Very happy and satisfied with my purchases and service! Ordered 4 chains from Cernucci and the quality is outstanding. Had a slight issue with one chain and be assured that this got resolved i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just had a really positive experience with this company. Firstly the clothes are all absolute quality and the style is immaculate. Secondly the customer service goes above and beyond, Ryan helped me s... See more
Company replied
After seeing the women’s tracksuits on socials, I ordered one and I’m so glad I did. The quality and fit are absolutely amazing. True to size and a beautiful material. I immediately ordered an... See more
Company replied
⭐⭐⭐⭐⭐ I’ve been wearing Cernucci for a while now and the quality is honestly next level. The shine, the details, the weight — everything feels premium. Everywhere I go people ask me if I’m f... See more
Company replied
Company details
Written by the company
The leading jewellery and streetwear brand for the next generation. Worn by Phil Foden, Jorja Smith, A Boogie & more.
Contact info
United Kingdom
- support@cernucci.com
- www.cernucci.com
4.0
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bethany helped me to get a new delivery…
Bethany helped me to get a new delivery because i recieved a low quality cross chain. It only took a few days and the new item is already dispatched.
23 June 2026
Unprompted review
Reply from Cernucci
Thank you Julia for this kind 5* review. We are sorry to hear you received a faulty item but we are so pleased to hear Bethany helped you with your replacement and the item has been dispatched for you 🤩❤️
Bethany was great
Amazing! Great products and great customer service. Bethany in customer service was especially helpful throughout and made my experience really easy, so, thank you! Love all items ordered all such good quality too.
22 June 2026
Unprompted review
Reply from Cernucci
Thank you so much for taking the time to leave us this 5* review, we are thrilled to hear our Bethany was especially helpful throughout your experience with us and you appreciate the quality of our pieces🤩 we love to hear this!
Cheap tacky jewellery
Jewellery looks great on the surface but once you wear it too much it will eventually leave the skin green and the colour will fade away.
When asked what they can do about this problem, because it was out of warranty they just shoved it off, wouldn’t purchase again.
19 June 2026
Unprompted review
Reply from Cernucci
Hello,
we are sorry to hear your item has become faulty, this is definitely not the quality we strive for.
We have a 12 month Cernucci guarantee which covers all defects. We unfortunately cannot locate any emails under the name 'ANON' but we would love to look into this for you. Please feel free to reach out to support@cernucci.com so this can be located.
Kind regards
Bethany provided me with a solution for…
Bethany provided me with a solution for my issue straight away 10/10 service by her
19 June 2026
Unprompted review
Reply from Cernucci
Thank you Adam for taking the time to drop us this 5* feedback, we are pleased to hear Bethany provided you with a 10/10 service during your time with us 🙏 appreciate you bro
The clothes I got were great but the…
The clothes I got were great but the service for a first time user was terrible, I made a small error and asked for a one off and they didn’t even try to accommodate nor did they even reply to my last email and now they’ve lost a future customer.
12 June 2026
Unprompted review
Reply from Cernucci
Hello Harry S,
we are so sorry to hear this. This is definitely not how we aim to accommodate our customers.
We have located your emails and can see your query was still open and an advisor was looking into this for you.
I have sped up this process for you and they have sent over a resolution for you now.
We hope this helps!
Kind regards
Reply from Cernucci
Thank you Adrianna for leaving us this 5* review, we are happy to hear that although your items were slightly too big for you, your order was shipped quickly and you have left us this 5* feedback nonetheless ❤️ we really appreciate this!
Outstanding Customer Service from Bethany
I had a great experience with Cernucci's customer support. I accidentally entered the wrong email address when placing my order and was worried I wouldn't receive my order confirmation or tracking information.
Bethany was incredibly helpful, friendly, and quick to resolve the issue. She updated my details and made sure everything was sorted without any hassle. Excellent customer service and communication throughout the process. Highly recommended!
18 June 2026
Unprompted review
Reply from Cernucci
Thank you Noa for taking the time to leave us this 5* review, we are so pleased to hear that Bethany was helpful, quick and friendly whilst updating your details without any hassle 🙏 this is what we love the hear!
The response was very quick and direct
The response was very quick and direct. The problem was resolved in a day and the service was amazing!
