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CEL Solicitors Reviews 

11,543
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and understanding, making them feel at ease. People consistently highlight excellent customer service, noting the patience and empathy shown by representatives. The overall service is described as efficient and reassuring, with many appreciating clear explanations and quick action on their claims. However, some customers also noted issues with communication. A few mentioned that case handlers were sometimes unresponsive to calls and emails. There were also instances where documents were not passed on, requiring customers to resubmit information, and some felt a lack of follow-up on their cases.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, professionalism, and... See more

Claim

Users describe positive interactions with claim processes, often highlighting the helpfulness and... See more

Customer communications

Reviewers mention positive feedback about initial contact, with many praising the helpfulness of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After contacting CEL in desperation as a Senior Citizen who had been swindled out of her life's savings I was assigned, as my case handler, a Mr CJ Sharkey, a paralegal. Mr Sharkey has very quickly b... See more

Company replied

Rated 5 out of 5 stars

Although I know nothing about the chance to recover my funds from those investing in Crypto.. 😳 I am hopeful with the excellent assistance from Hannah Lowe of CEL that at least my scammed funds coul... See more

Company replied

Rated 5 out of 5 stars

I contacted CEL solicitors in January to help claim so money. I must say that I was allocated Thomas Mellish. He has been absolutely brilliant, I have been able to contact him whenever I've had to, h... See more

Company replied

Rated 5 out of 5 stars

Initially I was really nervous to talk to someone but Matthew put me at ease and encouraged me to tell him exactly what happened to me. I felt like a huge weight had been lifted now that I’m getting h... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
Learn More

Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
Learn More

Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
Learn More

Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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4.8

All reviews

(11,543)

1,466 reviews in the last 12 months

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Rated 5 out of 5 stars

I didn't know what to expect,

I didn't know what to expect,, but i was put at ease talking to Faye ,,who took all necessary details & explained everything. She even helped me fill & sign an email. Brilliant service.

16 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Faye, we will be sure to share your kind words with her.

Rated 5 out of 5 stars

First contact

Initially I was really nervous to talk to someone but Matthew put me at ease and encouraged me to tell him exactly what happened to me. I felt like a huge weight had been lifted now that I’m getting help to try and recover my funds

16 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, made me feel welcome and at ease with the questions answered.

15 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

CJ Sharkey of CEL Solicitors very helpful and easy to talk to.…

I contacted CEL Solicitors because I needed their help in dealing with fraud/scam. They have been very helpful.
CJ Sharkey is the person I have been assigned to deal with my case and he has been very helpful and understanding in this immensely stressful experience

15 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback about CJ, we really appreciate it.

Rated 5 out of 5 stars

C J Sharkey has been my day to day…

C J Sharkey has been my day to day contact, very professional, courteous, explaining everything step by step in my Cryptofraud case. Would highly recommend him and his firm

14 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with CJ.

Rated 5 out of 5 stars

I contacted CEL solicitors in January…

I contacted CEL solicitors in January to help claim so money. I must say that I was allocated Thomas Mellish. He has been absolutely brilliant, I have been able to contact him whenever I've had to, he's been very sympathetic and very understanding.
Thank you for everything Thomas.

15 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Thomas, we will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

I spoke with the firm and from the…

I spoke with the firm and from the outset Callum Williams listened, empathised and understood everything and clearly outlined the next step. Very easy when it could have been more stressful

14 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Callum, we really appreciate it.

Rated 1 out of 5 stars

Case handler doesn't answer phone…

Case handler doesn't answer phone calls, never at her desk, doesn't seem interested.Doesn't acknowledge emails. Requests same evidence multiple times.
4 weeks now , no progress whatsoever.
Not impressed

14 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your review, we appreciate your feedback and we are currently reviewing your file. We will be in touch with soon with a response.

Rated 4 out of 5 stars

First contact and callum williams was…

First contact and callum williams was lovely l, down to earth and very empathic. Let's hope the rest of the process is the same. Thank you Callum (1 or 2 l's) 😆

13 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your feedback about Callum, we really appreciate it.

Rated 5 out of 5 stars

Beverley was very helpful and very…

Beverley was very helpful and very professional.
She asked all the right questions which we were able to answer.
We are very satisfied with the service we received. Also the kindness shown .
Thank you so much

13 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Beverly, we really appreciate it.

Rated 5 out of 5 stars

I have just been speaking to a…

I have just been speaking to a gentleman called Callum Williams. He was very helpful and understanding. He explained the procedure regarding the different stages of my case and went through all of the legal implications.
I have used CEL SOLICITORS before and I would recommend them to anyone facing any kind of legal issue. Their fees are lower than any other solicitors.

13 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it. We will be sure to share your kind words with Callum.

Rated 5 out of 5 stars

Was very satisfied regarding the…claim I put forward.

Was very satisfied regarding the service and the person handling the file. Hannah Lowe. I would highly recommend her for any future claim.

9 July 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your brilliant feedback about Hannah, we will be sure to share your kinds words with her and the wider team.

Rated 5 out of 5 stars

Spoke to a lovely gentleman Paul…

Spoke to a lovely gentleman Paul Carson. He talked me through what I needed to do. Was so sympathetic and explained the process. I would recommend them if anyone is in a similar position.

13 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul, we really appreciate it.

Rated 5 out of 5 stars

My claim for my investment.

The agent called John was very understanding and clear about the questions. I was very please with the sevice. I hope my case goes well and smooth.

10 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback.

Rated 5 out of 5 stars

Cel is very helpful

Cel is very helpful, I don’t accept to get my money back, but I do received my money back, I only provide the informations and they do the rest. I hardly need to do anything. I hope they can help more people like me in the future.

7 July 2026
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind words! We're delighted to hear that we was able to help and make the process as easy as possible for you. We truly appreciate your trust and support, and we're committed to helping many more people in the future. Wishing you all the best!

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