Certini Bicycle Co. Reviews 

Promptly despatched. Just what I needed at a good price

knowledgable staff, quick delivery

I’ve been a loyal customer of Certini for over 10 years. They are my absolute go-to for Specialized kit—I currently own five Specialized bikes, four of which were bought directly through them. Their stock is great, the team is very knowledgeable, and their physical stores are fantastic.

My latest order was no different in terms of fulfillment: the item was well-packaged and dispatched promptly (opted for delivery, though collecting from Bristol was an option).

However, I’ve docked a star due to a recent customer service interaction regarding a Cycle2Work (C2W) purchase. The bike was advertised at one price, but listed higher when purchased through the C2W scheme. Understanding how scheme fees work, I politely enquired via email whether any small discount or accessory might be possible for a long-standing customer buying yet another bike.

The reply I received was curt, abrupt, and essentially amounted to "you're already getting enough discount on C2W." It felt dismissing, as if asking the question was an insult.

It left a bit of a sour taste in my mouth. Given my long-term loyalty and the fact that C2W scheme guidelines generally expect retail pricing parity, a little courtesy or a polite explanation would have gone a long way. I’ll still use Certini for their great stock and product knowledge, but the customer service tone on this occasion was disappointing.

I was able to order the spare part easily off the website. Arrived 8n the post earlier than expected.

Helpful and friendly, great to deal with.

A very good price for a great product
Delivery was reasonably good

As a newly established bicycle repair shop, I don't have the luxury of having the money to go to the big distributors or store a lot of stock. I came across Certini Bicycle Co on the Internet with really good prices and a promise of prompt delivery. I wasn't disappointed orderrd late Thursday night and the parts came Saturday morning. I hope as my business grows ill get to know the folks at Certini Bicycle Co better and order lots more from them. Keep up the good work it's fabulous from a customer point of view. 100% recommendation from me.

Nice company, easy to order and quick delivery. Huge range of products

Highly Recommended. Easy to use app and fast delivery

Quick delivery , good communication throughout

Ordered new saddle online and delivered within 2 days. Brilliant service and wide range of stock

Item which i required, delivered in 2 days. Fantastic.

2 orders recently and whether it’s £1000 wheelset or a £5 spacer , ordering , payment and delivery is smooth and easy

Prompt delivery good communication great price

Very helpful and prompt service. Would not hesitate in recommending your company .

Good price. Prompt dispatch and delivered day after promised by courier Wouldn’t hesitate to use again

I bought a specialized Romin evo mirror saddle. I emailed a few questions, all were answered very promptly and professionally, most importantly the advice was correct and I now am riding the most comfortable saddle I’ve ever ridden.
The saddle was sent very promptly and well packaged. Great service and very highly recommended

Fast and efficient service, with dispatch and delivery well ahead of estimated times. Excellent!