18 June 2026
Unprompted review
Reply from Cernucci
Thank you Makiyah for taking the time to leave us this 5* feedback, we are pleased to hear customer services responses were quick and your query was resolved the same day 🤩🙏
Great customer service
Great customer service! Swift and professional response to my missing order! Thank you Ryan and Cernucci!
16 June 2026
Unprompted review
Reply from Cernucci
Thank you Lucy for taking the time to leave us this 5* review, we are happy to hear Ryan was swift and professional during your time with us ❤️🤞🏼 we are happy if you're happy!
Amazing service
Amazing service, Francesca came back to me so quickly in regards to an issue with an item and resolved the problem
17 June 2026
Unprompted review
Reply from Cernucci
Thank you Alisha for this 5* feedback, we are so pleased to hear our Francesca resolved your query quickly for you❤️ we love to hear this!
Very nice looking and good quality
Very nice looking and good quality. Delivery was fast and simple.
Very happy with my jewlery :)
16 June 2026
Unprompted review
Reply from Cernucci
Thank you for taking the time to leave us this 5* review, we are so pleased to hear you appreciate the quality of our pieces and delivery went smoothly for you 🙏 big love bro
Ryan was very helpful and sorted my…
Ryan was very helpful and sorted my query within a short time frame. Thank you.
16 June 2026
Unprompted review
Reply from Cernucci
Thank you Alexandra for this 5* review, we are so pleased to hear Ryan resolved your query for you quickly ❤️ we love this!
Best chlotes ever
16 June 2026
Unprompted review
Reply from Cernucci
Thank you Eduardo for leaving us this 5* review, we are happy to hear you love our quality pieces 🙏 appreciate this bro
Really helpful and cooperative support
Really helpful and cooperative support, emailed with Beth and she was very kind and helped me sort my problem without fuss.
23 May 2026
Unprompted review
Reply from Cernucci
Thank you Ethan for this 5* feedback, we are pleased to hear our Beth was kind and resolved your query without any fuss 🙏 big love bro
amazing quality stuff
amazing quality stuff , top shipping times got myself a few pieces and cant complain at all.
quality is 10/10
15 June 2026
Unprompted review
Reply from Cernucci
Thank you RYDOG for taking the time to drop us this 5* review, we are happy to hear our quality did not disappoint and your order arrived on time 🔥🙏 appreciate this bro
Outfits slay everytime
Outfits slay everytime, quality is always amazing
15 June 2026
Unprompted review
Reply from Cernucci
Thank you Erin for this 5* review, we are so pleased to hear you appreciate our quality pieces as much as we do ❤️ we love to hear this!
Have had a good experience previously…
Have had a good experience previously but unfortunately haven’t this time around. Placed my return at the end of May and am still waiting for a refund more than two weeks later. I emailed to chase and was told up to 10 working days but that’s tomorrow and still haven’t heard anything. Disappointing how slow the returns service is.
6 June 2026
Unprompted review
Reply from Cernucci
Hello Rebecca Jackson,
we are sorry to hear you have not yet received your refund for your return. This is certainly not the standard we aim to achieve here.
I can see you returned an item but this did not reach our warehouse which is why your order was not automatically refunded. Rest assured we understand this is not the fault of the customer and an advisor has refunded this for you today.
We apologise for any inconvenience this delay may have caused and thank you for your patience during this.
Kind regards
Amazing customer service
Amazing customer service. Friendly and efficient, issue resolved really quickly. It’s refreshing to receive such brilliant customer service so thank you!
Many thanks Lucy
20 April 2026
Unprompted review
Reply from Cernucci
Thank you Lucy for taking the time to leave us this 5* review, we are happy to hear customer service was refreshing and they resolved your query quickly ❤️ we love to hear this positive feedback!
My daughter had a necklace for Xmas the…
My daughter had a necklace for Xmas the stone came out and she’s having a new one delivered
Thank you so much
12 June 2026
Unprompted review
Reply from Cernucci
Thank you Darren for dropping us this 5* review, we are so pleased to hear our team replaced this item for you and it was delivered to you smoothly 🙏 we appreciate this!
Reply from Cernucci
Hey Diane! Thanks for the 5 star review. We're happy to hear you were happy with the service we provided 💕
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