Cestnormal Reviews 89

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Finally purchased two pair of new jeans, usually I go for cheap H&M jeans or similar but I thought I was gonna go for more expensive once that holds longer. After the first day the seems in th... See more

Rated 5 out of 5 stars

I bought jeans too big. Had no problem with the return and got the right size. Unfortunately, the brand label on the back had a defunct. I sent a picture and got to keep the pants whilst getting a ful... See more

Rated 5 out of 5 stars

Yes I am a real customer and not of these other bot ”reviewers” trashing C’est Normal. I bought a pair of the Straight Cut dark blue jeans from C’est Normals website. One of the easiest, quickest sa... See more

Rated 1 out of 5 stars

Extremely high shipping, added extra fees (I complained and they refunded one), but it’s been months and I never received my product and have yet to hear from them. I will change my review if they mak... See more


Contact info

2.8

Average

TrustScore 3 out of 5

89 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ordered new Lunar collection for my…

Ordered new Lunar collection for my boyfriend bday. Recieved email said its gonna take 7 weeks. No information about it before complete the order. Okey. But after week and smth I got my payment back to my account. Asked directly on instagram whats happening. Answer was that support team will get back to me. Its been a week since message and still no answer. Dunno what to think about you guys.

8 March 2024
Unprompted review
Cestnormal logo

Reply from Cestnormal

Hi there!

Pretty please if you need to get in contact with anyone write to our support email: support@cestnormal.co this is the official way to get in contact with us. Or please leave me here an email address so that I can get in contact with you.

Best,
Andra

Rated 5 out of 5 stars

Magical customer support!

Had a question related to one of my orders and the service couldnt been more of a love story. Quickest answer, best service ever, now even more in love with this brand!

Thank you! New order incoming for Lunar collection! :)

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Received the Inside Out T-Shirt and…

Received the Inside Out T-Shirt and Longsleeve. Loved both of them. After first washing they fit perfect. Unfortunately the logo was not central and crooked.

Costumer Service was absolutely amazing. They told me I can keep the "old" ones and send my new ones + extra 10% gift card for the next order. Thank you!

18 January 2024
Unprompted review
Cestnormal logo

Reply from Cestnormal

Stay awesome! 🤘🤘🤘

Rated 2 out of 5 stars

did not match my hopes

finally ordered an item from the new collection. arrived fast - nothing to complain here. unfortunately for menthe quality does not match the prize tag. i bought a hoodie that smelled lile it has bathed in chemicals. thrown into the washing machine and got a little better but it will never become a favourite item. had some stuff on my wish list but might never re-order

10 December 2023
Unprompted review
Cestnormal logo

Reply from Cestnormal

Hi! I'm so sorry about your experience, we would have loved for you to contact us on our customer service email support@cestnormal.co. We would have helped you out through this frustrating experience, as we always do with our customers. Stay safe and awesome! <3

Rated 5 out of 5 stars

Sneakers 2.0

Sneakers 2.0. Just landed in my doorstep. Size and comfort perfect. Super happy cheers C’est normal.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Lovely!

Zero complaints - clothing items great, sizes fit, quality just as it says on the tin, and customer services top notch (shout out to Andra Boboia, who also works on Sundays!)

10 December 2023
Unprompted review
Rated 5 out of 5 stars

Andra Boboia is the Man!

Andra Boboia is the Man in support who immediately helped me. I had tried for several days to take advantage of a discounted purchase. Couldn't get it right. My cards the Internets, The information I was using nothing worked !
Andra checked everything and three weeks after the failure he authorised discount . Chill Dude

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

When DHL managed to lose my package during shipping the C'est normal customer service was fantastic! Response time and solution was great, and looking back on earlier orders the quality and shipping have all been excellent!

10 December 2023
Unprompted review
Rated 2 out of 5 stars

Love the visual design but thats all about C'est Normal.

Love the design!, but hate the quality of the products, unfortunately.
J90-GunMetal-sunglasses amazing design, a great paper box, and a sunglasses case (just beautiful-different) but the quality of the lenses - is not good. The worst thing about the lenses is when you get light behind your back, it reflects a violet color from the lenses on the side of the lenses before your eyes (crazy!). Just can't imagine who is pleased to wear them with this error?!
And with C'est Normal clothes were for me the last time I bought them a full zip hoodie collection (it was unfortunately just so low-quality clothes!) The bottom of the tracksuit became loose on the knees and butt after a day of wear, just awful. I still love the design of the clothes, and all the small details they use and think of, but would never again buy them. I now tried with sunglasses but wouldn't recommend them to anyone. Anyway, thank you Jon for all your YouTube videos and life inspiration!

28 November 2023
Unprompted review
Cestnormal logo

Reply from Cestnormal

Hi Petra! Thank you for reaching out on Trustpilot! We would have loved to hear from you on our support email too, maybe you can contact us and we can see what we can do about the awful quality issues you have with the items.
Regarding the J90's that is not a quality issue, the lenses are flat and they reflect light like that but that is the design. Again, we would love to hear from you on our support email support@cestnormal.co and see what we can do about the quality issues you found.

Rated 1 out of 5 stars

Disappointed

Shop here if you know for sure that you do not need to return the product. The fit is a disaster on the women's clothes, then needed to return and the options are SEK 99 regardless of weight or return it yourself which was SEK 69. Plus I already paid SEK 50 for shipping. That was the last time I shopped at C'est normal,

13 September 2023
Unprompted review
Cestnormal logo

Reply from Cestnormal

Hi Frida,
We are so sorry you feel this way and you are completely right to feel like this. We have clear sizing charts and we are fully transparent regarding our return policies - we really want to offer free returns but unfortunately at the moment we are not in that place. If the sizing is a quality issue we do strive to make our customers happy. We really apologise for disappointing you.

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