Choice Home Warranty Reviews 

61,735
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 9,987 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful, polite, and knowledgeable staff who arrive promptly on time and handle appliance repairs efficiently and quickly. Many people also mention that the service representatives are very pleasant, respectful, and make understanding the coverage policies completely straightforward. However, some people mentioned experiencing frustrating delays when trying to schedule emergency repairs for essential home systems like heating and air conditioning. Some reviewers were not happy with long wait times to find available local technicians, and some felt that claims were unfairly denied or handled poorly by customer support.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as experiences with the company vary significantly among... See more

Staff

People report positive experiences with staff, describing them as helpful, polite, and knowledgeable.... See more

Claim

Consumers find claim to be ambiguous, reporting a mix of frustrating denials and surprisingly fast repairs.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting high disagreement among... See more

Warranty

Users describe ambiguous interactions with warranty, reflecting heavily polarized opinions among reviewers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would feel more confident AFTER using the program but, having just purchased the policy all I am able to comment on is the salesman that I dealt with. He was not forceful and he was knowledgeab... See more

Rated 4 out of 5 stars

I'm a new home owner and have Choice Home Warranty. They were running a special at the time that made the annual cost extremely reasonable. The service call fee seemed reasonable too. I found out just... See more

Rated 3 out of 5 stars

It took eight days from time I filed claim until garage door was fixed(broken spring). I am in NW Arkansas which has a population of 450,000 plus, so there is an abundance of local garage door repai... See more

Rated 5 out of 5 stars

The HVAC attendant was very helpful, nice and explained what to do until he can come back with the parts he needs. The company took into consideration my heart condition and got here asap. Very please... See more


Company details

  1. Insurance Agency
  2. Financial Consultant

Written by the company

Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policy holder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

62K reviews

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3.9

All reviews

(61,735)

9,434 reviews in the last 12 months

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Rated 5 out of 5 stars

Thankful for our CHW plan

Thankful for our CHW plan, we called when the AC went out during very hot days of summer and within 24 hrs they sent an excellent contractor out to get the AC back up and running again, efficiently and on time. Thanks for the great service. Having a CHW is peace of mind.

24 August 2026
Rated 4 out of 5 stars

Choose Choice

I'm a new home owner and have Choice Home Warranty. They were running a special at the time that made the annual cost extremely reasonable. The service call fee seemed reasonable too. I found out just how reasonable when my toilet started leaking. Plumbing problems. That's going to be pricey. I called Choice. They scheduled a plumber. Plumber showed up, I paid the low service fee and plumber went to work. I was so nervous. Everyone knows that plumbing problems can be very expensive. Plumber finished the job, I said thank you and had my credit card at the ready. He left. I called Choice to let them know the plumbing was fixed, they thanked me for letting them know. I really felt like I had just done something wrong. I couldn't believe it! That was so easy. I am so relieved that I have Choice Home Warranty and I very much recommend their services.

28 August 2026
Rated 1 out of 5 stars

Don't buy this home warranty

Don't buy this home warranty. I had my first claim denied and it is impossible to try to cancel policy. I was told it could be cancelled and pro rated but they lied. There is a cancellation fee and they charge you for the 30 day waiting period. It was all lies.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Showed up on time

Showed up on time. Clean, courteous, knowledgeable. Kept working organized and clean. Left the area Ike nothing happened. Highly recommend them as a TOP TEAR COMPANY.

31 August 2026
Rated 5 out of 5 stars

Garbage disposal replacement

The gentleman who serviced my garbage disposal was Travis. He was efficient, he put the proper disposal in that was needed for my home, and he was very polite. It was nice to have him represent the company.

1 September 2026
Rated 4 out of 5 stars

Oskar's CHW review

Coverage looks great however the only thing I don't like is that I was not able to use my checking account as a method of payment they only take debt or credit card that is the only thing I'm not happy with.

2 September 2026
Rated 5 out of 5 stars

Great Ease of Service

The online registration for a service request is simple. I never had to speak to a person. You sent a top notch repair service company. Two visits (one to identify the issue and order the part) and one to install the computer chip in the refrigerator - 10 mins, and it is all working perfectly.

1 September 2026
Rated 5 out of 5 stars

We have had trouble with our salt water…

We have had trouble with our salt water system, it is almost 9 years old and the parts have failed one at a time. Choice Warranty really stepped up. They sent us an excellent pool owner that has replaced the pump, the salt cell and we are waiting to have the timer replaced. We are very pleased with their service

30 August 2026

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