Chips Ahoy Windscreens Reviews 

296
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly local staff for their exceptionally efficient, professional, and thorough work during standard windscreen repairs and glass replacements. Consumers also deeply appreciate the very competitive pricing and the prompt scheduling that ensures their personal vehicles are safely returned to the road quickly. Some people were dissatisfied with unexpected scheduling delays, experiencing repeated missed appointments and frustrating difficulties regarding deposit refunds when jobs were ultimately cancelled. A few customers additionally mentioned poor communication and quite unpleasant phone interactions when trying to get helpful answers about these ongoing service problems.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the fast and efficient... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly, polite, and efficient... See more

Price

Consumers find price to be positive, highlighting competitive quotes that are significantly lower than rivals... See more

Customer service

People report ambiguous experiences with customer service, as opinions are heavily divided regarding staff... See more

Product

Reviewers express ambiguous feedback about product quality and availability. While some people are happy with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff are very friendly, professional and accommodating. The entire experience was stress free, with excellent communication. Mark was an asset to the team. With a clear time slot, and a phone... See more

Rated 5 out of 5 stars

Very efficient service from start to finish. Mark the fitter.arrived within the time frame was very courteous and efficient. Within no time the work was completed, giving my husband the advice not to... See more

Rated 5 out of 5 stars

Had a great experience with this company, AJ came out to fit my windscreen and did an amazing job of it, really nice guy too. I was a bit worried at first seeing all the negative reviews but was pleas... See more

Rated 5 out of 5 stars

Alex and Anthony had one of our fleet vans in for a windscreen change and to say it was a challenge to remove was an understatement. They spent almost 3 hours working so so hard to remove the screen t... See more


Company details

  1. Auto Glass Shop

Written by the company

Smashed Door/Boot/Quarter Glass? Stone Chip? Windscreen Replacement? We are a mobile windscreen repair service that can see right through all your windscreen issues! We’re based in Essex, covering parts of Kent and East London too. We know damage to your car can be a right pain, so get in touch today, and with our fast, friendly, and flexible service, we ensure you’ll be comfortably back behind the wheel in no time! http://www.chipsahoywindscreens.co.uk


Contact info

4.0

Great

TrustScore 4 out of 5

296 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(296)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competative price

Competative price, knew what i wanted, good response on telephone and clear instruction. Took a bit longer than expected due to schduling issue but the job done. Happy customer.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

A fast efficient service

A fast efficient service. Ant removed and refitted a leaking windscreen which had been replaced by a large national windscreen company. After refitting and sealing, the car is now dry and usable.

Great service!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Rear screen leaking into my car.

When I phoned i spoke with Anthony who was polite, knowledgeable and quickly reassuring. He told me I could bring the car in straight away.
I arrived, went off for a cup of tea, and almost an hour later I was told the rear screen had been refitted, it had been leaking water into the wheelwell causing me to bail it out after every rain storm, not a fun job! When I returned, I have to say the refitted screen and the other windows and front screen and my car have never looked so clean on the outside.
Two days of rain later and my car wheelwell is dry, I am so delighted with the service.
Thanks to Anthony and all at Chips Ahoy!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service I received

Very happy with the service I received and Joseph did an excellent job. My rear windscreen had a leak and was repaired very well. I work nearby so left the vehicle there and collected later that day. Brooke was extremely helpful in setting up the appointment and the comms were excellent throughout.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Appear to be total scammers

Appear to be total scammers. Tell you they will send mobile to replce next day then ask for £80 deposit then don't turn up. Gaslight for a week with excuses about staff absences and tell you that only way to get it done is to go to them. Don't return calls. When they answer phone tell you they will get to you asap but never give a date or time. Refuse to return deposit quoting their T&Cs that state they have ordered the product but refuse to produce any proof of that. STAY WELL CLEAR. DON'T GET SCAMMED.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service, work done to a high standard & very competitive price to replace windscreen on Ford Transit Connect. Would highly recommend this company

30 January 2026
Unprompted review
Rated 1 out of 5 stars

False promises

Booked a mobile repair windscreen replacement for December 23rd with emphasis that it was an emergency to get sorted before Christmas (so we could travel to our families). On the 23rd, they said they would delay our booking by a day unless we were prepared to drive to their workplace, despite a large crack on windscreen. We were uncomfortable driving to them with the crack being dangerously positioned on the drivers side of the window, so opted to delay our booking. They reassured me that the mobile service would definitely come the next day and that we shouldn’t change our Christmas plans. The next day, we were again told that our booking could not be done and given the option to go to their workplace. We had to do this or risk not being able to travel to our families. There was no discount despite no longer receiving the mobile service and the windscreen replacement was heavily scratched.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Made a Trustpilot account just to leave a review - Avoid this company at all costs

