Cellmark DNA, Drug and Alcohol Testing Reviews 21

We always use the company and would say its been great dealing with ROMANA. AN AMAZING PERSON AT CELLMARK AND A MAGNET TO WORK WITH AND A PLEASURE

Despite being an existing customer- and a local authority - the company refused to release the time sensitive results until the invoice was cleared .....

As usual Cellmark is the best for DNA, Drug and Alcohol Testing.

Fast and efficient

Awful experience,it takes weeks to arrange a test and charges you on top for gp or private sample takers appointments.
I cancelled my order and it’s been 3 weeks they still haven’t refund me.

prof company, friendly and polite.

Very friendly people
Quick response

Efficient, helpful and good quality report. Would recommend.

Quotes were given within an hour of me calling which was great. There was good communication from Martin when the sampling agency had difficulty arranging the sample collection.

Yvonne Bethune who collected the samples was very proactive in arranging appointments and efficient.

Had them conduct a dna that was basically forced upon me to be granted my divorce by my ex’s solicitor. Not Cellmarks fault that part but it got dragged out for 6 months between Cellmark, myself and the solicitors. Cellmark took forever to get through each stage. I asked for the results to be posted to me, luckily my postman knows me and delivered it to me even with the wrong house number on. Important documentation nearly lost and a divorce that took longer than should’ve because of Cellmark.

Edit: I’m sorry but that’s not true, the case started in September 2020 and was completed in March 2021.

Quick, professional and simple to instruct.

I paid the best part of £1000 for drug and alcohol testing, at the outset I was quoted results within 5 working days. It’s coming up for a month and still no results.

I have phoned and emailed repeatedly and been told a whole range of excuses from paperwork issues, sample quality not good enough, needs retesting to make sure, etc etc.

The date for getting my results is continually pushed back and back with no communication from Cellmark without having to chase them. I am out of pocket as I’ve had to reschedule court dates due to Cellmark being unable to deliver the service they claim to provide.

I wish I had read the reviews before ordering my tests with them, I should have went to Alpha Biolabs as they seem to have much better reviews.

Shocking service, disappointing in every way.

Don't waste your money. This company is a joke, their staff are bare face liars specially the manager supervisor who is condescending. Then another leaves you weeks chasing things and then tells you, you have more time its fine to then find out you have 4 days and then when you contact them you're repeatedly having the phone put down on you, staff are rude refusing to help and telling me to go to csa. When it's not csa who made the mistakes or have rubbish staff members it's cell mark. I've asked many times for this to be escalated and they just keep refusing so now I have to escalate it myself which isn't a problem. Good luck to them explaining to the judge everything they did wrong:) good luck cause youre going to need it.

They state they tried to help and they did not they discriminated lied and still lying now. They refuse to accept the fact their staff made mistakes by failing to inform me of everything when I asked questions they refused to listen to calls back they refused to accept any responsibility it's nothing to do with csa that your staff are incompetent. See you in court