Wilson Plumbing and Heating Ltd Reviews 

474
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite, helpful, and efficient during every single service visit. People deeply appreciate the prompt arrival times and the clean, tidy manner in which all the plumbing work is completed. Consumers also note that office communication is fantastic, providing helpful annual reminders and seamless coordination from start to finish. Many reviewers express complete satisfaction with their new boiler installations and regular maintenance services performed over the years. They are always happy to recommend these trustworthy professionals to anyone needing reliable plumbing and heating assistance.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and professional team... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So pleased we found Wilson Plumbing and Heating. From seeing a leaflet to checking the webiste, to Craig coming out to quote and alert us to some things that needed urgent attention, to Nick and Lewis... See more

Rated 5 out of 5 stars

Absolutely brilliant service . Lauren in the office is a super star so efficient and pleasant total pleasure to deal with. Paul the fitter arrived on time to the second , with paper boot covers con... See more

Rated 5 out of 5 stars

Wilson Plumbing installed our new boiler two years ago along with a Hive thermostat system. Paul came out to do its annual service. Cleaned the internal parts, checked its efficiency and checked the t... See more

Rated 5 out of 5 stars

Fantastic service, very fast response with Craig Wilson responding to our heating problem within hours of asking for assistance. Craig diagnosed our problem and gave us options to consider within a sh... See more


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Wilson Plumbing and Heating specialise in domestic and light commercial heating including: servicing, repairs, maintenance installations and landlords certifications. We have experienced, qualified, highly trained engineers working with natural gas, oil, LPG, under floor and warm air heating. Established for over 30 years, the Wilson Plumbing and Heating engineers are a team of highly trained, quality, reliable, experienced trustworthy professionals. We pride ourselves on immaculate housekeeping, excellent customer service, good communication and competitive pricing. Our team offers an extensive range of works including energy efficient oil, LPG and gas boiler replacements, central heating installation, system design, boiler and heating repairs, gas and oil boiler servicing, gas fire installation, service and repair, landlords gas certification, caravan and park home safety certification and system flushing /power flushing. New boiler installation guarantees of up to 12 years - gas boilers are hydrogen blend ready. Our business and engineers are Gas Safe and OFTEC registered.


Contact info

4.8

Excellent

TrustScore 5 out of 5

474 reviews

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4.8

All reviews

(474)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and Considerate

Arrived promptly, Were polite, professional and considering they ripped all my old heating system out and replaced with a new Combi boiler, you would never have known they had been. Very clean and tidy. Great Job, will definitely use again and will recommend. Great Job!

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very polite and fixed our problems to an excellent standard. Would definitely use again. Thankyou.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

We have used Wilson’s for the past…

We have used Wilson’s for the past seven years and never had reason to complain. They are efficient and do a good job. They have just installed new radiators and the installer has done an excellent job. We are extremely pleased with the completed work.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Faultless service from start to finish

Bought a house which had an old boiler that wouldn't come on. I called Wilson's out on recommendation from my dad and couldn't be happier, fantastic service from start to finish. Was given good advice and recommendations on fixing vs buying a new boiler. Decided to go for a new one, appointment was booked within a week, and was actually done a day early. Ross fitted the boiler in an afternoon and did a brilliant job. I would recommend Wilson Plumbing & Heating to anyone, and will be using them for the annual service or anything else I might need in the future.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service from this company A************

Fabulous service from this company. They replaced a broken boiler within a day for my 92 year old Mum who has dementia. I so much appreciated that they priorotised this job. Big thanks to Craig for his advice about the choices available offering us a cheaper option if we wished. Nick fitted the boiler in a morning, he was so kind and considerate with Mum. The house was left immaculate - absolutley fantastic job - THANKS!

31 January 2024
Unprompted review
Rated 5 out of 5 stars

New boiler installation

From start to finish Craig and the team did everything they could to get my heating up and running. Th fitting of my new boiler was starting a day early (yippee) so all done by midday on installation day. Ross was excellent and kept me up to speed throughout and the job site was left immaculate. Highly recommend thank you.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly and knowledgeable company…

Very friendly and knowledgeable company who went above and beyond to help get our boiler replaced fast. Credit to Ross & Lewis for a job well done with care and respect for the house. Craig went out of his way to help us and oversaw the most professional installation possible. There is no better local plumbing and heating company!

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Replacement

We have used Wilson Plumbing and heating for many years so had no hesitation in contacting them regarding replacing our 10 year old boiler, upgrading to a Hive heating control and replacement of a couple of radiators. The quote was actually less than we were expecting, which was a nice surprise, and they fitted us in very quickly for the install.

Our installer Ross was excellent and completed the job very quickly, he did hit a slight snag with some original piping but this was dealt with without fuss. He was very tidy and took away the old boiler and radiators.

Thank you Craig, Diane and Ross for making our boiler replacement a painless process.

The company is a real pleasure to deal with and they make you feel like a valued customer and I wouldn't hesitate in recommending them to anyone.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service

From making the first phone call to recieving a final bill and certificate, the service has been very good. Diane at the office and Paul the engineer who attended were helpful, professional, efficient and friendly. Costs were very reasonable. Highly recommended.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Paul the engineer

Paul the gas engineer was a spot on guy, very polite and a big oasis fan. First class service and very professional. Even had time for a coffee....sorry boss! :-)

19 October 2023
Unprompted review
Rated 5 out of 5 stars

From start to finish excellent service

Paul came to service the boiler, he was polite and his work area was kept clean and tidy. We have had Wilson Plumbing and Heating for several years now, last year they came out the same day when we had no hot water after returning from holiday. They replaced our old boiler in no time at all and they are very reasonably priced. Thanks to the whole team. Dianne Ellis.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. They came the same day when there was a fault with the boiler, found the fault and then negotiated with Worcester Bosch when they claimed it was not a fault under warranty. A big thank you to all of Craig Wilson’s team.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Boiler repair.

We had a problem with our Combi boiler. Called and gave details to the lady, very helpful and she organised a heating engineer, Paul to come out the next day. Problem diagnosed, removed worn parts explaining what was needed. New parts were fitted and tested the system same day. Totally professional from start to finish. Highly recommended.

11 September 2023
Unprompted review

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