I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... See more
Company replied
Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with... See more
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The ceiling tiles I ordered arrived with one pack damaged in transit. I emailed them and had a quick response resulting in the replacement pack being dispatched and delivered next day. Very pleased... See more
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Company details
Written by the company
We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
Written by the company
- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: we’ll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
Contact info
Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , United Kingdom
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ceiling Tiles UK
Hi Michelle,
Thank you so much for your excellent5⭐ review!
We’re really pleased to hear you were happy with both the service and the fast delivery of your AMF Topiq Alpha ceiling tiles. 🚚💨
It’s also great to know everything went smoothly from order to delivery. We really appreciate you taking the time to leave feedback and hope we can help again on your next project! 🩷
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Derek,
Thank you so much for your excellent 5* review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you were happy with the service when ordering your galvanised stud. 😄
Thank you for chosing Ceiling Tiles UK, and we hope to help you again in the future! 🔮
Best wishes,
Lisa & the CTUK Team
Purchasing and delivery time are great…
Purchasing and delivery time are great but tiles ended up all damaged on one corner possibly delivery driver
30 January 2026
Reply from Ceiling Tiles UK
Update:
Hi Richard,
Sadly I have been unable to reach you by phone so have emailed you a credit note confirming refund of the delivery cost of your order plus a further £25 as a good will gesture in the hope that we have turned your 3 star experience into a 5 star one!
We hope to work with you again in the future.
Lisa & the CTUK Team
*******
Hi Richard 👋
Thank you for taking the time to leave us a review. We’re really pleased to hear that you were happy with the purchasing process and delivery times.
We’re genuinely sorry to learn that some of the tiles arrived damaged on one corner.😔 Unfortunately, we weren’t made aware of this, so we didn’t have the opportunity to put things right for you.
I’ve tried to contact you by phone and email as we’d be more than happy to arrange replacements or discuss a refund for the affected items. Please do get in touch with us directly at your convenience so we can resolve this for you as quickly as possible 📞✉️
We look forward to hearing from you and hope to turn this experience around.
Best wishes,
Lisa & the CTUK Team
Very helpful
I have edited my review after awarding Ceiling tiles UK a single star because the product had not arrived when I received the Trust Pilot link asking me to review. Lisa rang me the next day to explain the product was not due for delivery yet. (so why ask for a review) This process is automated regardless of order status. ( be a good idea to send it out on proof of delivery.)
However, Lisa was extremely helpful and emailed me with an updated delivery date, and the goods arrived as requested. Lisa phoned in advance of the delivery to make sure I was around to receive the goods. I can't fault the service I received. Thank you Lisa
8 February 2026
Reply from Ceiling Tiles UK
Hi Ross
Thank you for taking the time to speak with me this morning and for sharing your feedback. I wanted to follow up on our conversation and confirm the details discussed below.
We’re sorry for the frustration caused around receiving a review invitation before your order had arrived - we completely understand your concern.
As discussed, your order has remained within the stated lead time shown at point of order and on your confirmation. That said, we acknowledge that we should have been more proactive in keeping you updated due to the longer lead time, and we appreciate you raising this with us. As a goodwill gesture, we’ve arranged a refund of your delivery charge.
We have been able to expedite your delivery, with arrival scheduled for Wednesday, and we’ll keep a close eye on this to ensure everything goes smoothly.
Thank you again for the opportunity to put this right.
Best wishes,
Lisa & the CTUK Team 💙
Rebranded Product Help
I really appreciate that they have a system on their website that tells you what the rebrand of an old product is. Entered the details of something we purchased in 2022, and the site suggested what that product is called now. Amazing.
27 January 2026
Reply from Ceiling Tiles UK
Hi Rebecca,
Thank you so much for your brilliant 5⭐ review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you found our online tools helpful 🙌 It’s great to know it made identifying your tiles quick and easy and gave you confidence that you were choosing the right product. 💪🏼
Thanks again for taking the time to share your experience. We look forward to working with you again in the future! 😊
Best wishes,
Lisa & the CTUK Team 🩷
Reply from Ceiling Tiles UK
Hi Olly,
Thanks very much for your excellent 5* revivew! ⭐⭐⭐⭐⭐
Its great to know that your Eleveate Easycare wipeable ceiling tiles were just what you needed and that you are happy with them! ☺️👍🏼
We really appreciate you taking the time to share your feedback and if we can help with anything else in the future, please dont hesiate to get in touch. 🫱🏽🫲🏼🍗
Best wishes,
Lisa & the CTUK Team
From the first phone call the service…
From the first phone call the service was excellent , great product knowledge and communication from Emma, ordering was easy along with payment , delivery on time and even had a follow up call from Chantelle to ensure everything ok.
