Cheetah Cars Reviews 

1,156
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional drivers for being exceptionally polite, incredibly helpful with heavy luggage, and consistently arriving ahead of schedule. Travelers also appreciate the comfortable and clean cars, alongside a very simple online booking system and exceptionally reasonable prices. Some reviewers were not happy with occasional vehicle delays or unexpected extra charges added to their fare. A few consumers also noted frustrating communication issues regarding pick-up locations and delayed responses from support staff. These minor challenges occasionally created quite stressful moments during otherwise smooth and pleasant journeys to the airport.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrivals and professional drivers who... See more

Staff

Customers consistently note positive experiences with staff, praising the friendly, helpful, and professional... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some praising punctual and polite drivers... See more

Price

People report positive experiences with price, highlighting competitive and very reasonable fares compared to... See more

Booking process

Consumers find the booking process to be straightforward yet mixed with some operational hiccups. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so pleased with my experience, first time to try cheetah car and definitely won’t be the last, the driver (Sohail) was extremely professional, polite, on time, helped with luggage, smiling and we... See more

Company replied

Rated 5 out of 5 stars

We decided to book a car to the airport because we just didn't want to have to worry about public transport. We rescheduled our flight and changing our reservation was super easy. Derek got to our ren... See more

Company replied

Rated 5 out of 5 stars

I've used Cheetah to go to and from the airports several times. They are efficient, professional and helpful (with my usually quite heavy case!) The cars are always clean and well maintained and... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Cheetah Cars for our transfer from Heathrow Airport to our Airbnb. The driver arrived on time, and the whole process was smooth from start to finish. What really... See more

Company replied


Company details

  1. Taxi Service

Written by the company

Cheetah Cars is a top-rated Transport For London approved minicab operator based in London. They are known for their outstanding service and competitive prices. Established since 1985, their loyal driver base is vetted for safety and vehicle cleanliness. Need to get around London? Book a Cheetah Car now!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,156)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been a regular customer of…

I’ve been a regular customer of 121/Cheaters Cars for many years, and the service is always excellent. The office staff and drivers are professional, friendly and always happy to help. It’s always a pleasure travelling with Wais the driver, including this afternoon. Thanks again for another great journey!

21 July 2026
Unprompted review
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Reply from Cheetah Cars

We appreciate you taking the time to leave a review. It was a pleasure serving you, and we hope to see you again in the near future.

Rated 5 out of 5 stars

Excellent driver and very friendly

Karshid and all other Cheetah drivers I’ve used for a few years are all polite and good drivers. They are all very prompt to collect passengers at pick up time at home. They’re the best company and don’t charge ridiculous amounts.

21 July 2026
Unprompted review
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Reply from Cheetah Cars

We appreciate you taking the time to leave a review. It was a pleasure serving you, and we hope to see you again in the near future.

Rated 5 out of 5 stars

Great cab company!

We used Cheetah Cars to pick us up from Wembley after a concert. They were helpful and friendly from start to finish and provided an excellent service. Would highly recommend!

18 July 2026
Unprompted review
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Reply from Cheetah Cars

We appreciate you taking the time to leave a review. It was a pleasure serving you, and we hope to see you again in the near future.

Rated 5 out of 5 stars

Great service

Great service. Very nice driver. Highly recommend this firm for airport pick ups.

16 July 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Highly recommend

The service provided to us was outstanding. The driver arrived and was waiting for us at our hotel 10 minutes early. Took some time to research the best traffic route for our trip to Heathrow terminal 4 and reached out destination ahead of schedule.
I highly recommend this service!

13 July 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Reliable and trustworthy

Reliable and trustworthy. Have been using Cheetah for the past year and they are by far the best car service in my area. Reasonable prices, friendly and helpful drivers and a responsive call centre

12 July 2026
Unprompted review
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Reply from Cheetah Cars

We appreciate you taking the time to leave a review. It was a pleasure serving you, and we hope to see you again in the near future.

Rated 5 out of 5 stars

I booked at the last minute driver was…

I booked at the last minute driver was early even when we had road closure he was very patient God to our destination without any issues.
When traveling in and out of London you should figure at least 50% more time to get somewhere

9 July 2026
Unprompted review
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Reply from Cheetah Cars

We appreciate you taking the time to leave a review. It was a pleasure serving you, and we hope to see you again in the near future.

Rated 5 out of 5 stars

Awesome

Awesome. They picked my mum up earlier than we had scheduled. She's elderly and needs assistance so we over estimated how long she would need to get through immigration and baggage reclaim. When they knew she was out, they went to get her. Not all cab companies are equal. Thank you

6 July 2026
Unprompted review
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Reply from Cheetah Cars

We appreciate you taking the time to leave a review. It was a pleasure serving you, and we hope to see you again in the near future.

Rated 5 out of 5 stars

Very helpful and well mannered driver…

Very helpful and well mannered driver had an amazing experience with him

5 July 2026
Unprompted review
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Reply from Cheetah Cars

We appreciate you taking the time to leave a review. It was a pleasure serving you, and we hope to see you again in the near future.

Rated 5 out of 5 stars

Great experience

Great experience, glad I booked the transfer! Driver was right on time and was really careful.

4 July 2026
Unprompted review
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Reply from Cheetah Cars

We appreciate you taking the time to leave a review. It was a pleasure serving you, and we hope to see you again in the near future.

Rated 1 out of 5 stars

Disgusting service

Disgusting service. I booked cars for a corporate trip a week in advance, and 12 hours before the trip they “cancelled” it and are hiding behind the excuse that they called, but not a single employee of this company called the number provided, apparently because it is a Czech number. When I finally got through myself, I was told that all cars for tomorrow had been cancelled. A horrible employee with a hellish Indian accent. A disgusting company, and God forbid they don’t refund the money — we will sue them.

1 July 2026
Unprompted review
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Reply from Cheetah Cars

, we are so sorry to hear that your recent journey with us did not go as planned. We make sure to provide best service to our customers. Could you kindly provide us with further details regarding your booking so we can investigate further. You can email is on feedback@cheetahcars.co.uk

Rated 5 out of 5 stars

I am so pleased with my experience

I am so pleased with my experience, first time to try cheetah car and definitely won’t be the last, the driver (Sohail) was extremely professional, polite, on time, helped with luggage, smiling and welcoming. Its was lovely to be welcomed at the airport with this lovely manners. We got stuck in heavy traffic due to a highway accident he didn’t complain once or had an attitude, stayed calm quiet and professional. Driving was sleek and no drama, job was done to perfection. Thank you Cheetah thank you Sohail. Will definitely use ur service again

30 June 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Great service just in time

Great service just in time, for a good price.

30 June 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 4 out of 5 stars

Ride to Heathrow Airport

The driver was prompt and polite. He got us to Heathrow in plenty of time to catch our flight. Good company.

20 June 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Perfect

Perfect. On time and easy journey. Very reliable.

28 June 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

all went well

all went well. great service

27 June 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

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