Christmastreeworld Reviews 1,135

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and realistic appearance of the products, often noting how full and well-made the items are. Many people appreciate the ease of assembly and the thoughtful design, such as pre-lit options and sturdy branches that hold ornaments well. The pricing is frequently mentioned as good value, and the delivery service is generally described as fast and faultless. Reviewers also highlight the exceptional customer service, citing helpful and responsive support. However, some customers experienced issues with delivery, noting delays or a lack of communication regarding their orders. A few people were dissatisfied with the appearance of their product, finding it less bushy than depicted or having visible poles. There were also occasional reports of product defects, such as broken branches or non-functional lights, and some reviewers found the customer service unhelpful when addressing these problems.

What people talk about most

Product

People report positive experiences with product quality. Many reviewers praise the realistic appearance and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Price

Users describe positive interactions with price, often noting that products offer great value and look more... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful and polite assistants... See more

Based on these reviews

Rated 5 out of 5 stars

Fed up with assembling our old tree branch by branch, and then wrapping lights around it, I treated myself to a new 6ft Ultra Devonshire Fir pre lit. I’m so pleased with it, easy to assemble, 3 parts... See more

Rated 5 out of 5 stars

I’m so happy with my Christmas tree! It was easy to assemble, and the branches fluffed out beautifully to give it a full, natural look. The quality is excellent, sturdy base, no shedding, and it hold... See more

Rated 5 out of 5 stars

I bought a gorgeous 7ft pre lit mountain pine Christmas tree, it looks stunning in my dining room. There are 600 lights in warm white which are very easy to assemble, there's 3 sockets which screw tog... See more

Rated 5 out of 5 stars

Christmas Tree World Devon artificial trees are absolutely stunning. I received a 4ft pre lit Ultra Devonshire Fir tree easy to put together with great videos on how to, sent with my confirmatio... See more

Rated 3 out of 5 stars

Firstly I tried writing a review on the Christmastree world site and found it was impossible unless I sent a picture fully dressed. I bought the 5th ready lit pine tree. The picture depicted this won... See more

Rated 5 out of 5 stars

Fantastic tree! The quality is outstanding and it looks incredibly realistic. It was very easy to assemble and fits perfectly into a tight, narrow space, which is exactly what we were looking for. The... See more

Rated 5 out of 5 stars

I absolutely love this tree. I’ve wanted one from Christmas Tree World for years and finally took the plunge and bought a 5ft prelit ultra mountain pine. Delivery was fast and faultless, the tree itse... See more

Rated 5 out of 5 stars

I’m so happy with my 6ft pre-lit snowy alpine tree. The quality really makes a difference. Decorating it was a joy and the finished look is beautiful. Even before adding decorations, it already look... See more

Rated 5 out of 5 stars

Brought a 6ft snowy alpine tree, pictures don't even do it justice. Looks even better in person. Easy to erect, solid stand and strong branches. Very generous coating of snow and to be honest little f... See more

Rated 1 out of 5 stars

Really annoyed with this company!! Placed my order on Friday 12th December at 10am, called them Monday 15th to be told it’s been allocated for delivery, still didn’t hear anything so called them Tuesd... See more

Rated 5 out of 5 stars

This is the first time I have purchased from Christmas tree world and WOW!! They did not disappoint. I got the 7ft pre lit Majestic Dew Pine tree and the quality is outstanding, it’s full, thick and l... See more

Rated 5 out of 5 stars

The tree arrived on time it is really well worth the money very good lights, lights well placed, branches which are movable withstands heavy ornaments no issues there! No holes / see through bits a... See more

Rated 5 out of 5 stars

I ordered the 7 ft Montana pine (I think?) and I can honestly say, after bit of time unfurling and 'sprucing' up the branches it is the most beautiful tree - I gulped when I first opened the slightl... See more

Rated 1 out of 5 stars

My tree was ordered on the 21st November is floating around with Fedex somewhere with a new delivery date that keeps changing. When I asked where the tree was, I got a snarky email telling me they w... See more

Rated 5 out of 5 stars

I ordered my 6ft pre-lit tree with a little trepidation. I have always had real trees and didn't think any artificial tree would be as good. However my reservations were unfounded. My tree arrived wi... See more

