helen,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying with us and that you have had a positive learning experience. We hope to welcome you back soon!

Rated 1 out of 5 stars

Not good

Not good. I am 💯 sure I am ready for FS English Level 2, tutor told I can do level 2 than offer me leve 1.
Admin constantly sending wrong information and it is completely disoriented.
Most teachers seen self possessed and not very good vibes there from English teachers.
It not worth it paid or unpaid courses. Don’t spend valuable time in places where no respect.

23 July 2025
Unprompted review
City Lit logo

Reply from City Lit

Hi Nika,

Many thanks for taking the time to submit a review. We're disappointed to hear that you have not had a positive experience with us. If you would like to discuss further, please feel free to get in touch with the department. You can find contact details here: https://help.citylit.ac.uk/hc/en-gb/articles/11260048344989-Contact-Us-Academic-Departments

Rated 5 out of 5 stars

Where study becomes addictive

City Lit offers a wide selection of online and in person courses in a wide variety of disciplines. The tutors are always incredibly well prepared and are all on top of their subjects. Lectures are as good if not better than some university equivalents, informative, entertaining, motivating. You just keep wanting to go back for more!

24 July 2025
Unprompted review
City Lit logo

Reply from City Lit

Hi Francine,

Many thanks for taking the time to submit a review. We're delighted to hear that you have enjoyed studying with us and that you have had a positive learning experience. We hope to welcome you back soon!

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