Citalia Holidays Reviews 

991
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable, courteous, and helpful staff who guide them seamlessly through an easy booking process. People highlight that personal travel advisors listen closely to individual preferences, expertly tailoring complete holiday packages with flights, accommodations, and tours. Travelers consistently feel confident and well-supported, deeply appreciating the prompt communication and personable service provided throughout the entire planning stage. Some reviewers were not happy with minor logistical details, mentioning occasional issues with aftercare support, initial contact responses, or transport arrangements. Despite these isolated snags, overall satisfaction remains exceptionally high among holidaymakers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing travel advisors as knowledgeable,... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that the booking process is simple and free of... See more

Service

People report positive experiences with service, highlighting a quick, efficient, and friendly response from... See more

Booking process

Clients share positive opinions on booking_process, describing it as straightforward, efficient, and... See more

Customer service

Consumers find customer service to be positive, highlighting quick, efficient, and friendly support when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just booked a holiday to Florence with Citalia, a long awaited trip for me as I have always wanted to go there. The booking experience could not have been better. We were expertly led through... See more

Rated 5 out of 5 stars

Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more

Rated 5 out of 5 stars

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more

Company replied

Rated 5 out of 5 stars

Listened to our requirements and preferences. Being elderly we needed a walk in shower and access to public transport. We were extremely happy with the selection and choice of hotel. with assurances... See more


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(991)

234 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very well organised company

The whole booking process was easy and customer service team incredibly helpful and professional.
Everything was well organised from our flights, transfers and accomodation. Definitely would recommend this company

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Citalia Travel Experience

We have always used Citalia for holidays in Italy (Sicily, Puglia, Venice, Verona, Lake Garda). They provide a professional, personal, knowledgeable, efficient and friendly service. Thank you Louise.

23 April 2026
Rated 5 out of 5 stars

Have used Citalia for many years

Have used Citalia for many years, have always found the Italy travel planners very helpful, polite and efficient. Have always had excellent holidays and will continue to use Citalia.

24 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look