CINCO STORE Reviews 

440
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful jewellery designs, stunning luxury packaging, and consistently fast delivery times experienced across multiple orders. Consumers also deeply appreciate the extremely helpful support team, noting that real humans reply quickly and maintain durable, elegant daily craftsmanship. Some reviewers were not happy with recurring quality issues, mentioning that several items tarnished, oxidized, or lost their color prematurely. Others mentioned slow shipping processes and frustrating customer service interactions when trying to resolve administrative complications. People also noted experiencing long waiting times and receiving damaged packages during transit.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the elegant design, durability, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the timeless design, elegance, and... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service. While many consumers praise the super quick... See more

Customer service

Customers had mixed experiences with customer service, leading to high frustration due to long waiting times... See more

Service

Users describe ambiguous interactions with service, highlighting a split in consumer feedback. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This piece of jewellery is absolutely beautiful, just as I’ve come to expect every time. The packaging is stunning and feels truly luxurious, easily on par with high-end designer brands. A flawless ex... See more

Company replied

Rated 5 out of 5 stars

I am truly faithful to CINCO because every single piece of jewellery I have bought from them is a masterpiece! Excellent quality, timeless design and speedy delivery every single time. I totally reco... See more

Company replied

Rated 5 out of 5 stars

Ordered a nice pair of earrings on the 11th November, getting a discount as it is singles day. And on the 13th I already received my package. The dilevery was super quick and the assistance with som... See more

Company replied

Rated 5 out of 5 stars

I adore this company and their jewellery! Their jewellery is so usual, stylish and so well made and their service is excellent. If you have any questions you can whatsapp them and you get a reply by a... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jewelry Designer
  4. Jewelry Exporter

Written by the company

CINCO is a brand of silver 925 jewelry, design and handmade in Portugal. Simple with attitude, this brand has born as an independent design house of minimalist jewelry always with an eye on trendy and vintage inspirations. CINCO are for women who want to keep it simple without never forget a timeless look. We sell worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(440)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As I expected when I first purchased…

As I expected when I first purchased something from Cinco, the quality and design and simply beautiful. I am already more than happy with my collection.
I had a problem with one pair of earrings, and after I spoke with them, they send it to repair and I had them back fixed and perfect after just one week. So I recommend the brand, fully trusted!

23 July 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for your review, your kind words mean a lot to us. ❤️❤️❤️

Rated 5 out of 5 stars

In love with this brand

I have been a faithful client for some years now and I can’t get enough of Cinco. The earings and necklaces are my favourites. Very versatile, modern and elegant pieces that elevate every look. And every time I needed the customer service, it has always been quick and helpful. Congratulations for the great work!

18 July 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thanks so much for your feedback! We really appreciate hearing about your experiences! ❤️❤️❤️

Rated 5 out of 5 stars

Unique and interesting designs

I have bought quite a number of pieces, I love them. The delivery service is great and it comes within 3-4 days.

18 July 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you very much! We really appreciate hearing about your experience! ❤️❤️❤️

Rated 5 out of 5 stars

I recently purchased a gorgeous pair of…

I recently purchased a gorgeous pair of earrings. Upon arrival, there was a small issue with them. Cinco customer service responded promptly, and replaced the earrings. This was my first purchase, I will continue to purchase from Cinco. Beautiful pieces, and excellent customer service!!

2 July 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for your review! We are very happy that you had a good experience! We hope to see you again soon! ❤️❤️❤️

Rated 1 out of 5 stars

Poor customer support and dubious quality

I bought 3 items after seeing a collaboration with Ali Andreea on Instagram. They were all nice at first but unfortunately a) one of the clasps has broken and b) the coating is fading on another. With regards to the broken clasp (making it unwearable), I contacted customer support 3 times before I got any response, and although I described what had happened and sent a picture (could have sent a video) support refused to replace the single broken earring and insisted I had to pay the post them back to Portugal where they are now stuck with Portuguese customs. I appreciate Customs is not within Cinco's control but I feel this heavy-handed approach to a quality issue is not well handled. I now would not buy any further items from this brand.

17 July 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

we are sorry to hear that your experience was not a positive one. we just check our conversation and in fact we would never think you would give us this review. at that time we give you the choice to collect the items and you prefer to send us. when they arrive, as we said before, we will be happy to repair your earrings, with one year, and send them to you as soon as they are ready, in perfect condition. we will wait for them to arrive once they have cleared customs. we are here always to help and support, have a wonderful day

Rated 5 out of 5 stars

Perfect for my needs

Beautiful jewelry, good quality, great customer service, fast deliveries. Definitely recommend!

