Charcoal Clothing Reviews 

281
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics, noting that the clothing feels soft, durable, and looks stylish for both professional work wear and casual everyday outings. Consumers also appreciate the extremely fast delivery service, stating that packages arrive promptly, safely, and ready to wear. However, some reviewers were not happy with customer service, mentioning that inquiries were completely ignored or handled poorly when problems arose. A few other people also felt that the sizing was quite inconsistent, leading to garments not fitting properly despite carefully following the provided size charts.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the great quality of the garments and... See more

Quality

Consumers find quality to be positive, highlighting incredible fabrics, thick materials, and stylish clothing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing great satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers report fast delivery, great quality... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are heavily divided. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Charcoal Clothing has become my absolute go-to for all my office wear. Their styles are clean, professional, and most of the time, fit perfectly. The quality feels great for the price, and every order... See more

Company replied

Rated 4 out of 5 stars

My order took a while to be shipped but overall ok experiance

Company replied

Rated 4 out of 5 stars

Could’ve been from SHEIN the way it feels and smells and has the same kinda weird fitting as SHEIN


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

281 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(281)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good

I enjoy the clothing styles of this brand. Classy and modern, particularly their top and dress options. Pieces fit to size

15 March 2026
Unprompted review
Rated 5 out of 5 stars

I love the clothes and their styling is…

I love the clothes and their styling is amazing. I wish they would open a store in Melbourne as I would be spending my $$ there every week.
I think the quality of the fabric and the make of it is quiet good. Its not cheap and nasty

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Quality

I’ve shopped at charcoal multiple times. I’ve always had a positive experience. Their clothes are all really good quality and their delivery speed is exceptional. Their silhouettes are unique and their brand is a staple in my closet. Highly recommend!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Always Amazing

Items purchased are always in amazing condition and prices are well reasoned. Always recommending their pieces to my friends!!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I’m obsessed

I’m obsessed! In the last 12 months, I have been solely buying Charcoal clothing. Their sales are amazing, the quality of their clothing is better than most brands. Their prices are reasonable and affordable. Sizing could be better maybe because I am in between sizes. I find, though I am 42 y/o, Charcoal appeals to me because they offer a wide range of styles and inclusive. I’m a fan and a loyal customer for years to come for sure.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Top class clothing

Great selection of clothes. The quality of the item I bought was top class. The fit also was perfect. Charcoal Clothing is a great online quality shop.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand, offers all kinds of clothing to dress up or down or to go out or go to work in. Fast prompt shipping and everything is great quality!

14 March 2026
Unprompted review
Rated 4 out of 5 stars

Great clothes

Great clothes, the pants are a lovely material and good fit. The tops I’ve purchased have lasted and washed really well, very happy.

13 March 2026
Unprompted review

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