Can not fault the service and customer appreciation 10/10
3 February 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Ian,
Thank you so much for your amazing 10/10 review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you had such a positive experience from start to finish and that ordering your Knauf Armstrong Orcal metal ceiling tiles was straightforward, and it’s great to hear everything ran smoothly with payment and delivery too 🚚💨
I will pass on your lovely words to Emma and Chantal to will be really pleased that you had a great expreience. 💁🏼♀️💁🏻♀️
Thank you again for choosing Ceiling Tiles UK and for taking the time to share your feedback – it really does mean a lot to the whole team.
We hope to welcome you back in the future. ✨
Best wishes,
Lisa & the CTUK Team 💙
Fantastic ceiling tiles service fantastic customer…
Fantastic service fantastic customer service especially from Marie will be doing business again
2 February 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Matthew,
Thanks for your fabulous 5 star review! ⭐⭐⭐⭐⭐
We’re absolutely delighted to hear that you received such great service, and I’ll be sure to pass your lovely feedback on to Marie 💁🏻♀️. She will be thrilled to know her customer care made such a positive impression! 😊
Providing fantastic service is something we really pride ourselves on, so it’s wonderful to hear that this came across. 🙌🏻
Thank you again for choosing Ceiling Tiles UK 👷🏾and for your kind words. We look forward to welcoming you backl again in the future!
Best wishes,
Lisa & the CTUK Team
A Very good company to deal
A Very good company to deal, had an issue with the courier where it was sent to the wrong depot, so was delayed.
I was contacted quickly about this and they even refunded the delivery charge for the inconvenience.
Excellent Customer service, will continue to use more as and when the situation requires.
26 January 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi there,
Thank you for taking the time to leave us such a fantastic review! ⭐⭐⭐⭐⭐
While we’re sorry to hear about the courier issue 🚚 and the delay caused with your order of prismatic diffusers, we’re really pleased we were able to resolve this quickly and keep you informed throughout.
Lorraine 💁🏼♀️ will be delighted to hear your kind feedback, as she was happy to help get everything sorted and ensure the delivery charge was refunded for the inconvenience. 💰
Providing excellent customer service is something we take great pride in, so it’s wonderful to hear this reflected in your experience. 🙌🏼
Thank you again for chosing Ceiling Tiles UK and we look forward to working again with you in the future! 🔮
Best wishes,
Lisa & the CTUK Team
Top marks for delivery service.
In industrial maintenance we don't get to place many orders with Ceiling tiles UK. Having said that, when we do you guys knock it out the park every time.
19 January 2026
Reply from Ceiling Tiles UK
Hi Andrew,
Thank you so much for your brilliant 5⭐ review! ⭐⭐⭐⭐⭐
We’re really pleased to hear that our delivery service hit the mark and that each time you order from us, the experience has been spot on. 🚚💨
It’s great to know the Zentia Fission ND Boards arrived as expected, and we really appreciate you choosing Ceiling Tiles UK whenever you need us.👷🏼♀️
Many thanks for your continued support and we look forward to welcoming you back again soon! 🙌🏼
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi John,
Thank you for taking the time to leave us an excellent 5 star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you were happy with the prompt and efficient delivery, 🚚💨 as well as the quality and value of your order. Providing reliable service and high-quality products is something we take great pride in, so your feedback means a lot to us. 🙌🏼
Thanks again for choosing Ceiling Tiles UK - we really appreciate your support! 🩵
Best wishes,
Lisa & the CTUK Team
Great promt service and followed up…
Great promt service and followed up when the courier had delivered everything!
15 January 2026
Reply from Ceiling Tiles UK
Hi Luke,
Thank you for your lovely 5 star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you found our service prompt and appreciated the follow-up after delivery. Keeping our customers informed and supported is very important to us, so it’s great to know that came across. 📦✨
Many thanks again - we very much appreciate you taking the time to leave us feedback! 💙
All the best,
Lisa & the CTUK Team
Great service and product
Easy to order on line
Emails for every stage of delivery
Delivered exactly when they said they would
And the product we had was fantastic
19 January 2026
Reply from Ceiling Tiles UK
Hi Christopher,
Thank you for your fantastic 5* review! ⭐⭐⭐⭐⭐
It's great to hear that you found the ordering process easy 💻 and that you felt well informed throughout. We pride ourselves on our communication, so its lovely to know that stood out to you. 📧
We are also delighted to hear that the Elevate EasyCare tiles were exactly what you were looking for - they are a great choice and always look fantastic once installed! 👌🏼
Thanks again and we look forward to welcoming you back in the future.
