chopstixnoodles.co.uk Reviews 

216
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently enjoy the wide variety of tasty food options and appreciate the welcoming, friendly staff members across multiple restaurant locations. Many patrons find the meals satisfying, noting that the overall dining atmosphere and quick service create a pleasant visit. Some people were dissatisfied with the quality of certain dishes, mentioning instances of dry textures, cold food, and inconsistent preparation. Additionally, visitors occasionally encountered slow service, long waiting times, and unhelpful staff members during busy periods. Others also pointed out problems regarding incorrect orders, missing items, and disappointing changes to menu ingredients.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide division in customer experiences. While... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement.... See more

Staff

Reviewers highlight ambiguous aspects of staff, reporting a sharp divide in their experiences. While many... See more

Service

Consumers find service to be ambiguous, with highly mixed and contrasting experiences reported across... See more

Location

Reviewers share mixed feedback regarding different locations, with experiences varying significantly from one... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I do like the taste however just recently the guy at the counter was cleaning with a mop in his hand; as soon as he saw me approaching he asked me what I'd like and then grabbed the box without washi... See more

Rated 3 out of 5 stars

I would suggest that they add pepper on their noodles because its one of the key ingredients of noodles and chicken. It will make a big difference 👍

Rated 3 out of 5 stars

The food was ok, a like cold, there was no spring rolls which were supposed to be with the meal. I rung up and they said not their problem, I contacted Deliveroo and they said not there problem. If it... See more

Rated 3 out of 5 stars

Food was quite nice however not great, the service was excellent and we were served by Lipika who was very friendly and kind! We visited the Newcastle Upon Tyne (High street) restaurant!


2.8

Average

TrustScore 3 out of 5

216 reviews

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2.8

All reviews

(216)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

All thanks to Oscar at Chopstix. 

All thanks to Oscar at Chopstix. 

After stopping for a quick bite with the kids at the services we have now been back 4 times. We live 30mins down the M1 but it's worth it. 

The kids have BK,  me and wife get Chopstix. The food is always spot on. 

But the best part is the service. Oscar is hands down, the best person we have ever been served by, from any establishment. He is an asset to Chopstix, I hope some higher up in the business recognises his value.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Gave up waiting for a touchscreen to order

Wanted to order from Chopsticks at the East Midlands outlet but one there was no real queuing system for the touchscreens and secondly after what seemed an age the same people were still struggling to place orders so gave up and went elsewhere

14 June 2025
Unprompted review
Rated 2 out of 5 stars

they don't care

The chicken sides are always yummy but the noodles are forever dry and not fresh. They're not meant to stick to together so STRONG. It's my own fault, when you order online it's like they do this intentionally in comparison to going in person. So I should've just not ordered.

(Ordered off ubereats from the westfield branch)

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Chopstix at Middlebrook, Bolton

Visited Chopstix at Middlebrook. I must say that this is my go to place to eat here. The restaurant is clean and bright. The staff are very welcoming and friendly and the food is so flavourful. It's an open kitchen and the food is fresh. Has facilities for disabled and is wheelchair friendly with large open spaces between tables. Also offers a take away service.

12 April 2025
Unprompted review
Rated 1 out of 5 stars

George the cook has very poor manners…

George thecook has very poor manners and very bad customer service. I ordered chicken bites and I got cauliflower bites. He refused to change them to what I ordered I said I would pay the difference but I will not pay again as that's not what I order. He said I had eaten two already. Please tell me how am I suppose to know it was the wrong order unless I eat it.
Further morse he goes on to say that the person who served me has worked there for over a year and I should know what I should have order.
First of first timer how would I know chicken bites only come in 10 not 5. Wouldn't that be for the staff selling me to what portion size there is.

11 April 2025
Unprompted review
Rated 4 out of 5 stars

I can recommend

I was having a training around the corner in Stratford and popped in to have a quick lunch.

Cleanliness and friendliness: very good
Time of service: very good
Assistance with service: very good
Temperature of food: very good
Quality of food: very good
Quantity of food: need to improve
Price of food: just fair
Variety of food: good enough

If you love some good Asian food, I'd recommend.

If I hadn't paid more than £10, I'd have given 5 stars.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Quick lunch

I visit this establishment nearly every week as I like the Salt & Pepper chicken, but what makes it my go to place for a quick lunch are the staff. Always smiling, helpful & patient especially as I get the app ready etc. Premises always clean & tidy when I go.
Shouts out to Claudia, Catalina & Hristina.

13 February 2025
Unprompted review
Rated 2 out of 5 stars

Their offers are scam-like

Their offers are scam-like.
I asked for the £2.99 offer advertised on the board. Ended up paying £20 at the register for 2 of us 😂. The cashier started to get argumentative when I questioned it. I sat eating my meal trying to figure the offer out with no luck. Food is mediocre because it sits on heat for too long. Offers are deceitful. Won't be going there again

5 January 2025
Unprompted review
Rated 1 out of 5 stars

the most awful nodels " burnt food "…

I ordered 3 hours ago the most awful nodels in my life It really made me gagging and feeling sick because of the awful smell of burn it's not the first time this happened
It was 4 topping and the Nodels and chicken all are burnt 🤮
It ended in the bin I will never eat again at this place 🤮🤮
U know 1 star is too much !!!!!!!!!!!

20 December 2024
Unprompted review
Rated 1 out of 5 stars

BATTERY served in meal and no reaction from restaurant.

BATTERY was served in my meal. Asked manager who said they don’t use those AAA batteries on site. Contacted Head office but no response after 10 days and chasing up.Could have killed or poisoned someone if they weren’t lucky enough like me to notice it. No explanation or contact from company. BEWARE of contaminated food. Hope Food standards Agency can investigate to prevent recurrence.

4 December 2024
Unprompted review

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