Charnwood Reviews 

488
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning aesthetic appeal, exceptional build quality, and impressive heat output that easily warms up their living spaces during cold days. Buyers consistently mention the professional installation teams, highly knowledgeable staff, and outstanding customer support provided throughout the entire purchasing process. Some reviewers were not happy with minor operational details regarding the appliances. A few individuals experienced difficulties when trying to light the fire, managing the airflow properly, or keeping larger logs contained inside the combustion chamber. Additionally, people occasionally reported issues with internal components or finding that specific replacement parts were missing after delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting their high quality, sleek and... See more

Quality

Consumers find quality to be positive, describing the stoves as solid, well made, and stylishly designed.... See more

Staff

People report positive experiences with staff, highlighting that team members are courteous, helpful, and... See more

Service

Clients share positive opinions on service, highlighting prompt communication and helpful assistance with any... See more

User experience

Customers had positive experiences with user experience, highlighting an overall stress-free and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased through local supplier and fitted by local qualified installer. What a brilliant stove. Turned a large unused conservatory into a garden room by fitting a solid insulated roof and a Charnwoo... See more

Company replied

Rated 5 out of 5 stars

Recently moved home and we installed a Charnwood C4 stove. We had a similar stove in our previous home which we didn’t think could be bettered, but the little Charnwood has surpassed all expectations... See more

Rated 5 out of 5 stars

We bought a Charnwood wood burning stove and a fireplace from Direct Stoves in Manchester. This was our first stove and we used an installer (Lee Jensen) linked to the supplier. The installation was m... See more

Rated 5 out of 5 stars

WE used The Stove shop in Tavistock as our supplier and fitter. A really good pre- sales survey, followed by a great fitting team. we had our chimney lined as well as having an Island stove fitted.... See more


Company details

Written by the company

British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.


Contact info

4.8

Excellent

TrustScore 5 out of 5

488 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(488)

162 reviews in the last 12 months

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Rated 4 out of 5 stars

Island 1

The construction of the stove is excellent. The stay cool handle, easy to use riddle and emptying tray. The only thing that lets it down for me is the single pane door which is not easy to keep clean.

13 September 2025
Charnwood logo

Reply from Charnwood

Dear Peter,

Thank you for your review. We’re delighted to hear that you’re pleased with the build quality of our stoves.

If you’d like some advice on keeping the door glass clean, please don’t hesitate to contact our Technical Department. They’ll be happy to share some practical tips to help improve this.

You can reach us at https://www.charnwood.com/contact/ or by phone on 01983 537799, Monday to Friday between 10am and 4pm.

Warm regards,

Charnwood

Rated 3 out of 5 stars
Charnwood logo

Reply from Charnwood

Hi Bruce, thank you for your review.

We hope you are pleased with your stove and we’re sure you will enjoy it even more once you fire it up 🔥.

If you need any assistance please do not hesitate to contact us.

Warm regards

Charnwood

Rated 5 out of 5 stars

2nd stove brought

2nd stove brought. Great quality

18 September 2025
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Reply from Charnwood

Hi David

Thank you so much for your second purchase and your 5* review!

We're really glad to hear you are enjoying the quality of our stoves.

Warm regards

Charnwood

Rated 5 out of 5 stars

Good choice and fitted very well into the existing fireplace.

We had one of your dealers to do the work and they were great. Very tidy and clean working and demonstrated how to use it, so far we are very pleased with the fire, much easier than our Baxi fire which was removed, it had kept us warm for over 40 years but this one is easier to light, keep clean and less bending.

4 September 2025
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Reply from Charnwood

Thank you for taking the time to share your feedback. We’re delighted to hear that you’re pleased with both the installation and your new Charnwood stove.

We hope it keeps you warm and comfortable for many years to come!

Warm regards

Charnwood

Rated 5 out of 5 stars

Charnwood country 6…

Ordered a part for my Charnwood country 6 arrived next day but wrong part was sent spoke to Hannah from the technical department correct part sent next day couldn’t be more helpful 5stars ⭐️⭐️⭐️⭐️⭐️
A professional company .