Best wishes,
Lisa & the CTUK Team
delivered on time good quality
13 January 2026
Reply from Ceiling Tiles UK
Hi Neil,
Thank you for taking the time to leave your feedback! ⭐⭐⭐⭐⭐
We’re really pleased to hear your order was delivered on time 🚚💨and that you’re happy with the quality of your Acoustic Polypad Ceiling Insulation. 😁
Thank you for your continued custom, we hope to work with you again soon!
All the best,
LIsa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Paul,
Thank you for taking the time to leave us your excellent feedback! ⭐⭐⭐⭐⭐
We’re really pleased to hear that you found our communication around your delivery clear and helpful. 🚚💨
We pride ourselves on our customer service and communication, ☎️ so knowing you felt well informed throughout really means a lot to us. 🙌🏼
Thanks again for choosing Ceiling Tiles UK - we hope to work with you agian in the future. 💙
All the best,
Lisa & the CTUK Team
Quality product
Quality product, speedy delivery and excellent customer services. Keep up the good work.
16 January 2026
Reply from Ceiling Tiles UK
Hi Lorna,
Thank you so much for your lovely 5 star feedback! ⭐⭐⭐⭐⭐
We’re really pleased to hear you’re happy with the quality of our products and the service you received. 💻Your kind words mean a lot to the team and are really appreciated ✨
Thanks again for taking the time to leave a review — it truly makes our day! 🫶🏼
Best wishes,
Lisa & the CTUK Team
Very good service with a follow up call…
Very good service with a follow up call to make sure everything was ok
12 January 2026
Reply from Ceiling Tiles UK
Hi Simon,
Thank you so much for your excellent feedback and 5 star review! ⭐⭐⭐⭐⭐
We are really pleased to hear you were happy with the service and that your specified delivery date was met as planned. 🚚💨
We hope your Zentia Fission ceiling tiles are perfect for your project! 👷♂️
thank you again for choosing Ceiling Tiles UK. We hope to welcome you back in the future! 🩵
All the best,
Lisa & the CTUK Team
What a great company to deal with
What a great company to deal with. So nice to speak to a human being who really wants to help. From design to supply the whole process is very professional. Should the delivery company fail them the response to sort out the problem is amazing. I feel as though I have gone back in time when the customer was paramount to the business. Thanks Lorraine
9 January 2026
Reply from Ceiling Tiles UK
Hi Ron,
Thank you so much for your amazing 5⭐ review! ⭐⭐⭐⭐⭐
It’s genuinely lovely to hear how positive your experience was from design through to supply, and especially that speaking to a real person made the difference. We pride ourselves on our customer service and believe that great customer service should never go out of style! 😊
We’re delighted to hear that our team was able to provide reassurance and support throughout, helping to make the whole experience seamless. Your kind words truly mean a lot to us. 🙌
I’ll be sure to pass your feedback on to Lorraine – she’ll be thrilled to know her support made such an impact. 🙋♀️
Thank you again for taking the time to share your feedback & we hope to work with you again in the future.🤞
Kind regards,
Lisa & the CTUK Team
Amazing service
Amazing service! Very helpful and even helped me saved money on my project!
Keep up the great work!!
12 January 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Justin,
Thank you so much for your fantastic 5* feedback! ⭐⭐⭐⭐⭐
We really do have a great team 🙋♀️ who work incredibly hard, so its lovely to hear that you found them helpful and that they were able to save money on your project.
Your kind words mean a lot to us and we truly appreciate you taking the time to leave a review. 🩵
Thanks again for chosing Ceiling Tiles UK and we look forward to welcoming you back in the future! 💫
Best wishes,
Lisa & the CTUK Team
Great Company
Friendly, knowledgable staff.
Straightforward ordering process and fantastic level of products available.
Accurate plans provided for extra information.
Used this company many times and would recommend to anyone considering this type of product and service.
9 January 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Tony,
Thank you so much for your fantastic review! ⭐⭐⭐⭐⭐
We’re really pleased to hear that you found our team friendly 🙋♀️ and knowledgeable, and that the ordering process for your Elevate Easycare ceiling kit was straightforward. It’s great to know the plans provided were helpful too - we know how important clear, accurate information is when planning a project. 👷🏽
We truly appreciate your continued custom and your recommendation. 🙌
Thanks again for choosing Ceiling Tiles UK, - we look forward to working with you again on future projects 🔧
All the best,
Lisa & the CTUK Team
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