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Charcoal Clothing Reviews 259

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TrustScore 4.5 out of 5

4.4

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often feel great for the price and are well-made. Many appreciate the stylish and professional designs, finding them perfect for various occasions, including office wear. The delivery service is frequently highlighted as fast, reliable, and efficient, with orders arriving quickly and well-packaged. However, some customers experienced issues with their orders, including delays in shipping or items not fitting as expected, even when following sizing charts. A few people also felt that customer service was unhelpful or unresponsive when problems arose, particularly concerning lost parcels or return issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and style. Many customers express satisfaction with... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of fabrics and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping, with... See more

Order

Customers had ambiguous experiences with order. Many reviewers report significant issues, such as orders... See more

Customer service

Consumers find customer service to be ambiguous. Many customers praise the friendly, responsive, and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Charcoal Clothing has become my absolute go-to for all my office wear. Their styles are clean, professional, and most of the time, fit perfectly. The quality feels great for the price, and every order... See more

Company replied

Rated 4 out of 5 stars

My order took a while to be shipped but overall ok experiance

Company replied

Rated 5 out of 5 stars

The customer care team is so amazing. I had ordered something extra on accident and reached out and they answered right away. Loving this brand so far. Excited for my clothes to arrive!

Company replied

Company details

  1. Women's Clothing Store

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

259 reviews

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Replied to 26% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Scammers they stole my money

Scammers they stole my money. I ordered more than 200£ worth of clothes and its been 4 months and it never came… when i contacted them several times they told me theyd get back to me and never did..

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Really poor customer service, returns, everything!

I’ve ordered from Charcoal Clothing several times in the past and had generally positive experiences, which is why this most recent order (#081114015710718) was such a disappointment.

The quality of the items has taken a noticeable nosedive. The fabrics feel cheap, the construction is poor, and overall the pieces feel nothing like what I’ve received from this brand before. It honestly feels like a completely different company compared to the one I used to recommend.

What’s even more frustrating is the lack of accountability from customer service when concerns about product quality are raised. When loyal customers point out that the quality has clearly declined, the expectation is that a brand will take that feedback seriously and stand behind their products.

I had previously recommended Charcoal Clothing to several friends who are also young professionals looking for something Aritzia-adjacent. After this experience, I can’t confidently recommend them anymore.

There are plenty of other Australian brands out there that actually have their quality and customer experience figured out. Unfortunately, Charcoal Clothing no longer seems to be one of them.

Very disappointing overall.

29 March 2026
Unprompted review

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