Rated 5 out of 5 stars

Great trees, first time had artificial trees for around 30 years, but with a new pup decided to try. Bought 2 from Christmas tree world 5 and 6ft pre lit Devonshire trees and they are great quality an... See more

Rated 5 out of 5 stars

I had purchased a 200cm pre-lit outdoor woodland pine tree with multicolour lights for a specific spot. in our new build. I had placed the tree in the atrium, where the tree could be seen from all... See more

Rated 5 out of 5 stars

I wasn’t quite ready for my tree but wanted to preorder the 7ft Arbor Ultima as last year I left it too late and found it was out of stock.The good thing was I could preorder and have it delivered... See more

Rated 5 out of 5 stars

Great customer service. Fast delivery tracking updated regularly . Purchased a majestic dew Christmas tree pre lit. Easy assembled a lovely full tree, looks so pretty decorated . Well worth the mon... See more

Rated 5 out of 5 stars

Had my eye on this tree the 6ft Arbor Blue for sometime, our old artifical tree dropped as many 'needles' as the real thing so it was time for it to go. Certainly not a cheap tree but most definitely... See more

Rated 5 out of 5 stars

Ordered tree last January and was advised at the time that it would be delivered in July. Completely forgot about it so imagine my surprise when a Christmas tree arrived in the middle of summer. I am... See more

Rated 5 out of 5 stars

Absolutely delighted with my ultra mountain pine - easy to erect, loads of branches at the right distance for hanging baubles and thick and bushy - soooo realistic. I hesitated buying an artificial tr... See more

Rated 2 out of 5 stars

Tree was fairly realistic looking, but some of the branche's tips were too flimsy to hang ornaments from. One of the lower branches was completely broken and hung down onto the floor. I had family arr... See more

Rated 5 out of 5 stars

Needed to replace one over 20 years old, so did usual online search. Decided on the 5ft Dewy Tipped Tree. Easy to order, given updates on dispatch and delivery. Tree packed in sturdy box. Easy to asse... See more

Rated 5 out of 5 stars

The service was exceptional. The ordered tree was received quickly, but I'd mis-measured and I asked if I could return and re-order. They just said we'll collect and deliver a re-measured tree. Their... See more

Rated 5 out of 5 stars

Extremely pleased with our 7’ pre-lit tree, it looks so real and what we particularly like is that not only is there the option of having white lights or coloured lights but mixing both to give a pas... See more

Rated 5 out of 5 stars

Perfect Tree and customer service from the off. I’m limited for space but I really wanted a pre-lit tree and I found the perfect one for my little lounge. The service I received was brilliant, parcel... See more

Rated 5 out of 5 stars

I purchased my tree in the January 2025 sale as well as the storage bag. I have waited 11 months to put up the tree and haven't been disappointed. The after sales team have been really helpful as I... See more

Rated 5 out of 5 stars

I bought a 6ft arbor pine christmas tree and couldn't be happier. Great quality, easy to assemble, fluff and position to hang decorations exactly where you need them. Know this will bring years of jo... See more

Rated 5 out of 5 stars

I cannot comment on my purchase yet as I only purchased it today and waiting on delivery which I’ve booked ready to be delivered for next Christmas it’s great you can buy a tree in the sales and they... See more

Rated 1 out of 5 stars

I BROUGHT 2 ITEMS FROM CHRISTMAS TREE WORLD BUT I HAD TO RETURN 1 OF THE ITEMS I WAS VERY HAPPY AT FIRST IN TILL I GOT MY REFUND I PAID £34.99 AND I GOT BACK £19.99 THE ITEM WE RETURNED WAS NOT DAMGA... See more

Rated 5 out of 5 stars

I’m not usually one to write reviews and I was skeptical to buy a Christmas tree online without seeing it in person but after reading the good reviews I decided to chance it. Wow I am so... See more

Rated 5 out of 5 stars

I recently purchased this 6ft Snow White Fir tree and I am absolutely thrilled with it! I’ve been looking for quite a while for a very ‘snowy’ tree and this one is lives up to that! It’s really easy... See more

Rated 5 out of 5 stars

So impressed with our pre lit tree last year we've purchased a second one. Absolutely love it, always had a real tree until last year but im certainly not disappointed.

