Charles Church Reviews 

They would not sign the first homes scheme the government website says is their responsibility for weeks, they told me the wrong service fees, I consistently had wrong postcodes on my mortgage information, I was allowed to pick my kitchen and then a week later told me other cabinets and a work surface had already been ordered. It just seemed generally disorganised.

We initially left a five star review as the sales experience was excellent.

The aftercare is appalling. We have many issues and they literally do not care and do not engage on how to resolve. Hold off signing everything off until you’re 100% because all they want is a five star review and then you’re on your own.

They sent all of our data to the wrong person, still no explanation other than Sam the sales director telling me it wasn’t a breach.

The garden hasn’t been done correctly. There are significant drainage issues. We haven’t been sent the report and we’re not allowed to discuss other plots (as next door has the same issue), we just have to wait for a management meeting to take place. Garden that the kids can’t use unless they have wellies on.

No one calls back, no one actually cares. Lesley came to the house, as we have freezing cold rooms, and we’ve been told no insulation. She was coming back the next week. Didn’t bother. I chased up, oh now they can’t do anything until October. But, it’s ok, just the kids sleep in those rooms so who cares CC?

Solar panels, in their Plan L super efficient house, not working. No one bothered to rectify the problem yet, just have you done this and done that. Over six months of living here and they’re still broken and we’re no further forward.

Play parks being built, no notification on purchase.

Walls that cannot have decoration because they’re wonky.

Rotting garden fence panels that had to be chased to fix.

Complaints, 10 days for a resolution pathway from Alix and Nicky. Nothing yet, and, guess what, had to chase that.

Remedial works done and careless labourers leaving cement all over the block paving which has hardened and ruined it. CC? We’ll send a jet wash contractor…right that’ll work.

Just hopeless…premium builder? I wouldn’t let them build Lego.

Me and my partner were the first couple to buy a home at the Charles church site at Lichfield.
I can say without doubt the best part of the experience so far has been the sales advisor Clair.
Her knowledge, expertise, understanding along with professional attitude towards people who are making the biggest purchase of their lives is second to none.

We are waiting for our home to be completed and I am looking forward to Clair being there to help us every step of the way.
I would say to others hopefully you are lucky enough to have Clair as your sales advisor as she is an excellent ambassador for the Charles church brand.

Two words Mark Adams..

We completed 19th December which is probably worst week of the year so had a sizeable list of snags. Mark had started working on our list in to January but unfortunately was off work for a period after this. During this period the jobs stalled and covering site agent and company did not meet the standard expected. I left a negative review for the nhbc survey which I now regret as it affects employees not just the company. Mark Adams as returned and worked through our list and supervised diligently. If the professionalism showed by Mark was shown by everyone at Charles Church the reviews would 5 star from the start. Thanks for your help...

Diane at the lodge in Burbage has been amazing. Any questions we have she does not hesitate to help us. Diane has gone above and beyond for us. She is such a lovely lady and we cant wait to complete our house with her support.

Kayleigh our advisor has been super helpful and patient with us, as we decided to part exchange last minute. She has been extremely informative guiding us through the process.

Both Sophie and Phil were attentive to our thoughts and questions, and were, without exception able to provide answers with clarity which informed our decision to purchase. They treated both Cath and I as bespoke and individual customers and didn't push or provide generic information which may not have been as helpful. Thank you both.

Diane, Joss and the rest of the site team have been amazing and are always so accommodating.

Joss has worked quickly through our snagging list and nothing seems like too much trouble. He is always available to discuss anything necessary and is so professional and efficient.

On top of that, every tradesman/ contractor that we have encountered so far has been really lovely and done a great job.

The process of buying our new house and the aftercare received have been brilliant and we very much recommend buying a new home from Charles Church.

Our moving day was seamless, we was greeted by Shelley with our keys, 😃😃

Our move started with Caroline, who was absolutely fantastic in choosing our new home, getting our plot, our choices and ultimately fighting weekly help us keep our home chain through 3 chain breaks, we look at our home now, and think it's a holiday home, and we need to give it back, but we don't, a view to savour forever,
So to Caroline, Shelley, Dan, Viv, Jacob, Terry, Davidsons Law, many others on the
Forest view plot, thankyou, you were all amazing.

We cannot thankyou enough, as we enjoy our coffee with an amazing view.

We are in the process of buying a Charles Church house and the whole experience couldn’t have been better. As first time buyers, we were nervous about the process but Kerry was the most amazing Sales Executive! She kept us in the loop the whole way, was always so friendly and welcoming and made us feel supported and super at ease. We can’t thank Kerry enough for helping us get our dream home.

Everything so far has been really clear and the guys at Dunchurch fields have been super helpful.

Great and friendly customer service. Lovely little touches like the welcome box and also the bag with all the instructions for the appliances.

Clair was very helpful when choosing my property. Very friendly and an excellent service all round. Great development and really excited about moving in.

This is a review of the sales office at Templegate which I visited today.
The signage to the sales office was great with adequate parking and the site was nice and tidy.
Kerry in the sales office was wonderful. Very welcoming and hugely enthusiastic about her job and the company and moreover the homes she is selling.
We had a quick tour around the site and looked in the house that I was interested in as well as viewing another one from the outside that was still under construction.
I cannot fault my first experience with Kerry and Charles Church and I’m sure this won’t be my final interaction with them!

Chancery Park phase 2 Exning Suffolk. Build quality and finish to a high standard, the few issues we had have been dealt with quickly and efficiently by Dave Ormes and his team. Very pleased with our purchase

Andre has done a great job. Highly recommend 😊
Farriers Towcester

Alan Foreman arrived at our property as usual full of enthusiasm and a smile, he quickly identified the job we had requested to be completed and after a brief explanation of how and how long he would carry out the work he set to work.
Alan is first class in his work and once again today we were more than pleased with the completed job.
Alan sticks to his plan, gives further advice to help us and recommend him to others on our new Housing estate.
Once again thanks Alan.

We have had a great experience so far with the team at the St. Michael’s Way site in Ryhope. The entire site team is responsive and professional. Special thanks to Chris Alexander for his fantastic oversight and for making sure all our queries are handled as soon as possible.

Friendly, and did a good repair