I ordered knives on Nov.27 - at that time, the product was marked as available in stock. I then received an email on Dec.2 stating that the delivery was delayed due to "high-pressure in the warehous... See more
Company replied
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Gjorde ett köp på sajten. Jag har väntat på beställningen i 2 veckor och det finns ingen detaljerad information var mitt paket är. Butikskontakt fungerar inte Update Yes, for some reason the connect... See more
Company replied
it arrived quickly at the store, I was well informed by message and email. The product is as I expected. I don't understand where I got the receipt.Friendly staff in the shop in the center of Gothenbu... See more
Good experience The order arrived on time, packed in a sturdy double walled box with extra padding on the inside. The gift wrap option is also high quality, I really recommend it if you plan on... See more
Company details
About Cervera
Written by the company
Välkommen till Sveriges ledande aktör inom kvalitetsprodukter till köket, hemmet och presentbordet!
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Contact info
Banergatan 16, 115 22, Stockholm, Sweden
- kundservice@cervera.se
- www.cervera.se
4.1
Great
36K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bra service!
4 December 2021
Great service thanks
4 December 2021
Highly recommended
Cervera has good selection with good quality. Always a good choice for a good price. No regrets and highly recommended.
1 December 2021
Awsome product.
30 November 2021
Fast delivery and good service
23 November 2021
I reserved an item to pick up in one of…
I reserved an item to pick up in one of their stores after sometime i received a call informing me that the item was not in stock at that store. I reserved the same item at a different store but the day after i received a text message informing me that they did not have the item in stock and that i should try another store or purchase it online. After that i attempted to reserve the same bottle but in a different color but after some time i got the same message.
P.S. All items were listed as in stock when i reserved them.
16 November 2021
Unprompted review
Reply from Cervera
Hello Alexander,
We regret that our stock balance was incorrect and we understand that you're disappointed. We have no intention of concealing information and we really regret if you experienced it that way.
Thank you for taking the time to leave a review. We take your feedback into account in our work to improve our routines.
Hope we still get the chance to see you as a customer again so that we get the chance to give you a better shopping experience.
I wish you a good day!
Kind Regards,
Ernest
Tack bra service.
5 November 2021
After many delays
After many delays, they finally delivered to me half of the products of my order without letting me know about this issue before and if I wanted to still receive half of my order.
31 October 2021
Reply from Cervera
Hello Nick,
We want to start by apologizing for the fact that you only received half the order and the lack of clear information from us. We understand if you are disappointed.
Feel free to contact customer service and they will investigate what went wrong from our side and why you only received half the order.
You can reach our customer service at kundservice@cervera.se
Thank you for taking the time to leave a review.
I wish you a good day!
Kind Regards,
Ernest
The machine doesn't cut thin so the…
The machine doesn't cut thin so the vegetables break and after to try the lame it's not sharpened any more
30 October 2021
Reply from Cervera
Hello Carlos,
Sad to hear that the product did not live up to your expectations. You are welcome to contact our customer email, kundservice@cervera.se where we can help you further. We hope that, despite this, we're still able to provide you with a more positive experience in the future.
Kind Regards,
Ernest
I got two separately packages and…
I got two separately packages and haven’t received all the items I have ordered.
30 October 2021
Reply from Cervera
Hello Yi,
Thank you for taking the time to leave your review and rating.
I can only regret that this happened and apologize on behalf of Cervera. Hopefully your next experience with us will be more positive.
Kind Regards,
Ernest
Very satisfied with service and product…
Very satisfied with service and product purchased.
23 October 2021
Very good customer service and quality…
Very good customer service and quality products, highly recommended
23 October 2021
The item I order wasn’t in existence
The item I order wasn’t in existence. I’ve been waiting for it since 3 weeks ago and still have no clue when will it be delivered. Selling what you don’t have is an unacceptable business practice.
10 October 2021
Reply from Cervera
Hi Irving,
Thank you for your feedback. I apologize for the late response to your review. It seems that there was a balance error on the product that allowed you to place an order even though they were out of stock. I see that you were in contact with our customer service regarding this and received further assistance. You are very welcome to come back if you have more questions or concerns and I wish you a continued nice day!
Best regards Penny at Cervera
Super service as always and the Ladies…
Super service as always and the Ladies in Cervera Igor in Västerås are just amazing at customer service and helping with extras.
Love to shop there and can never come up empty handed.
22 September 2021
Unprompted review
super bra service!
17 September 2021
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