The DNA test was inconclusive two times. Northgene then asked if a bone marrow transplant had taken place - something we had completely forgotten about as it had been so many years. After disclosing t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I already had a good idea of what my results would be, but NorthGene still impressed me. Everything was handled with care, super efficiently, and their communication was great throughout. Prices are r... See more
Company replied
We used Northgene to conduct a paternity and avuncular DNA test. Everything was conducted with the upmost professionalism and integrity. Any questions I had whether in respect of the tests or the re... See more
Company replied
I commissioned NorthGene to do a DNA test. The process from sample collection to results delivery was just Great. There was an issue with one of the samples and they were quick to inform us and highli... See more
Company replied
Company details
Written by the company
NorthGene™ provides fast, accurate, and confidential DNA and Sexual Health testing. With 30 years of expertise, Ministry of Justice approval and ISO 17025 accreditation, we deliver reliable results for personal peace of mind and legal requirements. Whether you need a discreet at-home kit or a Ministry of Justice-approved report, our experts provide clarity when it matters most.
DNA Testing You Can Be Sure Of
Written by the company
Contact info
Deeside Industrial Park, CH5 2UA, Deeside, United Kingdom
- 0191 233 1414
- northgene@biofortuna.com
- northgene.co.uk
Next-Day Results Available
4.7
Excellent
139 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful with the issue I was…
Helpful with the issue I was experiencing. Results back with a quick turn around despite poor service from Royal Mail
24 April 2026
Reply from NorthGene™
Hi James,
Thank you for the kind review! We’re really glad we could help and get your results to you quickly despite the postal delays - we'll pass on your feedback to the team.
Kind regards,
Business Manager - NorthGene™
The process was easy and the results…
The process was easy and the results came back quickly. Thank you
14 April 2026
Reply from NorthGene™
Hello,
Thanks for the great review! We’re glad everything was smooth and speedy for you.
Kind regards,
Business Manager - NorthGene™
Great service and communication
Great service and communication . Discreet reliable and efficient from start to finish. Thank you for the peace of mind. J
10 April 2026
Reply from NorthGene™
Hi J,
Thanks so much for the 5-star review! Glad we could make the whole process easy for you, we will pass on your feedback to our team.
Kind regards,
Business Manager - NorthGene™
The whole service was super quick and…
The whole service was super quick and efficient and the test results emailed to me on the same day the samples were received and tested!
15 April 2026
Reply from NorthGene™
Hi Dave,
Thank you so much for the lovely review! We’re really glad to hear you had a quick and efficient experience with us.
Kind regards,
Business Manager - NorthGene™
Great communication and simple
Quick an easy to use, communication between them and myself was great. The sample itself was easy to sort, simple clear instructions !!
20 April 2026
Unprompted review
Reply from NorthGene™
Hi Benjamin,
Thanks so much for the lovely feedback! We’re pleased to hear everything was clear and easy to use.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Ian,
Thanks so much for your 5-star review! We're glad you had a smooth experience with us.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Gerard,
Thank you for your kind review! We’re glad you’re happy with the service.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Edouard,
Thanks so much for your review! We’re pleased to deliver fast and reliable testing.
Kind regards,
Business Manager - NorthGene™
Good overall service
Good overall service....Only issue I have is that they claim to get your package a few days after it actually arrives, so not really a 24 hour turnaround.
26 March 2026
Reply from NorthGene™
Hey Gary,
Thank you for your feedback. For context, all samples are booked into the laboratory upon receipt and sent for processing immediately. The dates of sample receipt, testing and reporting are also included on our reports. Please can you email northgene@biofortuna.com to discuss further, as what you have stated does not align with our procedures.
Kind regards,
Business Manager - NorthGene™
We test monthly and have found…
We test monthly and have found Northgene are always accommodating and very efficient.
If only Royal Mail could be counted on for the same quality the whole experience would be flawless.
27 March 2026
Reply from NorthGene™
Hi Jeremy,
Thanks so much for your lovely feedback and for testing with us regularly - it really means a lot! We’re glad to hear our team has been helpful and efficient and will pass this on to them.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hello,
Thank you for the 5-star review! We’re glad you found it efficient 😊
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hello,
Thanks so much for your kind words! We’re really glad you found the process efficient and easy.
Kind regards,
Business Manager - NorthGene™
They are very fast to do the test and keeps you in the loop
Very good fast and keeps you in loop about the process.
1 April 2026
Reply from NorthGene™
Hi Richard,
Thanks for the great review! We’re glad you appreciated the speed and updates throughout.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Paula,
Thank you for the lovely feedback! We’re glad you were happy with the service and turnaround time.
Kind regards,
Business Manager - NorthGene™
Easy fast result highly recommend 5*
30 March 2026
Reply from NorthGene™
Hi Jordo,
Thank you for the fantastic review! We really appreciate your recommendation.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Alex,
Thank you so much for your kind words! We're really glad to hear you had a great experience with our team and will pass this feedback onto them.
Kind regards,
Business Manager - NorthGene™
Overall great experience using this…
Overall great experience using this company easy to do quick results
9 March 2026
Reply from NorthGene™
Hi Paris,
Thank you so much for the 5-star review! We’re really glad you found the process easy.
Kind regards,
Business Manager - NorthGene™
Fantastic kept me informed all way…
Fantastic kept me informed all way through the process and fast rests thankyou so much
16 March 2026
Reply from NorthGene™
Hi Angela,
Thank you for the kind review - we're so pleased that we were able to help. We will pass your feedback on to our team.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Ian,
Thank you for the 5-star review! We will pass your feedback on to our team.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Roxy,
Thank you for your kind review! We're really pleased to hear that you recommend our services, and will pass on your feedback to our team.
Kind regards,
Business Manager - NorthGene™
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