I recently purchased several kitchen items from Cervera, and I’m very satisfied with my experience. The products are of excellent quality, and the prices are very reasonable. Everything arrived quickl... See more
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I ordered knives on Nov.27 - at that time, the product was marked as available in stock. I then received an email on Dec.2 stating that the delivery was delayed due to "high-pressure in the warehous... See more
Company replied
Gjorde ett köp på sajten. Jag har väntat på beställningen i 2 veckor och det finns ingen detaljerad information var mitt paket är. Butikskontakt fungerar inte Update Yes, for some reason the connect... See more
Company replied
it arrived quickly at the store, I was well informed by message and email. The product is as I expected. I don't understand where I got the receipt.Friendly staff in the shop in the center of Gothenbu... See more
Company details
About Cervera
Written by the company
Välkommen till Sveriges ledande aktör inom kvalitetsprodukter till köket, hemmet och presentbordet!
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Contact info
Banergatan 16, 115 22, Stockholm, Sweden
- kundservice@cervera.se
- www.cervera.se
4.1
Great
36K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Cervera
Hej,
Tack för ditt femstjärniga omdöme.
Jag är glad att du fick en bra shoppingupplevelse vid ditt besök.
Med vänlig hälsning Maria på Cervera
I did not receive my order or any…
I did not receive my order or any updates related to it, even after contacting the customer service.
10 March 2024
Reply from Cervera
Hi Josefine,
Thank you for your feedback! We sincerely apologize that your delivery has been delayed and that we have not delivered the shopping experience to you that we desire.
A colleague from our customer service will therefore contact you via email to follow up on your experience with us.
I hope you will be satisfied with your new product.
Kind regards Erika from Cervera
The package arrived well packed and in…
The package arrived well packed and in really good condition although it would have been good if it was dine faster but still very good. Thanks
27 February 2024
Reply from Cervera
Hi Zoe,
Thank you for taking the time to give us some stars. Lovely to hear that you are happy with your delivery! I apologize for this, and of course, I will pass on your feedback so we can improve for next time.
Wishing you a great week!
Best regards, Clara at Cervera
God service!
7 February 2024
Reply from Cervera
Hej,
Tack för ditt femstjärniga omdöme.
Jag är glad att du fick en bra shoppingupplevelse vid ditt besök.
Med vänlig hälsning Maria på Cervera
Reply from Cervera
Hej,
Tack för ditt femstjärniga omdöme.
Jag är glad att du fick en bra shoppingupplevelse vid ditt besök.
Med vänlig hälsning Maria på Cervera
Easy online ordering
Easy online ordering, prompt delivery, top of the line products and excellent value.
25 February 2024
The frying pans and ladles were…
The frying pans and ladles were delivered very promptly and are excellent quality!
14 February 2024
Personal service
Fast, personal. unscripted response to queries on membership points quickly resolved.
Great customer service!
22 January 2024
Bra service!!!
6 February 2024
Super-fast delivery!
21 January 2024
Super bra service 👍
15 January 2024
Reply from Cervera
Hej Yibin,
Tack för ditt omdöme och din viktiga feedback. Jag är ledsen att leveransen för din order tog längre tid än förväntat. Jag ser att du vart i kontakt med vår kundservice och fått vidare hjälp med ditt ärende. Du är varmt välkommen att återkomma om du har fler frågor eller funderingar och jag önskar dig en fortsatt fin dag!
Vänliga hälsningar Penny på Cervera.
Box was Smashed from one side whole…
Box was Smashed from one side whole like some one stand on the box
It was opened
The box was cracked from the other side
The product look like old stock
Sorry I have to tool beacuse i am traveling but I will never buy anything more...
12 January 2024
Reply from Cervera
Hi Daniel,
Thank you for your valuable feedback. I apologize that you received an item that arrived damaged, of course it must be well packed so the products are protected. I will pass this information on to the warehouse and ask customer service to contact you regarding this so you can get further help.
Have a nice day wishes Penny at Cervera.
Fin inslagning
12 December 2023
Great material and sizes
Great material and sizes. Love the big pan as can move ingredients around comfortably.
26 November 2023
First of all I purchased to be…
First of all I purchased to be delivered to stock for pick up between 2-5days, then after 10days I have finally received the message to pick up the goods at the store, the shop assistant was rude and unhappy, this is really a bad experience
25 November 2023
Reply from Cervera
Hi Christina,
Thank you for your review and feedback. I'm sorry that your order took longer than expexted and that you feel that way after visiting our store. We appreciate that you have shared your feedback, this way we get a chance to meet you as a customer even better on your next visit.
Have a nice day wishes Ella at Cervera
Quick delivery and easy to order
22 November 2023
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