Rated 1 out of 5 stars

Good looking tree ....but disappointed the bottom of the tree has a huge gap from the branches to the stand ....it really needs a couple more rows of branches .......as its sitting on a cabinet ....... See more

Rated 5 out of 5 stars

I couldn’t be happier with this tree. The 6ft Pre-lit Majestic Dew Pine Tree is absolutely beautiful and looks far more expensive than it is. The branches are full and well-shaped, giving it a very na... See more

Rated 5 out of 5 stars

Our Christmas tree just looks so majestic and magical. The best tree we have ever purchased. The quality is amazing. Quick delivery and overall amazing customer service. This company should be rewarde... See more

Rated 1 out of 5 stars

Have gone to use our tree for the second time and it no longer works, have tried everything . The first adapter supplied didn't work so I bought another one and now it won't work at all. Disappointed... See more

Rated 5 out of 5 stars

We bought the 7ft Arbor Ultima un lit Christmas tree. This is by far the best tree we've ever had, we've had lots of fake trees and real trees, none seemed as full or bushy as the ones from ChristmasT... See more

Rated 5 out of 5 stars

Every Christmas tree tells a story, and my tree is a tapestry woven with our love and laughter. " I couldn't be more thrilled with this Christmas tree! Highly recommend it if you're looking for a tree... See more

Rated 1 out of 5 stars

Purchased The Arbor Ultima tree as it appeared to be the best and paid £275 when building the tree there was a fault with the base as the locking screw would not locate properly. ( a new base is bei... See more

Rated 5 out of 5 stars

I've had a wish for the perfect Christmas Tree for years and finally found the type and quality I imagined. Placing the order was quick and simple, and in a few days a big, sturdy box arrive... See more

Rated 5 out of 5 stars

My 7ft Christmas tree was easy to order and delivered without any problems. There are so many trees to choose from it was definitely the best site I found. My tree is fantastic quality and defini... See more

Rated 5 out of 5 stars

Love our additional 7ft slim tree. Looks great and realistic. Just what we wanted and arrived really fast. Super deal in the black Friday sale. Would definitely recommend

Rated 5 out of 5 stars

Everything was just as it should be from ordering the tree to delivery. I was even given an option on which week I'd like the tree delivered which was really helpful. The tree is stunning and is exc... See more

Rated 1 out of 5 stars

Bought a tree last year… very poor quality.. messaged the social media page at the time and got no response. I have just pulled the tree out of the box again to make do with this year after paying so... See more

Rated 5 out of 5 stars

What an amazing company, delivery was fast and my tree which was a White Blue Ripple Effect Fibre Optic came in brilliant condition. Easy enough to put up and looked amazing. Very pleased with my pu... See more

Rated 1 out of 5 stars

Customer service is nonexistent!!! I ordered a tree and had a confirmation email! Money also left the bank! Had no dispatch email so went onto my online account to find in my orders that it states... See more

Rated 5 out of 5 stars

Beautiful tree delivered on time. Best tree we have ever had- better quality than from any garden centre near us. Would recommend 100% and you won’t be disappointed.

Rated 5 out of 5 stars

We bought our 8’ Ultra Mountain Pine Christmas tree in 2018. Our 8th Christmas and the tree still looks amazing. Everyone who visits comments on how good and realistic it looks. They’re not cheap but... See more

Rated 5 out of 5 stars

Exceptional Quality, Beautifully Full, and Incredibly Easy to Put Together I’m absolutely delighted with this 7ft pre-lit Vanda Christmas tree. From the moment it came out of the box, the qua... See more

Rated 5 out of 5 stars

This tree is by far the nicest christmas tree I have ever purchased, the fullness of it when up is stunning. I had a black tree previously and thought that one was great but as soon as I started arran... See more

Rated 5 out of 5 stars

Well what can I say about Christmas Tree World? In one word outstanding. I recently purchased a stunning 8ft White Italian Pencilimo Tree for my dining room and can honestly say I didn't e... See more

Rated 5 out of 5 stars

I bought two pre-lit fibre optic Christmas Trees one 7ft and one 3ft tree. They are both of excellent quality and look superb. I had a little trouble erecting the larger one and had to phone the com... See more