Booked in and paid the £80 deposit on a Sunday but couldn't arrive till Tuesday, on the Tuesday advised they could not make the journey out and promised they would Wednesday, the next day they then said they would not be able to make the trip again and that we would have to drive to them for 12pm if we wanted it repaired before Christmas. I made the drive despite having a severely cracked screen. When I arrived, they said it would take 1.5 hours to finish despite promising it being done in 1, but instead then took over 2 hours and I had to call them to find out if it was done. To top it all off, the wind screen they replaced it with had scratches all around the inside of the screen, after asking if they could swap it or refund me, they said I would have to wait till after Christmas, as I needed the car I was forced to accept. I could not cancel the appointment after they messed me around with the dates, as they would then keep the £80, I could not get a discount despite having to drive to them to get it repaired, even though I was quoted for mobile repair. I could not get a refund or replacement for the screen, despite them taking over two hours to replace my windscreen with a 'new' one already damaged. Due to the terrible service I went elsewhere to fix the damage to my new windscreen, to avoid dealing with them further.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Very prompt reply and service for my chipped windscreen. Joe was very professional and helpful and did the job in no time, would definitely use again.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Don't use... Take deposit and don't turn up!

Would give less if possible. Please avoid we paid a deposit. Was told the next day, waited all day didn't arrive (van broke down). Next day waited all day. Was phoned they are on there way. So we waited at home no one arrived. Rang them they had no way of contacting the fitter to give us an update. Told we can't have the deposit money back due to their policy. Their policy is no refund if you cancel or are not present when they arrive to fit. Neither of those were the case but refused to issue a refund. £80 down and no replacement of the windscreen.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COST!

AVOID AT ALL COST!!

I booked in nearly a month ahead of my appointment date to be let down. I was called during the week to tell me that they have no one available to come out and fit the screen so we agreed to take the car to the unit in Basildon and was stressed that this needed to be done on this day due to my mot in the next couple of days. After booking the day off work I was woken up by a message at 07:20am to tell me they cant fit the screen today due to the fitter going off sick. After speaking with Anthony on the phone he made it very clear its not there issue and tried very hard to turn this around onto me. They are also REFUSING to give me my deposit back. IF you also look this company up they desolved on 11th December 2025.. Take that as you please.. If i was you don't pay any more to this company or scammers and use another company.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE CHIPS AHOY WINDSCREEN AT…

DO NOT USE CHIPS AHOY WINDSCREEN AT PIPPS HILL!

After being let down Christmas Eve having paid deposit to secure booking we was ignored numerous times to come down and get this fixed!

We took it into chips ahoy this morning and they claimed they done the car ! When collecting car
The boot no longer shut and glass was still shacking inside of the boot and glass was still pouring out of the “fixed windscreen” a man named Alex tried to repair this however this was unsuccessful. We said we will pay full price once the car is fixed ! Then then refused to let us leave until we paid in full even though the boots still wasn’t closing and the glass was still shaking and pouring from the boot door! As we went to drive off one of the workers pulled there van infront of our car which had my 3 young children (one autistic crying” and blocked us in so we couldn’t leave! Leaving myself a women and 3 young vulnerable children blocked inside there garage! Having absolutely no other option we paid the man full price ! They then drove off leaving me and my children stranded with not only a boot that didn’t shut but also a boot filled with glass!! It was cold late at night ! Absolutely disgusting! Please share and DO NOT USE THIS COMPANY

29 December 2025
Unprompted review
Rated 5 out of 5 stars

From the initial phone call to the…

From the initial phone call to the repair I can’t recommend Chips Ahoy enough!
They were so helpful and polite.
Alex did an amazing job repairing the chip in my windscreen which now can’t even see.
First class company and would definitely use again.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

The initial booking/ordering process…

The initial booking/ordering process was straight forward and easy and Brooke was polite and freindly.
Alex the fitter was polite, efficiant, helpful and the work was of a high quality. All of this at a very competetive price

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Anthony and Alex were extremely…

Anthony and Alex were extremely efficient with the replacement of my new windscreen. They managed to fit me in at very short notice. These boys are definitely worth using again if I need to.

8 December 2025
Unprompted review

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