I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... See more
Company replied
Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with... See more
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The ceiling tiles I ordered arrived with one pack damaged in transit. I emailed them and had a quick response resulting in the replacement pack being dispatched and delivered next day. Very pleased... See more
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Company details
Written by the company
We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
Written by the company
- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: we’ll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
Contact info
Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , United Kingdom
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Ceiling Tiles UK
Hi Darren,
Thank you for taking the time to leave us a 5-star review! ⭐️⭐️⭐️⭐️⭐️
It’s great to know that everything went smoothly with your ceiling kit order and that our team could provide the level of service we aim for. 💁🏻♀️ We always strive to make the process as easy and efficient as possible, so your feedback means a lot to us 👍
If there’s anything else we can help with in the future, please don’t hesitate to get in touch. ☎️
Thanks again,
Lisa & the CTUK Team
Tiles and company are fine but delivery…
Tiles and company are fine but delivery company let them down just dumping our tiles on another companys materials in loading bay only found them because the other companys lads asked if they was ours as they only ordered plasterboards
12 March 2026
Reply from Ceiling Tiles UK
Hi Michael,
Thank you for taking the time to leave a brilliant review! ⭐⭐⭐⭐
We’re really pleased to hear that you were happy with both the tiles and the service you received from our team. 💁🏻♀️ We’re sorry again for the confusion with the delivery - as we rely on third-party carriers, when something doesn’t go quite to plan it’s just as frustrating for us as it is for you.
As discussed at the time of delivery, we raised this with the carrier straight away and requested that the driver call or return to site to confirm where the goods had been left. In the meantime, we’re glad you were able to locate them and that everything was okay 👍
Your feedback is really appreciated, and we hope that despite the driver leaving the goods without your knowledge, we were able to provide a five-star experience in how we resolved this for you.
Thank you again and we hope to work with you again in the future.
Best wishes,
Lisa & the CTUK Team
From day one of making an inquiry
From day one of making an inquiry I have found the staff at Ceiling Tiles UK very helpful, extremely friendly, and professional for what was a small order for a commercial company of their size. What also pleased me, and is something that companies can fall down on, is how they perform when something does not go as planned which was the situation in my case by being supplied the incorrect tiles, caused by confusion at the quotation stage. The response I had was excellent by being fully apologetic and professional in doing everything to correct the situation. The Tiles were promptly swapped and the project was finished on time - Well done everyone at Ceiling Tiles UK.
I would certainly recommend them in the future and use them again should I need their services.
12 March 2026
Unprompted review
Reply from Ceiling Tiles UK
Thank you so much for taking the time to leave such a thoughtful review. ⭐⭐⭐⭐⭐
We’re really pleased to hear that you found our team helpful, friendly, and professional from the very start! 👨🏻💻 regardless of the order size, we always aim to provide the same level of service to every customer. 💪🏻
We’re also grateful for your understanding regarding the mix-up, and we’re glad we were able to put things right quickly and get your project back on track. It’s especially important to us that we respond well when things don’t go to plan, so your feedback means a lot 💛
Thanks again for your recommendation — we really appreciate your support and look forward to helping you again in the future! 🫱🏽🫲🏼
All the best,
Lisa & the CTUK Team
Metal stud walls
Very easy to order materials and to speak to regarding delivery, metal studding did the job perfectly.
12 March 2026
Reply from Ceiling Tiles UK
Hi Jim,
Thank you for your fantastic 5 ⭐⭐⭐⭐⭐ review! 😊
We’re really pleased to hear that you found the ordering process easy and everything went smoothly with delivery. It’s also great to know the metal stud and track did the job perfectly 👍
I can see you spoke to Alex so I’ll be sure to pass your kind comments on to him tool - I know he’ll really appreciate it! 🤩
Thank you again for choosing Ceiling Tiles UK and we hope to work with you again in the future.
