Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
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Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has e... See more
Worst casino ever !!! Still waiting for my withdrawal after countless times sending all the correct documents they keep being rejected !! There is nothing wrong with my documents every other site I ha... See more
Company replied
Avoid at all costs! I never write reviews but feel compelled to write on for this absolute scam of a company. They Offer a welcome bonus but once a deposit is made, they withdraw the bonus offer s... See more
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Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Worst casino ever !!
Worst casino ever !!! Still waiting for my withdrawal after countless times sending all the correct documents they keep being rejected !! There is nothing wrong with my documents every other site I have used has accepted them . Im now in contact with the gambling commission to get my money back . Please listen to the negative reviews as this really is a terrible site
1 January 2026
Unprompted review
Reply from Casumo
Dear Luke,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
Has to be THE worst slots site out…
Has to be THE worst slots site out there. played £1 per spin and got onto bonus game 3 times max payout was £7.50. A diabolical site stay clear of this one its massively rigged to not pay out
3 January 2026
Unprompted review
Reply from Casumo
Dear Gezza,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict oversight from reputable gaming authorities. All games at Casumo are provided by independent, industry-leading suppliers and use certified Random Number Generator (RNG) technology to ensure completely fair and random outcomes.
We appreciate you taking the time to share your thoughts. If you would like us to review your gameplay or provide further details about a specific game round, our Support Team is available via Live Chat or email at hey@casumo.com and will be happy to assist.
Kind regards,
Nikka
Casumo
Terrible.
Terrible.. been on casumo for around 6 months. Depositing.. fine. But withdrawing is another story. Every withdrawal I have made over £300 is cancelled and verification is asked of me. Takes a few hours to verify and another day or so for the money to be paid out (not really a problem). This time, I’ve withdrew a good chunk of change (£520) asking for verification I’ve submitted the documents they want now reviewing. Been waiting well over a day for them to even review it. Live chat are rubbish and they all say different things and don’t know what they are talking about half the time. Let’s see what happens with this. Not hopeful.
15th Jan still waiting for documents to be reviewed.
30 December 2025
Unprompted review
Reply from Casumo
Dear Lucas,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
Hi guys absolutely horrible costumer…
Hi guys absolutely horrible costumer service, ive been waiting for my withdrawals 9 days nothing, fast payment
30 December 2025
Unprompted review
Reply from Casumo
Dear Tomas,
Thank you for sharing your feedback.
We’re sorry to hear about your recent experience with withdrawal times. While Casumo always aims to process withdrawals as quickly as possible, in some cases additional security checks or verification steps may be required. This can occasionally lead to slightly longer processing times than usual.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
Nikka
Casumo
Customer for many years with some wins…
Customer for many years with some wins and losses
Bought a bonus with wagering funds which it allowed me to do and then after completing the wagering when to withdraw my winnings.. a few hours later withdrawal cancelled as I should not of wagered above €5 as at time
As I said before customer for many years
Withdrawal cancelled
29 December 2025
Unprompted review
Please do read these reviews before…
UPDATE! Still not willing to payout or refund my deposits asking me to wait up to 8 weeks for the complaint procedure T&C stated copy off passport, proof off address I’ve sent both with bank statements but still not enough apparently I will be taking this a lot further weather that’s IBAS OMBUDSMAN OR small claims court I will be taking this further with whatever option I have to do!! AVOID AT ALL COSTS *** as off 12.01.26 am still awaiting my withdrawal or a refund definitely avoid making me wait 8 weeks just for a reply
Please do read these reviews before signing up I have won £1400 requested withdrawal on 23/12/25 and still awaiting now I’ve sent them every document possible my passport was verified was awaiting bank verification & address now they are asking for passport+ a picture any excuse to not payout they was ok accepting all my deposits only a issue once withdrawals are being made do not waste your time
29 December 2025
Unprompted review
5 days now Casumo have owned me money
5 days now Casumo have owned me money. Should’ve received a prize on the 23rd and then a second prize on the 26th, I’m now almost through tournament 3, and they just will not pay what’s owed. It says 24 hours to pay out each, meanwhile they continue to run tournaments collecting cash. Every single day I’ve been onto live chat for like 4 days straight now and I’m fed the same lies. Our teams need to check it. This will be paid today, we will e mail you. I have multiple screenshots of this and it’s going all over the internet today because people need to see the truth about how this company behaves
26 December 2025
Unprompted review
Ultra fast withdrawals
Ultra fast withdrawals
I have been using Casumo over the past few months after taking a break for a short while, when I reopened my account I had to use a new debit card and this delayed my withdrawal time for a couple of days but when i sent them a copy of my new card and explained why because my old card was compromised it was sorted out. I have had some good wins and the withdrawals were in my account within ten minutes. I’m surprised at the level of negativity in the reviews about this casino as my experience has always been a positive one. Of course people think they should always win when playing online casinos and I have often been frustrated by countless dead spins and non existent rewards for your money but this is how the system works. Casumo is no better or no worse than most other casinos but where they do excel in by opinion is the speed of the withdrawal
20 December 2025
Unprompted review
Reply from Casumo
Dear Derek,
Thank you for your message, and we're glad to hear that your withdrawal was successfully processed.
