Choice Home Warranty Reviews 

It is so easy to create a claim. There is always an immediate response and the updates as they come up.

I filed a claim with choice home warranty for AC not cooling. The assigned technician with J's Heat & Air, LLC arrived and the following message was generated We have received the diagnosis for the recent claim you have submitted. The assigned technician reported no mechanical failures and has advised there are no repairs needed or recommended at this time. Thank you for being a valued customer of Choice Home Warranty. How can this be when my AC was working fine 3 days before hand. Now mu thermostat cant even get below 82 degrees. I had this brand new unit installed 6 years ago and still under warranty. Since then I am in the process of cancelling my policy and getting a new technician evaluation.

The assigned company, Overflow Poolz, did a great job fixing the issue. Choice addressed my claim immediately.

Pablo was excellent at explaining the Choice Home Warranty. He was very patient answering my many questions and did not rush me into making a decision.

1 Star — Do not waste your time or your days off work with Choice Home Warranty
Filed a claim on August 17. A technician actually showed up August 18. Fine. They needed a part. I understand that. They told me to wait a week.
When that week was up, nobody called. I had to call them. They said the part “just came in” and they would be there the following Friday. Friday came and went. Nobody came. Nobody called.
They then moved it to today, August 31, with a window of 11 a.m. to 2 p.m. I called and asked if we could make it 12 because I had to work. They said no problem. I even spoke with the repair person. They said no problem.
2:00 came. Nobody. Nobody called. I called the company. They said because I “postponed” the time they pushed it to 3:00. 3:30 came and went. Still nobody. Still no call. I called again at 4:00. They told me no one is coming today and the part will not be in until September 4.
I took an entire day off work today. I already took another day off for them before. Two days of lost wages sitting at home waiting for people who never show up and never bother to call.
Meanwhile, every single day I get an email asking how they’re doing and begging for a review.
When you call, they put you on hold and never come back. They say they will call you back and never do. Sometimes you ask if this is Choice Home Warranty and they say no and hang up.
I have years invested with this company. There are plenty of other warranty companies. This is how they treat long-time customers: no-shows, no communication, wasted work days, and then an email asking for a five-star review.
I want my money back. I want to be paid for the two days of work I lost waiting for people who never intended to show up. This is not how a company that takes monthly payments should operate.

the technician came at the alloted time and was very professional and treated us with respect. Great job Everett.

Choice Home Warranty makes it extremely difficult to fix anything. I have had several issues in the past and have had to go above and beyond in order to get anything fixed. My AC went out while I was on vacation and I filed a claim on August 9th when I got back to my home in 90 degree weather. I had to take 2 days off work in order to accommodate Choice's technician who came to my home on two separate occasions to look at my AC, and to whom I paid $100. Choice was not happy with the result so dismissed them and tried to find another technician. After over 2 weeks without AC and taking 2 days off work, I told them I would get my own technician and they asked that my technician send a diagnosis and pictures for reimbursement. I did exactly as they instructed and they now are demanding that the technician come back out to answer more questions and take more pictures. It has been almost 90 degrees outside since I got back from vacation, and this is an essential service. I have been without AC for over 3 weeks, and it is beyond insane to keep asking for new appointments and new information beyond what was originally requested. Choice originally sent their technician of which I paid $99, did not like the answer, heard from my technician and want more appointments, for me to accommodate more than the 3 appointments I've already had. They keep delaying and asking for more without any reassurance that they will fix anything. I am extremely disappointed in this company and will not be doing business with them in the future. I now see why every technician that comes out (even from Choice), says that Choice Home Warranty is the worst possible home warranty service you can deal with and operates in a way that belies the contract information. I asked for management to call me back on Aug 28th and have received no callback as of now, Aug 31st. Choice Home Warranty is an absolutely difficult company who I believe profits off of their fraudulent behavior.

I have a home warranty through this company and have well pump coverage recently i had trouble with my well pump filed a claim they sent guy out he said i need a new pump and some pipe replaced when put in the claim they told me that its not covered even though i paid for coverage this company is a scam do not get coverage through them i will be going further about this issue

Absolutely the worst. Had a backed up toilet and for 3 days they were unable to get a plumber. I called multiple times for help and was hung up on twice. Called and spoke with a manager and I said I wanted to cancel my 2 policies she informed me she was unable to do that and transferred me to the cancellation department. Unfortunately, I waited for a return call that I never received. I called again and got put on hold again for over 30 until I hung up. I paid them for a service I didn’t receive and finally had to pay a plumber out of pocket to get it fixed. I expect to get a full refund for both policies since it was just 2 days ago they took out the money from my account. I’ve paid them for 6 months and this was my first and last service request. Now I’m fighting to cancel the policies each person says they have to transfer me and no one ever picks up the phone. Unbelievable . I advise no one use this company

Great price and Luke Powers was extremely helpful. He explained all my options and did not try to hid anythine.

I was directed to a person right away. He was extremely helpful, knowledgeable and efficient. He assisted me with both my homes.

Courteous and very helpful

The process was easy. My problem was corrected before the technician came. The only issue my refrigerator had must have been bc the refrigerator door was left open. I did talk directly with him twice. He was very polite

I would like to give a 5 star if Choice can get a local contractor.

On time and very professional. Explained the situation throughly. Thank you.

One star is too generous.

I filed two separate plumbing claims — a pipe leak and a clogged kitchen sink drain. Both denied. The excuses: "improper installation" and "normal wear and tear."

Here is what buyers need to understand. This company does not inspect your home before they sell you a policy. They happily take your money without ever looking at the plumbing they claim to cover. But the moment you file a claim, they collect the $75 service fee, send someone out, and then use whatever that person sees as the reason to deny you. Older pipes? Wear and tear. Anything installed before you moved in? Improper installation. Between those two phrases there is nothing they cannot disqualify.

Two claims. $150 out of pocket. Zero repairs.

They would not even clear a clogged kitchen sink — about the smallest, most basic plumbing job that exists. If a warranty company will not unclog a drain, ask yourself what they will actually pay for.

This is a fee-collection operation, not a repair service. Do not fall for it. Take your monthly premium, put it in a savings account, and hire a real plumber when something breaks. You will come out ahead and you will not spend a week arguing with a claims department.

I was very glad to know that I was able to purchase a home warranty policy for a lesser amount than I was paying AHS for the same coverage and terms. I am on Social Security and cannot fix broken things myself and have a hard time being able to afford the costs for a plumber or handyman.

Joseph was very helpful, explained the coverage and took the time to answer my questions.

Seth, Was very understanding and patient.