The products are good and when they arrive are a good fit and good quality. Therein lies the problem- actually having them delivered. Two shirts ordered a week ago were sent using Amazon Shipping. Ap... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Massively off in sizes compared to all other brands I have in wardrobe (Eton, Stenström, Barons, Kiton, etc.). Only fitting normal sizes in collar, but rest from sleeve, waist, length, etc. ar... See more
Company replied
Just can't stop ordering shirts. Tried pretty much every cut and every size of collar and sleeves, you can finetune a lot. Really love the (very british - italian should take note - the reinforced cen... See more
Company replied
I've been ordering from them for years, have about 8-10 Merino jumpers/ cardigans/ troyers. Best quality. Ordered an olive green merino jumper 3 weeks ago, wore it once, noticed a sewing error, washed... See more
Company replied
Answered by reviewers
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Company details
Written by the company
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Contact info
United Kingdom
- www.charlestyrwhitt.com
4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Very good quality thank you !
17 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Customer,
Thank you for leaving your feedback with us alongside your generous rating of five stars. I'm pleased to hear that our products and service have exceeded your expectations on this occasion and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
This is absolutely the best shirt company
This is absolutely, positively the best shirt company in the business. With outstanding customer-oriented service. Remarkable price points and high-quality goods throughout their website.
16 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Jerry and thank you so much for the fantastic feedback! We're ever so pleased to see how highly you rate us as a company, and especially your very positive comments on the service we offer our customers.
We've always been incredibly proud of our service, and genuinely love to provide a first-class experience for our customers.
We're grateful to you for your love of our brand, and hope you'll be a customer for a long time to come.
Best wishes
Charles Tyrwhitt
Poor customer service regarding poor service quality
I've been a loyal Charles Tyrwhitt customer for several years, but my recent experience has left me genuinely disappointed. I received one of their shirts as a birthday gift, and after wearing it a handful of times, it developed holes, clearly a quality issue with the product itself.
When I contacted customer service hoping to get it exchanged under their quality guarantee, I was told I needed an order number. Fair enough, but when I explained it was a birthday gift and I had no idea which of my 30-40 guests had bought it, they still insisted I track down the original purchaser and get the order number.
That's not a quality guarantee, that's a paper trail exercise. The fault is visible. The product failed. That should be enough.
I'm not asking for special treatment, just for them to stand behind the quality they promise. Very disappointed, and for the first time in years, I'm reconsidering where I shop for shirts#
16 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi HMD and thank you for sharing your experience with us today. Of course, we're really sorry to see that you have had this issue, which we understand is frustrating. It's also hugely disappointing that your shirt developed a fault, which is obviously never what we want or expect from our shirts.
It is indeed the case that we need to establish some kind of a proof of purchase when it comes to a requested return/replacement - no matter the reason for it.
We appreciate that this can get tricky when it comes to gifted items, so the team will do what they can. Sadly, it seems as though this was a more complicated process than normal, given you're unsure who gifted the item (and presumably purchased it from us initially).
We can't promise that we'll be able to rectify this for you, but we'll try. We will send a private request for your contact details shortly, and then send you a follow-up email.
Best wishes
Charles Tyrwhitt
Customer support experience.
I am very satisfied with the response I received. Initially, I was a little worried because I thought my customized item might not be eligible for replacement. I was also concerned when I first saw the AI agent and could not find an email address to contact a real person directly.
However the AI agent transferred me to a human agent who understood my issue right away and I received a prompt response. I truly appreciate the support I was given.
Since I am based in Australia I was also a bit hesitant about submitting a request through a website that is not based in Australia but this experience gave me confidence. Even though this was only my second order I will definitely keep your website in mind for future purchases and I will also recommend it to my friends.
16 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi NJ and thanks so much for the amazing feedback! It's fantastic to hear that you received such excellent service from our team, after first using our Digital Assistant.
We're always here to support our customers and while we may not necessarily be 'live' during the whole day for Australian customers, we'll definitely get back to you ASAP with any requests we receive.
Thank you for your positive feedback and your recommendation of our brand to friends and family.
Best wishes
Charles Tyrwhitt
Great quality & sustainable products…
Great quality & sustainable products and super customer experience to support you.
16 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Damien - thank you for the wonderful feedback! We're over the moon that you have rated the quality of our products so highly, and we're really pleased that you enjoy the sustainable nature of them (being 100% cotton, when it comes to our shirts, or linen).
We're glad to see that you have had positive experiences with us when you needed support, and we'll always be here to help.
Best wishes
Charles Tyrwhitt
I am yet to receive the ordered goods
I am yet to receive the ordered goods, but I am suitably
impressed with the communication from Charles Tyrwhitt I will continue to shop with them.
16 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Dennis and thank you so much for placing your first order with us just a short time ago. It's always fantastic to welcome a new customer to our brand, and we can't wait for you to receive and enjoy your new polo shirts.
We're confident that you'll love them, but please know that we're here to help should you have any questions or need to make a return at all.
Thank you for choosing us!
Best wishes
Charles Tyrwhitt
Extremely easy helpful & proficiant
Intelligent proficient responses, sorted ultraquick!!!
15 August 2026
Unprompted review
Very nice and resourceful customer…
Very nice and resourceful customer service.
14 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for your feedback. We are really pleased to hear that the service you received recently was resourceful and made a positive impression.
Delivering the very best in both our products and our customer service is a priority for us and we look forward to welcoming you back again soon.
