Cisdem Inc. Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly supportive and cooperative customer care team, which significantly enhances the overall experience. Many people highlight the fast response times from support, often receiving solutions within hours or even minutes, and appreciate the staff's knowledge, courtesy, and patience. Reviewers are particularly impressed with the efficiency and dedication shown in resolving issues, making them feel well looked after. However, some customers also noted issues with the product itself, with a few expressing dissatisfaction and feeling that their concerns were ignored after purchase, leading to unaddressed refund requests.

What people talk about most

Response time

Customers consistently report positive experiences with response times, highlighting the speed and efficiency... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its speed, helpfulness, and... See more

Staff

Consumers find staff to be positive, highlighting their excellent, fast, and friendly customer service. Many... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Product

Clients share ambiguous opinions on product, with some reviewers expressing satisfaction with specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My go-to app for compressing PDF's to make them small enough to email while maximizing the PDF quality. Support service is great. Support responds within one day if any issues arise, such as licensing... See more

Rated 5 out of 5 stars

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more

Rated 5 out of 5 stars

This was the most hassle-free experience. Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST! They... See more

Rated 5 out of 5 stars

I have been with Cisdem Inc. since 2023 and have never been disappointed. The level of service, patience and dedication to my needs has never faltered. If I could mention Joey for special praise, i... See more


Company details

  1. Software Company

Written by the company

We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(277)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

The CISDEM support team is great!

The CISDEM support team is great to work with. If there is any kind of minor blip in using the product, shoot them an e-mail, describe the issue and they promptly and politely get right back to you and help you resolve the issue. Their product is great! Their customer service after purchase is not matched by any other software company I have ever used. Highly recommended!!!

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Unusual one this....but very happy

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'd canceled the autorenewal and had refunded my paypal account. I check out my account an lo and behold teh full refund was there. Clearly a very professional organisation who genuinely look after their customers.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Prompt

This was the most hassle-free experience.
Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST!
They switched my code to work om my new computer,
Polite. No Fuss.
Thanks Cisdem....(Duplicate Finder: )
I never regreted buying your product, very worth it.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication, Fast service, very knowledgeable about the system and how to solve and work around an issue that only the developer could fix. My hardware was unique.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Top-notch support

Top-notch support: I wrote to them about an issue with my license, which was still tied to my old MacBook that’s now unusable, and within a couple of hours they made it available to me again. Excellent!

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Great product and great company

Great product and great company. I emailed them 4 years after purchasing my initial license since it was tied to a different machine, and they fixed it so my license worked on the new machine. No issues, not trying to make you buy the product again ... great experience with this company.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

co operative..loved that

the customer care team is highly supportive and cooperative, which significantly enhances the overall experience. It is essential to recognize that trust in this company is steadily growing, and this positive trend should inspire confidence in their services.trust on this company must increase by everyone

29 July 2025
Unprompted review

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