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Charcoal Clothing Reviews 

281
•
TrustScore 4 out of 5

4.2

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics, noting that the clothing feels soft, durable, and looks stylish for both professional work wear and casual everyday outings. Consumers also appreciate the extremely fast delivery service, stating that packages arrive promptly, safely, and ready to wear. However, some reviewers were not happy with customer service, mentioning that inquiries were completely ignored or handled poorly when problems arose. A few other people also felt that the sizing was quite inconsistent, leading to garments not fitting properly despite carefully following the provided size charts.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the great quality of the garments and... See more

Quality

Consumers find quality to be positive, highlighting incredible fabrics, thick materials, and stylish clothing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing great satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers report fast delivery, great quality... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are heavily divided. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Charcoal Clothing has become my absolute go-to for all my office wear. Their styles are clean, professional, and most of the time, fit perfectly. The quality feels great for the price, and every order... See more

Company replied

Rated 4 out of 5 stars

My order took a while to be shipped but overall ok experiance

Company replied

Rated 4 out of 5 stars

Could’ve been from SHEIN the way it feels and smells and has the same kinda weird fitting as SHEIN

Company details

  1. Women's Clothing Store

Contact info

4.2

Great

TrustScore 4 out of 5

281 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(281)

177 reviews in the last 12 months

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Rated 1 out of 5 stars

Scammers they stole my money

Scammers they stole my money. I ordered more than 200£ worth of clothes and its been 4 months and it never came… when i contacted them several times they told me theyd get back to me and never did..

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Really poor customer service, returns, everything!

I’ve ordered from Charcoal Clothing several times in the past and had generally positive experiences, which is why this most recent order (#081114015710718) was such a disappointment.

The quality of the items has taken a noticeable nosedive. The fabrics feel cheap, the construction is poor, and overall the pieces feel nothing like what I’ve received from this brand before. It honestly feels like a completely different company compared to the one I used to recommend.

What’s even more frustrating is the lack of accountability from customer service when concerns about product quality are raised. When loyal customers point out that the quality has clearly declined, the expectation is that a brand will take that feedback seriously and stand behind their products.

I had previously recommended Charcoal Clothing to several friends who are also young professionals looking for something Aritzia-adjacent. After this experience, I can’t confidently recommend them anymore.

There are plenty of other Australian brands out there that actually have their quality and customer experience figured out. Unfortunately, Charcoal Clothing no longer seems to be one of them.

Very disappointing overall.

29 March 2026
Unprompted review

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