Amended review - dirty item received but issue rectified by company
Lovely shirt, alas it arrived in used/dirty packaging and the shirt was stained, clearly a return. Contacted their chat function to be advised I could return the shirt and they wouldn’t charge me for the return! Well I never, appalling service and such a shame, I have been a loyal customer for quite some time.
Updated following response and communication with Charles Tyrwhitt - appreciate the communication and acknowledgement of the issue. Also appreciate the speedy refund before I had sent the item back, thank you. My previous experience has always been positive and as I stated the shirts are excellent quality. I have amended my review rating to reflect the above.
14 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to leave feedback on your recent shirt purchase. We’re very sorry to hear that you had concerns about the shirt appearing to have been previously returned.
All our garments are expected to meet the highest standards and arrive in excellent condition, so we’re disappointed to learn that this has not been your experience.
We’ve sent you an email to gather a few more details and your feedback has been shared with our Product Team. This will help us understand what may have happened and minimise the chances of this occurring again.
We truly appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us and provide the level of quality and service you’ve come to expect.
Quality and customer service are…
Quality and customer service are superior.
13 August 2026
Unprompted review
Excellent quality and price…
I ordered several long sleeved linen shirts for my husband from Charles Tyrwhitt and he loved the colours, quality and fit. I got him a lovely bright blue one, an airforce blue one and a lilac one - as well as several white ones. They came very quickly and were delivered very accurately - if only other companies were so good at delivering to our address! Several people asked him where he got them when he wore them on holiday.
13 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for the lovely feedback Jane! We're thrilled that you have had such a great experience with us, and that both you and your husband love the linen shirts.
It's always a real joy to see such positive comments and we hope you'll remain with us as customers for many years to come.
Best wishes
Charles Tyrwhitt
Been buying shirts from charles…
Been buying shirts from charles tyrwhitt for years and they dont miss. Main reason I came to leave a review was the size fitting guide of all things. First time using it and the shirt feels like its tailored. Well done guys very impressed
13 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Christopher and thank you for the wondeful feedback! It's always lovely to hear from a longstanding, happy customer, and we really appreciate your continued loyalty and love for our products over the years.
Your comments mean a huge amount to us, and really inspire us to continue offering the very best for our customers.
Best wishes
Charles Tyrwhitt
Charles Tyrwhitt is a 100% blue chip…
Charles Tyrwhitt is a 100% blue chip Company with superb Customer Service , i would fully recommend them to anyone without reservation having been a customer for 28 years .
13 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for taking the time to share such thoughtful feedback with us. We are absolutely delighted to hear that you have been so pleased with the level of customer service you have received.
Your kind words are greatly appreciated and mean a great deal to our team. Feedback such as yours is incredibly encouraging and inspires us to continue striving to deliver the very best experience, both through the quality of our products and the service we provide to our customers.
Thank you for choosing to shop with us and for your continued support over so many years. We truly value your custom and look forward to welcoming you back again soon.
Great customer service
Great customer service! Standing behind their product.
12 August 2026
Unprompted review
all good every time
all good every time, hope will keep up
was just reaching out for my returns.
12 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Vanina and thank you for your lovely feedback! We're really pleased to see that your experiences with us have always been positive, and we very much hope that will continue.
Rest assured, we're always here to offer our help and support with anything you need.
Best wishes
Charles Tyrwhitt
Issue resolved promptly with…
Issue resolved promptly with knowledgeable customer service advisor.
12 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Tracey and thank you so much for the lovely comments! We're so pleased that we were able to resolve this for you quickly and with your best interests at heart.
We're always looking to take care of our customers, and to ensure that you have the best possible experience with us.
We hope you'll consider us for future purchases in the future.
Best wishes
Charles Tyrwhitt
Item exactly as described great shirts…
Item exactly as described great shirts by a trusted brand.
31 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for your kind feedback. It’s wonderful to hear that your Charles Tyrwhitt shirts are exactly as expected and that you’re enjoying them.
We really appreciate your support and hope to have the pleasure of serving you again in the near future.
Reply from Charles Tyrwhitt
Hi Austin and thank you so much for the great comments! We couldn't be happier that you love our dress shirts and thank you for the very positive feedback overall.
It's great to know that our customers love shopping with us, and we hope to count you amongst them for a long time to come.
Best wishes
Charles Tyrwhitt
Customer service.
Whenever I have dealt with CT, whoever the person has dealt with issues quickly, professionally and efficiently.
I have shopped with them for years and will continue. Have recommended to friends who now shopped with them too.
11 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much, Friend of Ted, for the fantastic and very kind feedback! We're so pleased that you have consistently received excellent service from us, and that we've resolved issues quickly, professionally and efficiently.
We work incredibly hard to provide our customers with a first-class experience from start to finish, whether that be online, in our stores or when speaking with us over the phone. You'll always find us ready and willing to help.
Thank you so much for the support and the recommendations to friends!
Best wishes
Charles Tyrwhitt
I spoke to real humans!
I spoke to real humans who politely and quickly resolved my issues, and gave me a great product!
Especially after having some recent poor experiences with other customer service, I wish I could give this even more stars.
17 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Alex and thank you for the kind words! We're thrilled that we were able to help resolve the issue with your order, and that you are so pleased with your new items.
Rest assured, we are always here to offer our full support and to provide first-class customer service to go alongside our top-quality products.
We hope you'll continue to enjoy shopping with us for a long time to come.
Best wishes
Charles Tyrwhitt
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