Choice Home Warranty Reviews 

The process was easy. My problem was corrected before the technician came. The only issue my refrigerator had must have been bc the refrigerator door was left open. I did talk directly with him twice. He was very polite

I would like to give a 5 star if Choice can get a local contractor.

On time and very professional. Explained the situation throughly. Thank you.

One star is too generous.

I filed two separate plumbing claims — a pipe leak and a clogged kitchen sink drain. Both denied. The excuses: "improper installation" and "normal wear and tear."

Here is what buyers need to understand. This company does not inspect your home before they sell you a policy. They happily take your money without ever looking at the plumbing they claim to cover. But the moment you file a claim, they collect the $75 service fee, send someone out, and then use whatever that person sees as the reason to deny you. Older pipes? Wear and tear. Anything installed before you moved in? Improper installation. Between those two phrases there is nothing they cannot disqualify.

Two claims. $150 out of pocket. Zero repairs.

They would not even clear a clogged kitchen sink — about the smallest, most basic plumbing job that exists. If a warranty company will not unclog a drain, ask yourself what they will actually pay for.

This is a fee-collection operation, not a repair service. Do not fall for it. Take your monthly premium, put it in a savings account, and hire a real plumber when something breaks. You will come out ahead and you will not spend a week arguing with a claims department.

I was very glad to know that I was able to purchase a home warranty policy for a lesser amount than I was paying AHS for the same coverage and terms. I am on Social Security and cannot fix broken things myself and have a hard time being able to afford the costs for a plumber or handyman.

Joseph was very helpful, explained the coverage and took the time to answer my questions.

Seth, Was very understanding and patient.

Customer representative are very rude. I called to cancel my policy but the rep was not willing to cancel instead was talking very rudely.
Bad Customer Service.

Very friendly and answered my questions. Very professional.

Easier to talk, understand.

Very easy to place a claim, quick response, and great communication. The service company in my area is good but not very good with communication - though they do their work quickly. I had an issue with my fridge and a part needs to be ordered but the tech did not say what part, what is wrong with it, when it could possibly come in, if it is available, or if we will need to replace it (due to age).

I am giving 2 star just because their support team is good in scheduling visits for any issue, else its Zero.
Other than that there is nothing great , every time technician comes charges 65$ look at the problem submit a claim and believe what claim is denied and they this is not covered. Its 4th time i wasted 65$ for each visit.

I had my patio tap broken, they its outside the house and is not covered.

I had seepage smell in my powder bath, they said it is not covered

The dishwasher water is coming out through aerator, they unblocked the drain pipe and told aerator drain pipe is broken or have a hole which is again not covered.

Every time i gave 65$ and went with local handyman again to fix it.

My friends have also taken the same luckily they got it covered onetime as the issue is Major , the dishwasher motor itself is gone.

I am thinking this choice warranty only provide claims for major issues/ breakdowns. For a home which is 6/7 years old , generally nothing major happens not worth for us , very much disappointed

The two guys were very nice and professional. Haven’t heard from insurance company yet to see if they are going to fix the issue.

Hung up on me three times. Low ball fix approved despite the vendor confirming the cheap fix will cause more issues and will cause additional damage. Call center protocols need to be reviewed

very easy to do business with

Whenever the technician Jake got here from Artic Air, he got right on the job and determined what the problem was. He was very professional and knowledgeable. I was happy with the tips he gave me and how quickly he got me back up and running.

Technician is very professional and polite. I will 10/10. However, schedule for the service took to long. 5/10.

If I could give a zero I would… my fridge died called Friday and they charged me 75 bucks for service fee and no one came out or called..called again was told they call back nothing now its Monday called spoke to a representative they claim they looking into it and will call back…. I definitely would not recommend

Talked me into renewing my home warranty when I called to start a claim. It’s been 4 days and no one has still picked up my claim. They told me I could do a reimbursement option but it all has to be approved first. No company in my area wants to mess with that. Literally had raw sewage in our basement and this home warranty was useless.