Caterer Reviews 192

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Molly was fantastic and set up a teams call right away when we were having some IT issues, she was friendly, helpful and very personable.

Rated 5 out of 5 stars

Nat & Tatjana have delivered on everything we have asked for. Especially on bespoke data requests. They have gone out of their way to understand we are using the job board to its full potential, even... See more

Company replied

Rated 5 out of 5 stars

what a nice feeling to have a strong platform in your back! Catrere its my main source of elite applications, easy to use, popular and 100% hospitality oriented! thanks to Louise Hitra our account m... See more

Company replied

Rated 5 out of 5 stars

Jay has been amazing as our account manager at Caterer! As the Head of Talent at San Carlo, I’ve had a fantastic experience using the job board thanks to her. Jay always makes sure we get the mos... See more

Company replied

Company details

  1. Recruitment Service

Written by the company

Hospitality jobs throughout the UK and Ireland. Caterer.com is the UKs largest hospitality job board with thousands of job vacancies in hotels, restaurants, pubs and bars.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful with my issue posting a job

24 May 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Sue,

Thank you for taking the time to leave a review for the service received today from Helen.

Please reach out if you need anything further.

Kind regards.
Cathy

Rated 5 out of 5 stars

I just want to thank you

I just want to thank you - Samantha and Gareth for your continued support as we set up our recruitment platform on the Caterer.com
As ever your assistance has been timely and to the point. The process has been clear and relatively easy from the start, and we are grateful for your expertise and provision of data to help us be more efficient and targeted with our recruitment efforts.

We cant wait to see the results of the tweaks we are making and look forward to our journey together.

17 May 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Rebecca,

We really appreciate you taking the time to leave us a review for your experience with Samantha and Gareth.

If you need any further support please get in touch we're always happy to help.

Kind Regards,
Cathy

Rated 5 out of 5 stars

Junior and Katy are top tier!

Junior and Katy have been nothing but collaborative, supportive and rewarding since I joined the team and worked with them. They do what they say they will and always drive forward new ways of working and innovation.

18 May 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Sasha,

Thank you for taking the time to leave this review for Junior and Katy, What a team they are!

Please do get in touch if you need anything else.

Many thanks
Cathy

Rated 5 out of 5 stars

Working with Junior as our Account…

Working with Junior as our Account Manager within Caterer has been a fantastic experience to date- he runs fantastic incentives, provides detailed expertise and insight into industry trends, is continuously on hand to offer support, and goes above and beyond to ensure a personalised service.

18 May 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Rebecca,

Thank you for your review and feedback for your experience working with Junior, He truly is brilliant!

If you need anything at all please do get in touch.

Many thanks
Cathy.

Rated 5 out of 5 stars

Very helpful and timely

Very helpful and timely. thank you!

16 May 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Rebecca,

Thank you for leaving this review for the service received with Jasmin.

If you require anything further please do reach out to the team,

Kind regards,
Cathy

Rated 5 out of 5 stars

Great service and kindness

Great service and kindness.
Super fast problem solving!
Thank you

26 April 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Manuela,

Thank you so much for your review.
I'm so glad we could be of assistance.

If you need any further support please get in touch we're always happy to help.

Kind Regards,

Cathy

Rated 5 out of 5 stars

Efficient and very Friendly service…

Efficient and very Friendly service today from Pedro!
Thank you for all your help. You was super helpful :)

25 April 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Lesley,

Thank you for sharing your experience with Pedro and I am pleased we got to resolve your query for you.

If there is anything else we can help with, please let us know.

Kind regards,

Mohammad

Rated 5 out of 5 stars

Fantastic service

I was having some issues with my job advert imagery.
The customer service person I spoke with was brilliant. Super efficient and managed to fix the issue I was having. I belive it was Ellen?

10 star service

24 April 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Daniel,

Thank you for taking the time to leave this review for the service received.
Great to hear we were able to help with your job template.

please do get in touch if you require anything further.