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi John, Thank you so much for your amazing ⭐⭐⭐⭐⭐review! 😊
We're really pleased to hear you were happy with the service I can see Sabina 💁🏻♀️ called you to check everything arrived safely following the delivery of your Zentia Fission ceiling tiles. 🚚💨
Your recommendation really means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything in the future, we'll be more than happy to help! 🔧
Best wishes,
Lisa & the CTUK Team
Really good stock of material and…
Really good stock of material and delivery was on time. It's my first choice for ceiling tiles for quality and service.
12 March 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi John,
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear that you found our stock selection strong 💪🏼 and that your delivery arrived on time. It means a lot to know we’re your first choice for ceiling tiles - we always aim to provide the best combination of quality products and reliable service. 💁🏻♀️
We truly appreciate your support and look forward to helping you again on your next project. 🔧
Thanks again for choosing Ceiling Tiles UK!
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hello John,
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We're really pleased to hear that your Elevate EasyCare tiles arrived well packaged and that you’re happy with the quality. We always aim to make sure orders arrive safely 📦 and meet our customers expectations, so it’s great to know we delivered on that. 🤩
We hope the tiles look fantastic in your space, and if you ever need anything else in the future, we’d be delighted to help.
Thanks again for choosing Ceiling Tiles UK. 🙌🏼
All the best,
Lisa & the CTUK Team
All good no problems at all
4 March 2026
Reply from Ceiling Tiles UK
Hi Tony,
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We're really pleased to hear everything went smoothly and that your Rockfon Arctic ceiling tiles arrived with no problems at all. It's great to know you had a good experience with us. 😇
We really appreciate you taking the time to leave feedback and hope to help you again in the future! 🙌🏻
All the best,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hello Nicola,
Thank you for your excellent 5 ⭐⭐⭐⭐⭐ review!
We're really pleased to hear that you found our service fast 💨and informative. 🤓 We always aim to keep our customers well updated and make the process as smooth as possible. 📋
We really value your feedback and look forward to working with you again soon. 🙋🏽♂️
Best wishes,
Lisa & the CTUK Team
amazing customer service and fast…
amazing customer service and fast delivery!!
25 February 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi AJ,
Thank you so much for your wonderful 5 starreview! ⭐⭐⭐⭐⭐
We’re really pleased to hear that you were happy with our customer service and fast delivery. 🚚💨 It’s great to know we could provide a smooth experience for you. 🙌🏻
We really appreciate you taking the time to share your feedback and hope to work with you again in the future! ✨
All the best,
Lisa & the CTUK Team
Very helpful customer service
Very helpful customer service when I rang with a query. Product matched expectations. Will use again.
6 March 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Rachael,
Thank you so much for your lovely 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased we could help when you called in for a quote and that everything went smoothly when placing your order. 💁🏻♀️ It’s great to hear the product matched your expectations too. 🙌🏻
We really appreciate your support 🩷 and look forward to helping you again in the future. 😊
We hope to welcome you back again in the future.
Best wishes,
Lisa & the CTUK Team
Spot on as usual!
Always had a good experience ordering from here, good prices, really good communication and quick delivery.
Pretty much everything you need!
Not much more to say really!
27 February 2026
Unprompted review
Reply from Ceiling Tiles UK
Good morning,
Thank you so much for your fantastic 5⭐⭐⭐⭐ review! 😊
It’s great to hear that you’ve consistently had a good experience ordering with us.🙌🏽 We’re really pleased that our prices, communication and delivery continue to hit the mark for you. 🎯
Your continued support means a lot to the whole team, and we’re always here whenever you need us again! 🙋🏻♀️
Best wishes,
Lisa & the CTUK Team
Really helpful when placing order and…
Really helpful when placing order and arrived on time.
