Citalia Holidays Reviews 

989
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable, courteous, and helpful staff who guide them seamlessly through an easy booking process. People highlight that personal travel advisors listen closely to individual preferences, expertly tailoring complete holiday packages with flights, accommodations, and tours. Travelers consistently feel confident and well-supported, deeply appreciating the prompt communication and personable service provided throughout the entire planning stage. Some reviewers were not happy with minor logistical details, mentioning occasional issues with aftercare support, initial contact responses, or transport arrangements. Despite these isolated snags, overall satisfaction remains exceptionally high among holidaymakers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing travel advisors as knowledgeable,... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that the booking process is simple and free of... See more

Service

People report positive experiences with service, highlighting a quick, efficient, and friendly response from... See more

Booking process

Clients share positive opinions on booking_process, describing it as straightforward, efficient, and... See more

Customer service

Consumers find customer service to be positive, highlighting quick, efficient, and friendly support when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just booked a holiday to Florence with Citalia, a long awaited trip for me as I have always wanted to go there. The booking experience could not have been better. We were expertly led through... See more

Rated 5 out of 5 stars

Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more

Rated 5 out of 5 stars

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more

Company replied

Rated 5 out of 5 stars

Listened to our requirements and preferences. Being elderly we needed a walk in shower and access to public transport. We were extremely happy with the selection and choice of hotel. with assurances... See more


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

989 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(989)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied Client

Booked previous year and booked again this year for Rome and Amalfi coast Very helpful 😀 staff
Great to be able to talk to knowledgeable staff
Would recommend

2 February 2026
Rated 5 out of 5 stars

Was a lovely man booking my holiday

Was a lovely man booking my holiday. I explained it all to him & he was very helpful. We love Italy.....Having a car taking us to the Hotel & also back is a big help as I've got Arthritis. Booked Seats on the planes as well. This is the second holiday with Citalia. Hope its as good as the first one.....

31 January 2026
Unprompted review
Citalia Holidays logo

Reply from Citalia Holidays

Thank you for sharing your Citalia experience! We wish you a fantastic holiday.
Best Wishes
Amber
Customer Experience

Rated 5 out of 5 stars

Citalia were fantastic from start to…

Citalia were fantastic from start to finish. From my initial enquiry, choosing my holiday, hotels, transfers, flights, everything. Anastasia handled everything for me and I couldn't be more thankful for all her assistance.

A real pleasure!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

For our first time with Citalia…

For our first time with Citalia holidays we were very impressed with the ease of choosing a special holiday and booking exactly what we wanted. Our travel expert was charming and extremely efficient. Looking forward to a wonderful holiday.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Lake Garda

I can honetly say that booking this holiday was a joy

The Citalia operative was incredibly helpful and explained everything in a very clear and undersandable manner without being the least bit patronising

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience. Artan was incredibly helpful

Artan was incredibly helpful. He listened to what we wanted to achieve with this special holiday and was very patient giving us different quotes to suit the different departure times. He had some great tips for our trip - thank you Artan - you are a credit to Citalia!

18 January 2026
Unprompted review
Rated 5 out of 5 stars

The real skill of Citalia ...

Everyone is so knowledgeable about Italy! They are able to advise, and support from an "idea", to a provisional plan, adapted to personal requests and then holiday quote. Once booked they are only a call away from reassurance and peace of mind. Only when you actually come home can you appreciate the true skill of Citalia! Never disappointed!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Lake Maggiore

Linda was very professional, friendly and helpful when booking our trip. Excellent communication skills and easy to talk with. Clear and concise with the whole booking process. Thank you.

8 January 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Representatives have a wealth of knowledge around providing a wonderful experience from planning holiday to having a fantastic experience.

8 January 2026
Rated 5 out of 5 stars

Artan is absolutely brilliant

Artan is absolutely brilliant. He fully understood our requirements and provided all the information we could ask for in a very helpful way. He makes booking our holidays with you a delight. This last booking was our fourth in less than 2 years and we will be back. The service we have received on the actual holidays have been perfect, airport pickups and transfers went like clockwork.
Andy & Jan Grant

8 January 2026
Rated 5 out of 5 stars

Five star service

Louise was extremely helpful. We had looked online and couldn’t see suitable flights but she sorted them for us. We booked with friends on two separate bookings and nothing was too much trouble.

8 January 2026

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