Charnwood Reviews 

489
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning aesthetic appeal, exceptional build quality, and impressive heat output that easily warms up their living spaces during cold days. Buyers consistently mention the professional installation teams, highly knowledgeable staff, and outstanding customer support provided throughout the entire purchasing process. Some reviewers were not happy with minor operational details regarding the appliances. A few individuals experienced difficulties when trying to light the fire, managing the airflow properly, or keeping larger logs contained inside the combustion chamber. Additionally, people occasionally reported issues with internal components or finding that specific replacement parts were missing after delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting their high quality, sleek and... See more

Quality

Consumers find quality to be positive, describing the stoves as solid, well made, and stylishly designed.... See more

Staff

People report positive experiences with staff, highlighting that team members are courteous, helpful, and... See more

Service

Clients share positive opinions on service, highlighting prompt communication and helpful assistance with any... See more

User experience

Customers had positive experiences with user experience, highlighting an overall stress-free and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased through local supplier and fitted by local qualified installer. What a brilliant stove. Turned a large unused conservatory into a garden room by fitting a solid insulated roof and a Charnwoo... See more

Company replied

Rated 5 out of 5 stars

Recently moved home and we installed a Charnwood C4 stove. We had a similar stove in our previous home which we didn’t think could be bettered, but the little Charnwood has surpassed all expectations... See more

Rated 5 out of 5 stars

We bought a Charnwood wood burning stove and a fireplace from Direct Stoves in Manchester. This was our first stove and we used an installer (Lee Jensen) linked to the supplier. The installation was m... See more

Rated 5 out of 5 stars

WE used The Stove shop in Tavistock as our supplier and fitter. A really good pre- sales survey, followed by a great fitting team. we had our chimney lined as well as having an Island stove fitted.... See more


Company details

Written by the company

British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.


Contact info

4.8

Excellent

TrustScore 5 out of 5

489 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.8

All reviews

(489)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish. The stove is fantastic, I wish I had done this years ago.

18 December 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Thank you so much for your review! We're delighted to hear everything was smooth from start to finish and that you’re loving your new stove.

We hope you continue to enjoy the warmth and comfort your stove provides! 🔥

Warm regards

Charnwood

Rated 5 out of 5 stars

Excellent Stove

THE CHARNWOOD C7 multi fuel stove. I’ve found this to be an excellent stove. It’s very economical on fuel and produces plenty of heat. The stove door can be opened at anytime without smoke and ash coming out into room! It also looks class and is easy cleaned! It’s may be more expensive but in the long run well worth it. I highly recommend this stove!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Technical help

Received help from a very knowledgeable person by phone on an old model of wood burner. The information was successfully applied. A copy of handbook was sent by email.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and knowledge

We received good advice prior to buying our new Charnwood Stove from Sussex Eco Solutions, they kept us informed on delivery and handled a tricky installation of the flue lining well. The stove is lovely and has made a real difference to our home. There have been no problems at all but if there are any in future I feel confident the would do their best to help.

4 December 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Dear Alison

Thank you so much for your wonderful feedback!

We’re delighted to hear that Sussex Eco Solutions provided great advice, kept you informed throughout, and handled the installation so well.

It’s fantastic that your new Charnwood Stove has made such a positive difference to your home.

If you ever need any assistance in the future, please don’t hesitate to contact us, we’re always here to help.

Enjoy your stove and the warmth it brings!

Warm regards

Charnwood

Rated 5 out of 5 stars

CHARNWOOD WOOD BURNER

CHARNWOOD WOOD BURNER
Excellent Stove very heavy and well made,burns especially well and looks great. Very nice to have a follow up service from Charnwood.
Thank you

19 December 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Dear Linda

Thank you very much for your review. We are really happy to hear you are pleased with your Charnwood stove and our service.

Warm regards

Charnwood

Rated 5 out of 5 stars

Perfect for small spaces.

I have the Charnwood C4 installed in my wooden cabin. I can now use it all year round. It's the perfect size. Only one air flow handle is easy to use and gives good fire reaction. Sturdy build with a pleasant design. So far I cannot fault it.

