Chronopost Reviews 

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No oversight of the relay points, meaning the experience can be a total disaster and nobody cares or takes responsibility for it. You can't avoid the terrible relays, because chronopost will deliver to whichever one they choose regardless of your selection, then it's your problem.

Relais pick up non respecté sans comprendre pourquoi (locker plein ? Défaillant ?)

Complete nightmare. 2 months trying to recuperate my package, which they were not able to deliver, so it was supposed to come back to the "experiteur". They are INCAPABLE of giving me my package, I don't understand how they are still operating, it's a disgrace.

Worse than the postal services in third world countries where I am from. Lost parcels, delivering in whatever location they like instead of destination mentioned, etc

It was awesome !

Overall delivery time, collection from the pickup point, instructions and continued email... all were perfect, Thanks a thousand Chronopost,
Abdul Nasir ESAKHIL

I never received my parcel, I waited for continuously almost 5 days for the delivery, driver called 2- 3 times asking if I'm available at home or not, made me wait for hours but never attempted the delivery, and then he put the comment that "receiver was absent". Then when I called the agency, I was told to pick the parcel up from the pickup point away from my place.

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Very dangerous ⚠️⛔️🛑
Chronopost emptied my parcel and returned the empty box back to Vestiaire . That is theft! This is very cruel of Chronopost.
Vestiaire is investigating the issue now( 15/02/2026.)

Thanks for speedy and reliable delivery, maybe you can explain to
GOFO France how a delivery company works

My delivery always arrives on time & my collection point is very close by
Also the staff in Tabac Clémenceau in Carcassonne are very pleasant and helpful.. It's a wonderful service.

I had the worst delivery experience ever with Chronopost. I have placed hundreds of online orders over the years and I have never experienced such a poor and disorganized service.

The package, worth approximately €200, was initially supposed to be delivered to a pickup point, but the location was closed. After that, on February 9th, I contacted the retailer Alltricks to solve the issue and provided my home address, as they suggested, for delivery.

Despite this update, the tracking system continued for several days to report “unknown or incorrect address”, which is completely false. The address provided was correct and I have received many deliveries there before.

On February 13th, the package was simply marked as delivered, but I never received anything. The courier never contacted me, there was no delivery attempt at my address.

The worst part is the customer support. Chronopost does not provide an email contact and the only available option is a chatbot in French, which I do not speak and which was completely useless. It is unacceptable for a company of this size to offer such poor customer support, especially when a package goes missing.

Extremely unreliable service, complete lack of customer support, and chaotic delivery management. I strongly do not recommend Chronopost.

Parfait 👍 parfait

As always, not delivered at the point you ask. You need to cross the city to
Pick up your package.

My parcel has been wrongfully blocked in Brussels, because of a supposed incorrect address (it isn't). There's no way to provide a different address due to "privacy reasons", even if you're the recipient. Registering for an account to hopefully sort things out another way isn't possible, unless you're French. Customer service through Facebook just notifies you the "demand couldn't be transferred".

Rapide efficace

They never do what is asked of them and just deliver you packages where they feel like it even if its a ditch at the side of the road

They hardly ever deliver at home, the delivery person rings your phone (with a number your phone won't let thru) then let's it go to voicemail (where they leave no voicemail), then you get a message saying 'in accordance with your phone call with the delivery person, your package will now be dropped off at (some random shop that will take it)'. It's why people shop at Amazon and don't want to use online shops that use chronopost.

They stole shoes worthy 1K € from the parcel while it was queuing 6days in Berlin to be sent within 2 day to Paris, taking no responsibility for it.
Parcel was picked up on Dec, 30th but sent out only on Jan, 5th beeing shuffled in their hub for 6 days.
They did not provide any documentation so far to prove security.
I’m requesting immediate documentation or will report to the police.