Please rest assured that Casumo is a fully licensed and regulated operator, and we are committed to providing a safe and secure environment for all our players.
Withdrawals may be, from time to time, delayed, as we may request additional verification documents in line with regulatory and security requirements as a standard procedure to make sure that all account activity is legitimate and that funds are withdrawn safely to the rightful owner.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Once an account is fully verified, and all is in proper order, withdrawals are processed as quickly as possible.
We appreciate your understanding and cooperation. If you have any questions or need further support, feel free to reach out via live chat or email us at hey@casumo.com
Kind regards,
Nikka
Casumo
Signed up easily and made my first…
Signed up easily and made my first deposit. However I was unable to access and slots or games as I had to upload my ID. Not a problem usually but I didn’t have any with me so I withdrew the money back out to use another day once I’d been verified. They wouldn’t let me withdraw until I’d upload ID. That wasn’t stated when I deposited though, happy to take my money without any issues but getting it back was another matter!
23 December 2025
Unprompted review
Reply from Casumo
Dear Katy Spaughton,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
worst sites ever
shittest site ever to exist playing £1 stake on a game called hercules get half a screen of zeus which equates to £150 this sites gives me £25 that is horrid i hope they all get sacked and banned from cheating all us off
22 December 2025
Unprompted review
Reply from Casumo
Dear anonymous,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict oversight from reputable gaming authorities. All games at Casumo are provided by independent, industry-leading suppliers and use certified Random Number Generator (RNG) technology to ensure completely fair and random outcomes.
We appreciate you taking the time to share your thoughts. If you would like us to review your gameplay or provide further details about a specific game round, our Support Team is available via Live Chat or email at hey@casumo.com and will be happy to assist.
Kind regards,
Nikka
Casumo
Absolute joke been over a month trying…
Absolute joke been over a month trying to receive withdraw verified documents many times and provided everything needed to resolve and keep going round in circles and asking me to reverify submitted sales documents over 5 times and nothing being sorted when I ask to be raised higher told to email them which I have done multiple times and not once had response or anyone reach out still being told same thing to submit documents again and once verified will be contacted but I never am I have to chase to be told yet again to provide document that was rejected 24 hrs before and made to wait 3 days for them to accept and then next day be told need to submit again
18 November 2025
Unprompted review
100% scam site
100% scam site. $4500 CAD in 3hours with $3~$7 bet. Nothing win, after all lost $4500 I asked them any chance to get cash bonus then they block my account. Just taken money and block. 100% scam site.
20 December 2025
Unprompted review
Refusing/Rejecting Withdrawal
Everything is fine once you try to withdraw your funds. They canceled my withdrawal many times and I have reached out numerous times. I re-verified my account again and they rejected my withdrawal again. Then they tell you to try to withdraw using a different method via bank account. Which I did twice and then again the canceled it.
Stay away guys!
17 December 2025
Unprompted review
I never go off others reviews as most…
I never go off others reviews as most of them are people who can’t understand you don’t win all the time that’s why it’s gambling. Played full week so far and one of the best experiences I’ve had good amount of bonuses and payouts and quick easy withdrawals. Yes lost some money but that’s normal. Range of slots is the best I’ve seen in uk sites so far
19 December 2025
Unprompted review
Reply from Casumo
Dear Chris Wolfendale,
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Additionally, to deliver the best of service and help to you, our dedicated staff is always there, be it via LiveChat or email at hey@casumo.com should you have any queries or are in need of any help.
Thank you again for your kind words.
We look forward to seeing you on your next adventure!
