CheapOair.com Reviews 

35,544
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 4,055 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and patient approach, often going above and beyond to resolve issues. Many people highlight the excellent and reliable service, making travel planning relaxing. Reviewers commend the ease of getting information and positive interactions with knowledgeable agents. However, some customers noted issues with the booking process, citing glitches, navigation difficulty, and confusing fare displays. Some people were dissatisfied with customer service, mentioning unhelpful chatbots, slow responses, rude agents, and lack of resolution. Others felt pricing could be misleading, with unexpected fees for changes or luggage, even after purchasing travel insurance.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing agents as very nice, polite,... See more

Service

Customers had positive experiences with service, with many reviewers stating the company is doing a great job... See more

Price

Users describe ambiguous interactions with price, with many reviewers expressing dissatisfaction due to... See more

Booking process

Clients share ambiguous opinions on the booking process, with some reviewers finding it quick, easy, and... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Cheapoair for almost 10 years and satisfied with their service and pricing. Recent experience with their Rescheduling Department’s agent Mr. Consuelo. We have a return tickets fr... See more

Company replied

Rated 4 out of 5 stars

During years I have bought tickets with CheapOair, Thank you for helping me in that front. Nevertheless, this time I found some of my flying segments with the airlines web sites. You are still ok... See more

Company replied

Rated 4 out of 5 stars

The pricing is great. The booking process is fine except it appears to be glichy as my computer screen went white several times.

Company replied

Rated 4 out of 5 stars

I have been with cheapair for about 8 years, I get good deals and perfect flights . There only was one time that I booked a flight and had to change the flight date the next day ,eventually they mad... See more

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies.

Go Ahead, Be Cheap! CheapOair.com

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

36K reviews

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4.2

All reviews

(35,544)

5,128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Thank you

20 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're happy to hear that you had a great experience with our service. Thank you for your kind words!

Rated 5 out of 5 stars

Easy to choose flights

Easy to choose flights

22 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so happy to hear that selecting your flights was an easy process for you! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

It was very easy to book my flight on…

It was very easy to book my flight on the CheapOair.com platform. I also found a great flight on the website to London, and it was one of the cheapest flights for a very reputable airline.

22 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad to hear that you found our platform easy to use and were able to book a great flight to London at an excellent price! We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Great service and experience

Great service and experience

22 July 2026
CheapOair.com logo

Reply from CheapOair.com

We are so happy you enjoyed your experience. We appreciate your kind words and are glad you enjoyed our great service.

Rated 5 out of 5 stars

Easy to purchase

It was easy to access and do very nice! Good price

22 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad to hear that you found our service easy to access and that you were pleased with the price! Your positive feedback is truly appreciated.

Rated 5 out of 5 stars

good communication

good communication. good recommendations

22 July 2026
CheapOair.com logo

Reply from CheapOair.com

We are so pleased to hear that our communication and recommendations were helpful to you. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Ease of use link and promptness in…

Ease of use link and promptness in completing transaction.

22 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad you found our process easy and efficient. Your positive feedback on our transaction speed is truly appreciated!

Rated 1 out of 5 stars

Didn’t help for my points and every…

Didn’t help for my points and every customer service different service not nice at all.

22 July 2026
CheapOair.com logo

Reply from CheapOair.com

We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we like to receive. In order to earn and redeem mileage points, you must be logged into your CLUBMILES account. We regret your experience did not met your expectations and we value your input and are always striving to improve.

Rated 3 out of 5 stars

Make booking easier

Make booking easier, add wheel chair assistance to addons . Instead of hiding it to the last confirm.

22 July 2026
CheapOair.com logo

Reply from CheapOair.com

We appreciate your feedback regarding requesting the placement of wheelchair assistance options. Wheelchair requests can be added online, under OPTIONAL SERVICES located right below the name field. If you would like to ensure your wheelchair request has been added successfully, please contact the agency or the airlines direct. We will be happy to help.

Rated 5 out of 5 stars

Great peson help me

Great peson help me. Very kind & helpful this person.

22 July 2026
CheapOair.com logo

Reply from CheapOair.com

We appreciate you sharing your feedback. We are so happy to hear that our team member was kind and helpful.

Rated 1 out of 5 stars

Thus company is a total fraud

This company is a total fraud. They steal from you by placing non refundable charges on your credit card. Never do business with them.

20 July 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Unable to validate a reservation for review. Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations — that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.

Rated 5 out of 5 stars

Great booking experience!

Fast, cheap and complete service! I am a fidel customer, and never dissapointed! Thank you!

22 July 2026
CheapOair.com logo

Reply from CheapOair.com

We are so glad to hear that you consistently receive fast, cheap, and complete service from us. We truly appreciate your loyalty!

Rated 5 out of 5 stars

Very nice person

Very nice person

21 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 1 out of 5 stars

Scam fee

Scam fee! I made a booking online and then received a call from a man named Tony who kept trying to talk me into an upgrade I had told him 4 times I did not want to upgrade at all, and he kept talking even after I said I had to go, so I hung up, then I see the charge on my card when I called customer service they transferred me to billing who then hung up on me before doing anything to help me, when I called back again same thing, this is feeling very much like a scam!

21 July 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Unable to validate reservation for review. Our billing team can be reached directly at 212-478-0335 or email billing@cheapoair.com for assistance.

Rated 4 out of 5 stars

The service was good

The service was good

21 July 2026
CheapOair.com logo

Reply from CheapOair.com

We appreciate your feedback and are glad to hear that you had a good experience with our service. Thank you for sharing your positive comments.

Rated 4 out of 5 stars

Excellent

Good experience

21 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a good experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

Madical

Good customer service

21 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

great service

21 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

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