16 July 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you very much! We are very happy to receive your review and to know that you had a positive experience. We hope to see you again soon! ❤️❤️

Rated 5 out of 5 stars

simply the best quality jellewery

simply the best quality jellewery! and always so beautiful, and, most importantly, timeless!
not to mention the fast shipping and customer service. amazing!! ✨

28 July 2023
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for your review! We are very happy to hear that you had a positive experience with us and we hope to see you again. 🥰🥰🥰

Rated 5 out of 5 stars

I had a fantastic experience

I had a fantastic experience, I definitely recommend them, they are excellent, the ring is fantastically made and fast delivery

4 July 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thanks for your feedback! We are very happy to hear that you had a positive experience with us and we hope to see you again in the future. 😍😍😍

Rated 5 out of 5 stars

Exquisite products

Exquisite products, great quality, fast delivery = 5 stars
I already have in my collection about 10 pieces and will continue to order.

24 June 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Oh Thank you!! That make us really happy ❤️❤️❤️ We hope to see you soon!

Rated 5 out of 5 stars

Great customer service!

Nice and unique products! Fast delivery. Great customer service!

25 June 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much for your review! We are very happy to provide you with a good service and beautiful items. 🥰🥰🥰

Rated 5 out of 5 stars

I am a huge Cinco fan for quite a few…

I am a huge Cinco fan for quite a few years now. The quality of the products is amazing, the design is so classic and timeless, yet with a modern twist to it. I always get questions regarding my Cinco jewellery. I own so many of their pieces and each of them is so unique. And the customer service is AMAZING. The respond time is so quick, the communication is personalized. Whenever I reach out to them, it feels like I know the Cinco customer service team personally.

26 June 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

We're very happy with your review! We will do everything we can to continue launching beautiful, quality pieces, but also to maintain the service you deserve! ❤️❤️❤️❤️

Rated 5 out of 5 stars

CINCO over the years

I've been a customer of the CINCO store for a few years now and I can say that the quality of the products is excellent (value for money), and the design of the new pieces (without becoming a fashion victim) is a concern of the brand, which is minimalist but tasteful. The brand's concern for customer service in both sales and after-sales is remarkable and, in my opinion, we have almost created a relationship of friendship/loyalty with this brand.

20 June 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

thank you very much for your feedback. it makes us very proud that you like our pieces and that you feel part of our small CINCO community. it's very special for us. ❤️❤️❤️

Rated 5 out of 5 stars

Best

The best, most elegant, stylish and good quality earrings. Love the designs the brand is creating and the quality and delivery is so good and easy, can’t stop myself from buying more each time.

20 June 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much!! We're delighted that you find CINCO jewelry irresistible! 😁❤️

Rated 5 out of 5 stars

Beautiful jewelry

Beautiful jewelry! Me and my daughter are in love with them. This is our 6 order. They are simply gorgeous! Great service and fast delivery. Thank you so much!

17 June 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much so for your kind words! We makes us really happy ❤️❤️❤️

Rated 5 out of 5 stars

great UX and great pieces!

amazing experience and high quality pieces!

27 May 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for your review! Knowing that you are satisfied with our work is really important to us! We hope to see you again soon! ❤️

Rated 5 out of 5 stars

The earrings are of great quality and…

The earrings are of great quality and packaging is great. This is my 4th order and I think they have a warehouse close to my country because the order is here after 1 business day. Amazing ! And… Cinco has a great collaboration with Andreea Ali with the best designs ever !

28 May 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for so much! Your kind words mean a lot to us. We hope to see you again soon! ❤️

Rated 5 out of 5 stars

Absolutely LOVE the brand

The best experience! Absolutely Love the products, the design, absolutely everything this brand is perfect. The website is very easy to navigate and shop, the experience from the point of view of the customer it’s very good.
I almost forgot... the packaging is stunning. Velvety on touch, beutiful and carefully packed "Just For You" (thats the sensation).

3 May 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much! That makes us that makes us very happy and proud. We hope we see you soon ❤️❤️

Rated 5 out of 5 stars

Timeless quality jewelry

I am an absolute fan of Cinco. The brand is excellent, offering high-quality products that truly meet expectations. Additionally, their customer service is exemplary. Whenever I had any questions or needed support, I was attended to quickly and efficiently by a friendly and helpful team. I highly recommend it to everyone looking for timeless jewelry.

14 May 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for your review! We're so glad you had such a positive experience with the brand! Thank you for your support and we hope to see you soon! ❤️

Rated 5 out of 5 stars

Unique and high quality pieces

Amazing quality jewelry, quick delivery and great customer service. I have bought several pieces from Cinco and I have always been very satisfied. The last one, in particular, a necklace from solid gold with three little diamonds is outstanding. I will keep buying from this company and I would recomment it to anyone looking for high quality and unique design.

12 May 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much! It makes us really happy that you love what we make and we hope to see you soon ❤️

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