Cestnormal Reviews 89

Quality is very poor, since Jon left. The prices have gone up and the quality has gone down. I am really disappointed with my order. They used to make good quality products, but not anymore. Will never buy from them again.

I ordered the mystery boxes. One for me and one for my girlfriend. Unfortunately, the items I received did not suit me and despite the different prices we received the same hoodie. so I asked to return them. The company refused, claiming that “Mystery Boxes are final sale.” This is not compliant with German law, and a return is always possible within 14 days. Really disappointed

I feel lied and cheated and the best i got was bunch of AI replies with political answers.

I bought their mystery box deals for Dudes and Ladys. The delivery took longer than promised, but i was not sad about it. I understood. But the trouble started when i got the delivery. Instead of 3 items, i got 1 ( 1 item out of 2 from Mens Mystery Box). The 3 items were promised by Cest Normal customer support as well. When i asked what happened they said that everything was shipped. Which was not. Finally they agreed and they refunded the Mystery Box for ladies. I asked about the 2nd item from the Mens mystery box. It clearly says its a mens item on their homepage. But Customer support said it was suppose to be in the Ladys Box, for which i was refunded. I didnt agree and i sent them the picture of their own webpage. The reply then was that it is UNISEX instead. But pictures on their homepages were all of male and no word of Unisex was presented on the product page. When i asked about the size, they said they made a mistake. I ordered male size M and Ladys size S. The missing product was M, indicating it should be Male.
The best they offered was 15% discount. Which every other client gets when signing up or during any other sale.
I asked for their customer complaint department to look into it. But after that it was silence.
I asked for socks to cover the missing item for Male Mystery box. But they claimed till the end that the Male Ivory Polo should have belonged to Ladys Mystery Box.

Hej,

Jag beställde två par byxor (Order 75119). När jag provade dem konstaterade jag att det är olika längd på byxorna, trots samma modell och storlek (M). De gråa (se bild) är betydligt kortare än de svarta. De gråa verkar vara för korta och de svarta passar mig bra.

Hi Martin,

Thanks for reaching out and sharing the details (and photo), I totally see what you mean. The small difference in length is something we’re aware of, and it can happen between different colors due to the production and dyeing process.

If the gray pair feels too short for you, you’re of course welcome to return them through our return portal HERE.

Once registered and shipped back, we’ll process your refund right away.

Let me know if you need any help with the return process!

Best,
Andrea | C’est Normal✌️

Very happy with the clothes I have received, and wear it as much as possible.

Quality is great.

Some pieces unfortunatly had manufacturing faults, but Zuzanne from Customer support reacted promptly within 12 hours of contact to offer me a replacement or full refund.

Exstremely impressed, will shop again!

Very low quality and highprices. The ads look good, but everything else is cheap quality. Even refund is extremely expensice customers have to pay themselves. Do not buy.

It's a scam ! You think it's high quality because the price tag is so high but it's clearly not (79€ for the short, I'm used to buying amphibian boardshort from quiksilver and it's 10x the quality of that).
But you know where they make money? From the shipping + return -> 2x 10€ just to see that the quality is shit... First and last time I'm buying from them

Terrible customer service.
3 emails, 2 Facebook messages and no reply.
After buying 3 pairs of jeans, 2 hoodies, 3 T -shirts, a pair of Trainers in the past and a Linen set (which is terrible and I wanted to return) I will not be shopping at Cest Normal again.
It seems they have changed, and not for the better.

Bought a lot of Shoes, send a few back and they scammed me twice the amout of the shipping costs at Klarna. They did not answer on my mails. Dont buy here. Proper business conduct not present here.

Poor quality of senakers and jeans

Ordered a pair of jeans for €99 and the button at the top of the jeans broke an hour after wearing them. They refused to repair or replace the item and offered 20% back so I could repair them myself. Insane customer service strategy.

I bought the bikini top in size XL and it was seriously the smallest size XL I’ve ever seen. It was truly like an XS. Their sizes are non-inclusive and if you have a C-cup or bigger, then I would definitely not recommend getting a bikini from this brand as it will not even cover half of your boobs. It also took them 2 weeks to reply to my e-mail about this.

I bought the original sneakers but after a month of normal use and only one wash they started to separate from the bottom to the rest of the shoe, so I asked if this was normal. And they immediately sended me a new pair and a discount code to make up for it.
So very happy with the customer service

Super service and support!!

Bought a Mystery Box size M. Got a sweatshirt size M/L which was to big, asked the support if there was any chance to change. Was no problem and they answers and sent the new clothes the same day. Super quality clothing also!

I recently purchased a pair of the Always pants. I recieved my parcel within a week but wanted you return it because it was completely see through and missed a botton. My pants costed 299 NOK and the shipping fee was 169 NOK. I went online to start the refund process and there were very little information about the process or the cost of it. It said that it costed 230 NOK to return my pants. I asked support for some support, but after having to resend the email due to no response in two weeks, i got this response back: «i am sorry, we cant help you with this😢». I simply asked if they could help me with the refund process and how much it would cost. If i return my pants, it seems like i only get a refund of 70 NOK. This is not a refund, this is a scam and highly unproffesional considering that this is an online business in 2024.

My favorite shorts! It really is «the shorts for everything» love it😎

I bought The Rain Jacket. Wore it now for two days. I'm in Ireland and we have a couple of true sayings. Let's say you don't like the weather. We say "wait five minutes it will change. The other saying we can have four different seasons before breakfast. The first day I wore The Rain Jacket with the ultimate vest over the Rain jacket. Later walking along the cliffs above Howth Ireland. The weather changed from mild and chilly to a hard mist with bursts of hard blowing rain and temperature of 6 degrees. So I put The ultimate vest on first and then the rain jacket. Worked fine and I noticed there was no clamy feeling... I admit I'm not a collector of responsible behavior. But the opposite. I'm the guy sailing the 18foot Hoby Cat off Scheveningen beach in Holland in a force 7. Or imagining my 250cc 40year old Zudapp can climb any mountain. My point is : I trust the Ultimate Vest and the Ultimate Raincoat with my well being. Go for it and your fate will tell you the answer.

I had an issue with my winter jacket from cestnormal but one of the pocket got a hole in it. I contacted the customer support that presented a solution the very next day (I spoke with Andra, I would recommend him/her to anyone) which then resulted me in ordering more products (the hoodie & sweatpants) and the quality is outstanding. If there is one thing I'd ask from cestnormal is keep the quality standard for all your products roughly the same, as it stands right now there can be quite a discrepancy between the products in terms of quality. I can highly recommend the winter jackets, knitted hoodie & sweatpants. Some other products are lacking in quality for the asking price.

Excellent quality on the clothing and the customer support are really quick and professional.