Kind regards,
Cathy

Rated 1 out of 5 stars

Does not deliver promised results

Does not deliver expected results, Was told that someone from optimization would in touch and they weren't. Once spoken to customer service, Was told they were at fault but wouldn't offer a refund or other products, Simply a discount on my next ad. Poor offer all round, go elsewhere.

23 February 2023
Unprompted review
Caterer logo

Reply from Caterer

Good afternoon,

I'm so sorry to hear of your experience so far with caterer. This is not what we expect to deliver.

I would like to discuss this further, please do get in touch with our customer service team and we can review this.

Once again, apologies for any inconvenience.

Kind regards,
Cathy

Rated 1 out of 5 stars

Cookie concerns

Bombarded by emails within 2 days, but their questionable and potentially illegal website makes it difficult to unsubscribe from emails, if you go on their site using their unsubscribe link it leads you to a page that's say you need to agree to accept more cookies in order to do this. if the link worked, this would be verging on illegal, as they don't ask for consent to use non-necessary cookies when logging in and searching jobs etc, however, they do collect this information since they have a list at the bottom of jobs you've looked at already or ones that are similar to them. You would only need strictly necessary and functional cookies for unsubscribing, but they act with the consent to collect far more information from you. So either you have not consented to all cookies and they are illegally storing your information about past searches, or you have and they're only using this as a block to people unsubscribing. Not to mention this is very much creeping on the territory of unconsentful consent. The link to actually update your cookie preferences is broken too (in the cookie policy it just leads back to the link for the cookie policy), so you can't withdraw cookie consent which goes at least again UK policy, and though they have made it visibly clear how to withdraw consent from email subscriptions, they have most certainly not made it easy, if at all actually possible. If you have found a way to block their many emails, they may not necessarily have deleted your data or cookies, and they very much sell this data to third parties (any company for whom they advertise included) as detailed in their privacy policy. If you haven't, you can get out by singing into your account, clicking onto my account and change email preferences and subscriptions, and maybe the reason it took my so long to find it is that im inept.

Overall for a catering company, they seem reluctant to give back cookies.

23 March 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Alanna

We apologize for any inconvenience that you may have experienced while using our platform. At Caterer.com, we pride ourselves in providing top-notch customer service and we are saddened to hear that we fell short of your expectations.

We appreciate all feedback as it helps us to identify areas in which we can improve.

Should you encounter any issues in the future, please do not hesitate to contact our customer support team. We are always ready and willing to assist you with any queries or concerns that you may have.

Thank you for taking the time to review our platform and we hope that you will consider using Caterer.com again in the future.

Kind regards,
Cathy

Rated 1 out of 5 stars

Waste of time and energy and bombarded by irrelevant emails

They don't listen to your search requests and send endless emails with jobs far away. It says when you search 'we've extended your search' but no option for them not to do so. Have unsubscribed as it's so annoying and there is no-one to contact, no contact email and the live chat is never working.

7 December 2022
Unprompted review
Rated 1 out of 5 stars

I'd give this job site zero stars if I could

I'd give this job site zero stars if possible 22 emails a day for the same bloody jobs, I set my job notifications to jobs within 15 miles of my home yet somehow every other job they send is 100s of miles away. No reply from any of the places applied to and then when contacting the individual employers there is no record of my application being received. Absolutely diabolical jobsite purely there to collact people's personal information. AVOID AT ALL COSTS

7 October 2022
Unprompted review
Rated 1 out of 5 stars

This is the worst job site ever

This is the worst job site ever. i have never ever heard anyone getting hired by using caterer website never. This website is just publicity nothing else. Please don't waste time on this site. thanks

13 August 2022
Unprompted review
Rated 1 out of 5 stars

I applied for a job via totaljobs

I applied for a job via totaljobs and suddenly I was subscribed to caterer.com, without my consent. I tried to unsubscribe, this did not seem to work and had to contact them directly.

21 January 2022
Unprompted review
Rated 1 out of 5 stars

there was no option for 0/5

This is an extremely difficult website to use to apply for a job. The only option given in the application portfolio is to attach a CV. How employers are expected to vet applicants applying through this site is beyond me.

26 April 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look