Kind regards,
Nikka
Casumo
Congratulations to the province of…
Congratulations to the province of Ontario for allowing another scam online casino!
Yes folks, this place is a complete scam.
Tested wagers from 0.20 to 20.00, wins are very minimal and bonuses inexistent. Varied times, wagers, and days, same results, you pay, you lose.
Game selection is good if you’re just playing for fun or have unlimited money to burn, but winning is very limited.
Save your money and time and go elsewhere, or write a letter to Doug Ford to shutdown these scams.
17 December 2025
Unprompted review
Great customer service.My 1st…
Great customer service.My 1st withdrawal take 2 days 5k bank transfer,then with apple pay i received in 5 minutes.👍🏼😉
5 December 2025
Unprompted review
Reply from Casumo
Dear Consumer,
Your message truly brightened our day—it’s fantastic that you’re loving the Casumoverse, and congrats on that recent win! Thank you for noticing and appreciating Casumo's dedication to creating a smooth and fun environment.
As a fully licensed and regulated casino, we pour significant resources into ensuring the platform is not just entertaining, but also rock-solid safe. Player security, quick payouts, and fair play are essential to us. While we strive to offer the best games and speed, prioritizing your peace of mind is at the very top of our list.
Should you need assistance, please feel free to reach out via live chat or drop us a line at hey@casumo.com. We are here to support you.
A heartfelt thank you for sharing your kind words. We can't wait to catch you on your next adventure!
Best of luck!
Nikka
Casumo
Thieves.
£250 deposited over 2 days with zero wins and zero withdrawals.
If by chance you do win on a bonus round, it's conveniently just not enough to withdraw any winnings.
Bet365 offer better RTP% than these robbers.
17 December 2025
Unprompted review
Technical error
During a round of free spins the game crashed with "unknown error" reloaded and did this every time.
Contacted customer support who tell you to clear cache, try different browser. Failing that wait 24-48 hours for it to auto complete and payout.
Well waited 48hrs and nothing free spins have disappeared and no payout.
Contact customer support who have no record of that free spins round on there system so nothing they can do.
I know I should have screenshot the problems but I presumed a professional company would have the records.
Been using casumo for around 6 months so this isn't a just signed up and lost revenge post
Account closed absolute joke of a company
12 December 2025
Unprompted review
Reply from Casumo
Dear Alan Townsend,
We want to reassure you that Casumo is a fully licensed and regulated online casino, and we take all game outcomes and player concerns very seriously. Every game on our site is provided by independent and certified third-party providers who use advanced Random Number Generator (RNG) systems to ensure fair and random results.
In your particular case, if you've experienced an issue with a game, though, we’d be more than happy to look into it for you, for the purposes of which, however, we will need the exact game round and more details as to the encountered issue. Please reach out to our 24/7 support team via live chat or email us at hey@casumo.com with the details, and we’ll investigate the matter thoroughly.
Your trust is important to us, and we're committed to maintaining a fair and transparent gaming environment.
Kind regards,
Nikka
Casumo
they offered me a free 50% of my…
they offered me a free 50% of my deposit as an incentive, i then deposited my money but find out that im not allowed to bet on any sports games until i use my free bonus money on the casino, WHAT, i deposited money to bet on sports, not to be forced to play casino games i dont understand and cant win on, now ive lost some of my money on something i didnt even want to play,
14 December 2025
Unprompted review
Reply from Casumo
Dear Andy,
Thank you for sharing your feedback.
We're genuinely sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo is a fully licensed and regulated online casino, committed to fair play, responsible gaming, and providing the best possible service to our players.
If you've encountered any issues with promotions, bonuses, or support, we’d really like the chance to make things right. You're welcome to reach out to us anytime via live chat or email at hey@casumo.com - our friendly support team is available 24/7 and always happy to help.
Thanks again for your feedback, and we hope to have the opportunity to turn your experience around.
Kind regards,
Nikka
Casumo
I spoke to Lara on live chat who not…
I spoke to Lara on live chat who not only helped me with my question but also had a good laugh
11 December 2025
Unprompted review
Reply from Casumo
Dear Joseph
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Additionally, to deliver the best of service and help to you, our dedicated staff is always there, be it via LiveChat or email at hey@casumo.com should you have any queries or are in need of any assistance.
Thank you again for your kind words.
We look forward to seeing you on your next adventure!
Kind regards,
Nikka
Casumo
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