4 September 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Thank you so much for your kind review and 5-star rating! We're really pleased to hear that your part arrived quickly and that we were able to resolve the issue promptly.

We’re proud of our team’s commitment to excellent service. Your feedback means a lot to us and will be shared with the team.

Thanks again for choosing Charnwood - we’re always here if you need us!

Rated 5 out of 5 stars

Beautiful stove great service from…

Beautiful stove great service from Chase heating and plumbing Pershore

29 August 2025
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Reply from Charnwood

Dear Maggie

Thank you for your lovely feedback. We’re so pleased to hear that you’re enjoying your stove and that Chase Heating & Plumbing in Pershore provided you with such great service.

Warm regards

Charnwood

Rated 5 out of 5 stars

Having contacted Charnwood direct we…

Having contacted Charnwood direct we were pleased with the information we received. The company we used to install the stove we chose also were very helpful and knowledgeable.

29 August 2025
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Reply from Charnwood

Thank you for your review. We’re really pleased to hear that you found both your installer and ourselves helpful and knowledgeable. We hope you continue to enjoy your stove for many years to come!

Warm regards

Charnwood

Rated 5 out of 5 stars

Superbly made wood burning stove

Superbly made wood burning stove, beautifully finished and a delight to use.

24 August 2025
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Reply from Charnwood

Dear Jane

Thank you for your kind words. We’re delighted to hear that you’re enjoying your stove and that it’s living up to your expectations in both quality and use.

Wishing you many warm and cosy fires ahead!

Warm regards

Charnwood

Rated 5 out of 5 stars

Traditional Professional Business

Communication with the installation team was clear and arrived on the agreed date/time. They were friendly and on arrival briefed us on the removal of the old stove and flue and installation of the replacement.
They completed the work including ensuring the site was cleaned, removing all the old components and demonstrated operation of the stove and answered our queries.
The follow up process for warranty and HETAS registration was also straight forward.
I would highly recommend Shropshire Stoves for their work ethic and skill sets.

22 July 2025
Rated 5 out of 5 stars

best thing i have done

they were honset and very helpful with giving me all the types of fires that would work the best for me in my home and it was the best thing i have done to make my home warmer and also making the fire place looking very good . the fire gives off so much heat and warms the house so quickly

24 July 2025
Rated 5 out of 5 stars

Superb product

Superb product . We picked the bronze and the quality is excellent
Great dealership
Customer support are helpful and efficient .and a good warranty

10 July 2025
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Reply from Charnwood

Dear Alan,

Thank you for your lovely feedback. We are delighted to hear you are pleased with the quality of your stove.

Please feel free to reach out to us if we can be of any further assistance.

Warm regards,

Charnwood

Rated 5 out of 5 stars

The stove looks good

The stove looks good, the company who did the installation were excellent. The test firing was good.

9 July 2025
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Reply from Charnwood

Dear Terence,

Thank you for your feedback! We're so pleased to hear the stove looks great and that the installation company did an excellent job.

It’s also great to know the test firing went smoothly. We’re sure you’ll be delighted with your stove once the temperatures drop and you can enjoy it in full.

Warm regards

Charnwood

Rated 5 out of 5 stars

Aire 7 Stove 5 Stars

Recently purchase the Aire 7 stove. Great build quality and excellent view of the fire. Would highly recommend to anyone.

8 July 2025
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Reply from Charnwood

Dear Richard,

Thank you for your review! We're so pleased you're enjoying your Aire 7 stove and its great view of the fire. Your recommendation means a lot to us!

Warm regards

Charnwood

Rated 5 out of 5 stars

Superb Service

After nearly 20 years service my stove developed a fault in the grate riddling system, owing to a snapped split pin. The staff could not have been more helpful providing diagrams and information to enable me to locate, remove and replace the pin and washer.
Failure of one 10p part is not a bad record for nearly 20 years!

26 June 2025
Unprompted review

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