5 March 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Mrs Wall,
Thank you so much for taking the time to leave us a 5⭐⭐⭐⭐⭐ review! 😊
We’re really pleased to hear that you found the ordering process helpful and that everything arrived on time. ⏰ Providing clear support and reliable delivery is exactly what we aim for, so it’s great to know we got it right for you. 💪🏽
We really appreciate your feedback and hope to welcome you back again in the future! 🔮
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Sean,
Thank you so much for your fantastic 5 ⭐⭐⭐⭐⭐ review!
We’re so pleased to hear you were happy with the products, communication and value for money - that’s exactly what we aim for every time! 😁
It really means a lot that you took the time to share your experience, and we truly appreciate your support. 🫶🏽
We look forward to working with you again soon. 🔧
All the best,
Lisa & the CTUK Team
The goods where delivered on time and…
The goods where delivered on time and well packet.
13 February 2026
Reply from Ceiling Tiles UK
Hi Mr Rodriguez,
Thank you very much for your lovely 4-star review! ⭐⭐⭐⭐
We’re so pleased to hear your tiles arrived well packaged and on time, and that you were happy with the service overall. That’s exactly what we aim for. 🙌🏽
We’re always striving to deliver a 5-star experience, so if there’s anything at all we could have done to make your experience even better, we’d genuinely love to hear your feedback. 👂🏽
Thank you again for choosing Ceiling Tiles UK - we hope to welcome you back again soon! 😊
All the best,
Lisa & the CTUK Team
Spot on
I've used Ceiling Tiles UK a couple of times over the years and find everything about them to be spot on. The website is easy to use and you can find what you need for any job. Payment, Quality of the products and delivery service are brilliant. I would definitely recommend. Ceiling Tiles UK to anyone.
6 February 2026
Reply from Ceiling Tiles UK
Hi Andrew,
Wow – thank you so much for your fantastic 5⭐⭐⭐⭐ review!
We really appreciate you coming back to use us again over the years -that loyalty means a lot to us 🙌
It’s great to hear that you find our website 💻easy to use and that everything from payment through to product quality and delivery has been spot on. That’s exactly the experience we aim to provide every time. 💪🏽
Thank you as well for recommending Ceiling Tiles UK – it truly means a lot to the whole team 😃
We look forward to helping you again on your next project!
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Tom,
We’re really pleased to hear you found the ordering process easy and that your Zentia Fission Board ceiling tiles arrived exactly when expected! 🚚💨
If you need anything else for your project, we’d be more than happy to help. 🔧
Thanks again for choosing Ceiling Tiles UK, we hope to welcome you back again in the future! 😊
All the best,
Lisa & the CTUK Team
Easy ordering process and quick delivery
Simple ordering process and was able to find what I needed easily.
Order arrived quickly.
12 February 2026
Reply from Ceiling Tiles UK
Hi Lorraine,
Thank you very much for your brilliant review. ⭐⭐⭐⭐
We’re really pleased to hear you found the ordering process straightforward and that your order arrived quickly 🚚💨and safely. As prismatic diffusers can be quite fragile in transit, it’s always great to know they reached you in perfect condition. 💪🏽
We truly appreciate you taking the time to share your experience, and we hope to welcome you back again in the future.
Best Wishes,
Lisa & the CTUK Team
Good communication and very helpful…
Good communication and very helpful delivery driver, Great service
12 February 2026
Reply from Ceiling Tiles UK
Hi Mick,
Thank you so much for your excellent 5⭐ review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you found our communication helpful and I am glad the driver was able to assist with the delivery of your Elevate Cosmic ceiling tiles!😃
We pride ourselves on our communication, so we appreciate you taking the time to give us feedback 👌🗣️
Thank you again for your kind words and we look forward to working with you again soon 🛠️
Best wishes,
Megan & the CTUK Team 🩷
Reply from Ceiling Tiles UK
HI Christopher,
Thank you for your excellent review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you were happy with the service and speedy delivery of your clear prismatic diffusers. 🚚💨
We really appreciate you taking the time to share your feedback — it means a lot to us. 🙌🏽
We hope to welcome you back again in the future!
Best wishes,
Lisa & the CTUK Team
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