Purchased through local supplier and fitted by local qualified installer. What a brilliant stove. Turned a large unused conservatory into a garden room by fitting a solid insulated roof and a Charnwoo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.
Bishops Way, PO30 5WS, Newport, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The construction of the stove is excellent. The stay cool handle, easy to use riddle and emptying tray. The only thing that lets it down for me is the single pane door which is not easy to keep clean.

Reply from Charnwood
We had one of your dealers to do the work and they were great. Very tidy and clean working and demonstrated how to use it, so far we are very pleased with the fire, much easier than our Baxi fire which was removed, it had kept us warm for over 40 years but this one is easier to light, keep clean and less bending.

Reply from Charnwood
Ordered a part for my Charnwood country 6 arrived next day but wrong part was sent spoke to Hannah from the technical department correct part sent next day couldn’t be more helpful 5stars ⭐️⭐️⭐️⭐️⭐️
A professional company .

Reply from Charnwood
Beautiful stove great service from Chase heating and plumbing Pershore

Reply from Charnwood
Having contacted Charnwood direct we were pleased with the information we received. The company we used to install the stove we chose also were very helpful and knowledgeable.

Reply from Charnwood
Superbly made wood burning stove, beautifully finished and a delight to use.

Reply from Charnwood
Communication with the installation team was clear and arrived on the agreed date/time. They were friendly and on arrival briefed us on the removal of the old stove and flue and installation of the replacement.
They completed the work including ensuring the site was cleaned, removing all the old components and demonstrated operation of the stove and answered our queries.
The follow up process for warranty and HETAS registration was also straight forward.
I would highly recommend Shropshire Stoves for their work ethic and skill sets.
Great efficient and cost effective stove. Helpful and friendly staff
A very good product made in the UK and is very energy efficient
they were honset and very helpful with giving me all the types of fires that would work the best for me in my home and it was the best thing i have done to make my home warmer and also making the fire place looking very good . the fire gives off so much heat and warms the house so quickly
Superb product . We picked the bronze and the quality is excellent
Great dealership
Customer support are helpful and efficient .and a good warranty

Reply from Charnwood
The stove looks good, the company who did the installation were excellent. The test firing was good.

Reply from Charnwood
Recently purchase the Aire 7 stove. Great build quality and excellent view of the fire. Would highly recommend to anyone.

Reply from Charnwood
After nearly 20 years service my stove developed a fault in the grate riddling system, owing to a snapped split pin. The staff could not have been more helpful providing diagrams and information to enable me to locate, remove and replace the pin and washer.
Failure of one 10p part is not a bad record for nearly 20 years!
New wood burner looks great…just waiting for the weather to cool down so we can try it out!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.