Company details

  1. Christmas Store

Written by the company

We've been in business for almost 40 years and, over this time, have been consistently improving on our customer satisfaction. Super speedy delivery and top quality items are what we're best at, and we're only getting better with time! In a vast range of sizes, shapes, colours and prices, it's easy to find the best artificial Christmas tree that suits you and your home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted with the pre-lit tree we got…

Delighted with the pre-lit tree we got last year, we decided to buy another. Completely enamored with it, I've switched from being a fan of real trees, and I couldn't be happier with the change.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company 👍

I purchased the 3ft woodland pine Christmas tree in November. After much research online this looked incredibly real & was amazing for the price 🌲I was about to start dressing the tree a week before Christmas & quickly realised the tree had no supporting feet! I know these manufacturing flaws happen from time to time. I immediately contacted Christmas tree world the staff were on limited hours. However, within hours a wonderful lady called Sheila requested photos & quickly went out of her way to issue a replacement stand. Within 48 hours my replacement stand had arrived she even used an overnight courier to ensure they arrived before the day. Sheila omg you are absolutely amazing 🤩 they arrived & you saved Christmas 🎄🍾 the tree looked stunning, extremely good quality can't get over how real it looks! Absolutely outstanding service from this fabulous company. Without a doubt I will be returning! Flawless customer service thank you so so much ❤️

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely can't fault CTW one bit

Genuinely can't fault CTW one bit. From the initial order and seamless delivery, to raising an issue with a missing part which was rectified immediately over their online chat and delivered equally as promptly with apologies, to then raising a further issue which again was also sorted within minutes online - this company are on-the-ball with every aspect of their service.

We ordered their 6ft Arbor Vitae Fir Tree, Wooden Christmas Tree Skirt, & storage bag on the 23rd of November which was delivered 4 days after ordering - not bad considering the run up to Christmas, and all came to £121 inc delivery. Not bad when you consider the average sized real tree is anywhere from £50 upwards these days.

The items arrived and after checking everything was in the box for a prompt 1st Dec trimmings day, I was slightly disappointed to find no storage bag. Not the end of the world, but nevertheless jumped straight on the chat and was offered the large size bag as the correct size bag was out of stock. Knowing what camping tents are like for always being too small to get back in the bag, I thought this was perfect...

The tree looked amazing and very realistic and was a great alternative to the real trees we have enjoyed over the past few years but were always a faff to get rid of and even with 'no-drop' needle trees, you still get mess – and dismantling them is a nightmare.

So yesterday (1st Jan) we came to put the tree away and found that the replacement bag they sent is ridiculously too big for our tree, to the point I feared it may damage the tree in such a loosely fitting bag.

Back oin the chat this morning and within minutes Amy had not only ordered the correct bag as originally ordered, but told us not to bother sending the old bag back.

What a result!

Thank you once again to Christmas Tree World for your time, patience and speed in which you all worked to provide this glowing review. You truly deserved it.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Great tree to fit into our lounge

This is a great replacement for our old tree which was 20+ years old and too big for our current house. Our new 6' one fits perfectly into the corner of our lounge without overwhelming the room. It was easy to assemble and easily accommodates all our decorations.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Look so high end.

I’ve bought 3 trees over the last few years from Christmas Tree World. Great trees, always look so high end. I would definitely recommend.

1 December 2025
Unprompted review
Rated 2 out of 5 stars

Goodwill is expensive to lose, and cheap to keep....

I was very disappointed with my experience.

I purchased a £150 pre-lit Christmas tree which suffered a complete lighting failure in only its second year of very limited use (around three weeks in total). The lights wouldn't work suddenly when switched on Christmas Day, leaving the tree unusable for the remainder of the festive period.

Customer service were polite but relied entirely on the one-year electrical guarantee and declined to offer a goodwill replacement for the transformer, instead asking me to pay for a new one. Given the price of the tree, the minimal use, and the timing of the failure, this response felt inflexible and disappointing.

A transformer failing after only a few weeks of actual use is not the lifespan I would reasonably expect from an expensive pre-lit tree.

While the tree itself is attractive, the lack of goodwill or aftercare support for what is marketed as a premium product has left me reluctant to purchase from this company again.

