Churnet Valley Garden Furniture Ltd Reviews 

244
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, robust wooden materials, and very reasonable market prices of the various outdoor products available for purchase. People are also consistently pleased with the prompt delivery service, noting that orders arrive securely packed and are expertly handled by polite delivery drivers. Some reviewers were not happy with receiving damaged parts, such as cracked rear panels or minor structural scratches upon product arrival. Consumers additionally mentioned facing recurring issues with missing hardware components, poorly fitting wooden pieces, and unexpected practical challenges during the final assembly process.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like sheds, benches, and summerhouses are... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well constructed,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt arrivals and smooth order... See more

Staff

Customers had positive experiences with staff, consistently describing everyone as helpful, professional, and... See more

Price

Clients share positive opinions on price, highlighting that the costs are very reasonable and fair for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are absolutely over the moon with our corner Summerhouse. It was fitted by John and Sergei who were both extremely friendly and skilled. We found the price to be reasonable compared to other compet... See more

Rated 5 out of 5 stars

Really good looking, sturdy Chatsworth summerhouse. Got a good deal with free installation thanks to the August sale. Constructed by the friendly and efficient team of James and Harvey, and now look... See more

Rated 5 out of 5 stars

Simple ordering process, our order arrived on time expertly packed. When we alerted the customer team that the assembly instructions and fittings were missing they were sent by post the same day. Wo... See more

Rated 5 out of 5 stars

I ordered a log store to replace my previous one. Excellent communication throughout and delivered in a timely manner. Unfortunately there was some damage to the rear panel which had clearly happened... See more


Company details

  1. Furniture Manufacturer

Written by the company

We are a family business operating in the Staffordshire Moorlands, where we have a workshop from which we produce high quality wooden garden furniture and structures. We have over 45 years of combined experience in carpentry, which we have merged with engineering precision and a flair for design to create uniquely beautiful, functional and sturdy furniture. We pride ourselves on customer satisfaction, and it’s a job that we enjoy so every effort is put in to ensure an excellent product.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(244)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our order was processed quickly

Our order was processed quickly, almost too quickly ! Nearly caught us out with delivery within a couple of days but we sorted that easily on the phone. Pallet guy on delivery was brilliant couldn't have been more helpful. Product easily assembled from the instruction provided without too much struggle Advise a good impact driver and someone to help with the lifting.Quality looks good for the price so all in all very satisfied.

20 March 2025
Rated 5 out of 5 stars

4’ x 6’ log store

I ordered a 4’ x 6’ log store. It’s certainly built to last. Good solid treated timber.
Good communication from Churnet Valley and Parcel Force delivery, excellent service by all.

19 March 2025
Rated 4 out of 5 stars

Log store 4x6…

Log store is a good solid item at a very good price, easy to assemble.
Only one negative, it comes on a blue pallet. If it was a unpainted one I would have used it for the log burner, rather than taking this one to the tip.

18 March 2025
Rated 5 out of 5 stars

Excellent service and value

Excellent service and value, personal call to arrange delivery date was nice. Maybe delivery pallet could be made smaller/lighter or even eco-collected on mass for re-use, it was too big to get into a hatchback car for disposal.
Only improvement would be an email after purchase with an estimated delivery date, i had to search website to see tat it could be 2 weeks before company made any contact.

18 March 2025
Rated 5 out of 5 stars

Excellent service

Brilliant service, from taking in my drawing to completion, Peter who delt with us was excellent. Great job people. Would highly recommend this company

25 March 2025
Unprompted review
Rated 5 out of 5 stars

James and Liam from Churnet Valley…

James and Liam from Churnet Valley Garden Furniture came to deliver and erect a 12x8ft Summer House and Shed Combination and they did a fantastic job. Very friendly, proficient and professional though-out. Very happy with everything from ordering and delivery and building of the summer house. Would definitely recommend. The quality of the building is beautiful. Thank you to James and Liam for doing such a great job.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Good quality shed

Good quality shed, delivered on time and erected very competently by James & Ian. I would recommend Churnet Valley Garden Furniture without hesitation.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful team

Really helpful team. Pete gave great support and guidance in helping to choose the right items. Quality is brilliant too. Thank you.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

3 Seater cottage arbour

Had a 3 seater cottage arbour delivered and set up today by James. Very good quality, was set up very quickly, and looks great. Thanks very much.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used chutney valley for years now…

I’ve used chutney valley for years now in my professional pub setting and they are good quality products and very reasonably priced for he quality. John who delivered and built our latest order today was friendly and efficient. Thanks guys

3 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look