16 December 2025
Unprompted review
Rated 4 out of 5 stars

Great fire .Lots of compliments in the…

Great fire .Lots of compliments in the looks department.Gives off extremely good heat and cottage never been so warm and cosy.
Looks stylish and classy.Classic but contemporary....
Extremely easy to keep clean and only negative was sold as having spare bricks included which never came .Or at least the fitter never left them.!

5 November 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Dear Janna

Thank you for your review.

We are delighted to hear you are pleased with your Charnwood Cranmore 5.

Our stoves aren't supplied with spare bricks, but you will be pleased to learn that these items are covered under our guarantee for 3 years in the event of any issues.

Please feel free to contact us if you require any assistance.

Warm regards

Charnwood

Rated 3 out of 5 stars

I Great stove

I Great stove
But bought the direct air inlet flex pipe and fittings thought it was a rip off £55
Flex pipe was not long enough went to local builders merchants bought two longer lengths for £ 20

17 December 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Dear Tom,

Thank you for your review and for your positive comments on the stove.

The direct air kit, which includes the flexible pipe and all the necessary fittings are chosen to ensure compatibility and compliance with the majority of stove installation requirements. We’re sorry to hear the supplied length didn’t suit your particular setup, and we appreciate you taking the time to share your feedback.

Warm regards

Charnwood

Rated 5 out of 5 stars

The Charnwood C5

The Charnwood C5 stove that we purchased has been very impressive during the first few weeks of it's use. We had it installed professionally just before Christmas 2025 and it has kept us all very warm and cosy during the cold nights. The build quality is very good and the functionality is excellent.

5 January 2026
Unprompted review
Charnwood logo

Reply from Charnwood

Dear Paul

Thank you so much for sharing your experience! We’re delighted to hear that your Charnwood C5 stove has been keeping you warm and cosy during the cold nights. It’s great to know you’re impressed with the build quality and functionality - these are things we take great pride in.

If you ever need any tips or support to get the most out of your stove, please don’t hesitate to reach out. Enjoy many more cosy evenings!

Warm regards,

Charnwood

Rated 5 out of 5 stars

Two Charnwood log burners purchased

We have recently purchased two Charnwood log burners for our new home . We had a Charnwood C5 in pewter, in our previous home and on moving house decided to go for Charnwood again as we were really pleased. We currently have a Skye 5 in almond and a C5 in blue. They are both so easy to use and we love the colours! They give off plenty of heat and have a 10 year warranty. I’d highly recommend Charnwood log burners.

9 December 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Dear Effie

Thank you so much your wonderful feedback!

We’re delighted to hear that you chose Charnwood again for your new home and that you’re enjoying both the Skye 5 in Almond and the C5 in Blue. It’s fantastic to know you love the colours and find the stoves easy to use, while appreciating the warmth and peace of mind that comes with our 10-year warranty.

We really appreciate you taking the time to share your experience and your recommendation means a lot to us.

If you ever need any support or advice, please don’t hesitate to get in touch.

Warm regards

Charnwood

Rated 5 out of 5 stars

Professional installation

Professional installation

24 December 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Hi Anne

Thank you for your review. We’re so pleased to hear that your Charnwood stove was installed professionally.

Warm regards

Charnwood

Rated 5 out of 5 stars

Stove

The log burner we had installed is brilliant . The right size for the room and superb installation by Alltimegrates.
Very happy with the guarantee.
A perfect stove.

3 December 2025
Rated 5 out of 5 stars

Excellent customer service

Bob was exceptionally helpful. Returned calls and sent informative information to resolve my issues. Very professional and dealt with my issue promptly.

3 December 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Thank you so much for your kind words. We’re delighted to hear that Bob was able to assist you promptly and professionally.

Providing excellent customer service is always our top priority, and your feedback means a lot to us.

If you need any further help or have additional questions, please don’t hesitate to contact us, we’re always happy to assist.

Warm regards

Charnwood

Rated 1 out of 5 stars

Vent on the wood burner is not good…

Vent on the wood burner is not good enough on the Cranmore 3Kw sl you have to keep the door open to keep it going most of the time

27 November 2025
Charnwood logo

Reply from Charnwood

Dear Rupert,

Thank you for taking the time to share your feedback. We are sorry to hear about the issue you are experiencing with your Cranmore stove.

We will be very happy to assist you in resolving this issue and will reach out to you by email shortly.

Warm regards

Charnwood

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