Goodwill is expensive to lose and inexpensive to maintain.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Top after care

I cannot comment on my purchase yet as I only purchased it today and waiting on delivery which I’ve booked ready to be delivered for next Christmas it’s great you can buy a tree in the sales and they can hold the delivery to a certain date.
I had to email the after care team to check that I hadn’t made a mistake with my order and they got straight back to me. Amy in the aftercare team was so helpful and fixed my mistake straight away with no issues.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

I BROUGHT 2 ITEMS FROM CHRISTMAS TREE…

I BROUGHT 2 ITEMS FROM CHRISTMAS TREE WORLD BUT I HAD TO RETURN 1 OF THE ITEMS I WAS VERY HAPPY AT FIRST IN TILL I GOT MY REFUND I PAID £34.99 AND I GOT BACK £19.99 THE ITEM WE RETURNED WAS NOT DAMGAGED WE JUST OPENED THE BOX IT WAS NOT WHAT WE EXPECTED SO WE JUST CLOSED THE BOX BACK UP AND RETURNED I WOULD NOT RECOMMEND THEM TO ANYONE IT COST ME £7.95 TO SEND IT BACK

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic tree life like and full

I pre ordered my 7ft Majestic Dew tree way back in September. I would suggest making an account if you want updates as I didn't get updates on the delay. But overall the company does send regular emails and helpful emails with information on how to get the best out of your tree. I chose the tree because I wanted a new one to replace my 30 year old that just did not look like a real tree after having real ones for a while. I was limited on space and having read the circumference of the trees I opted for this to fit in the space we had. As I would have gone bigger if I could!! It was easy to put up, I would make sure you put one layer on first then add the others once you have fluffed the tree up. I opted for 1,000 lights this year which seems a lot but it does look better. The realistic dew drops are lovely. It really does look like a real tree. I have had comments that this is the best tree we have had. I also ordered a skirt and eventually a tree topper. I did find that all the tree toppers I had didn't want to sit on top as the fullness with the dew drops was a little difficult and not that sturdy but I think its just trial and error. I had ordered some baubles off the site but didn't put them on in the end as they were way too big. Overall I am really pleased with my tree.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

A Christmas Tree I’m Truly Proud Of

I’m so happy with my 6ft pre-lit snowy alpine tree. The quality really makes a difference. Decorating it was a joy and the finished look is beautiful. Even before adding decorations, it already looked impressive.

It’s become the centrepiece of my living room and everyone who visits comments on it, which makes me feel really proud. Great quality, easy to set up, and excellent value for money. I’d happily recommend it.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy assembly, even for 70+

Fed up with assembling our old tree branch by branch, and then wrapping lights around it, I treated myself to a new 6ft Ultra Devonshire Fir pre lit.
I’m so pleased with it, easy to assemble, 3 parts, a bit of time spent fluffing, and then plug in. It looked lovely even without decorations. Great instructions, well packaged and prompt delivery. Highly recommended company.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Impressive

So impressed with our pre lit tree last year we've purchased a second one. Absolutely love it, always had a real tree until last year but im certainly not disappointed.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Treemendous

Having grown up with, and for my adult life I have always had a real Christmas tree and vowed I would never have an artificial one.
This year I read The Great Tree Story by Levinson Wood and it got me thinking ‘trees are meant to be grown, not chopped down’.
I started to research artificial Christmas trees and Christmas Tree World had numerous 5 star reviews and a superb selection of trees for all budgets.
I decided upon the Pre lit 8 foot Ultra Mountain Pine which looked fabulous and very realistic.
I was delighted when it arrived, it was so easy to assemble, the instructions how to display the branches are really helpful, there’s even a video showing you how to do this. When I turned the lights on I was absolutely delighted. The tree is magical and so realistic, so much so that my husband thought it was a real tree.
In previous years it’s been a real chore unwinding the lights and then putting them on the tree but this tree saves you all the bother and effort of doing that so it’s an absolute pleasure decorating the tree. The fairy at the top was made for my 95 year old Mother when she was a little girl. I think she’s just as delighted as I to adorn such a beautiful, ethical Christmas Tree

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality tree

Excellent quality trees all sizes available to suit i love my new White Christmas tree looks bushy and great quality arrived very promptly was very impressed by the delivery service thank you for a great shopping experience

1 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look