Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
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Review summary
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Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has e... See more
Worst casino ever !!! Still waiting for my withdrawal after countless times sending all the correct documents they keep being rejected !! There is nothing wrong with my documents every other site I ha... See more
Company replied
Avoid at all costs! I never write reviews but feel compelled to write on for this absolute scam of a company. They Offer a welcome bonus but once a deposit is made, they withdraw the bonus offer s... See more
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Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Casumo
Dear Santosh Gole,
We’re glad to hear that you’re enjoying Casumo and that you’ve had a positive experience with us. We always do our best to ensure our players are happy — especially when celebrating a win!
At the same time, we place great importance on responsible gaming to aid players stay in control and keep their gaming experience fun and safe.
If you ever need additional support or have any questions, our team is always available via Live Chat or email at hey@casumo.com
Kind regards,
Nikka
Casumo
Easy to use, fast withdrawals & great live chat
I have to say I am surprised at so many bad reviews as my experience has been quite the opposite. One deposit made and won a large sum of money on their live casino, blackjack and roulette. Withdrawal was in my account the next day. I made sure I was fully verified beforehand. Live chat advisers are always helpful and the layout on the app is very good. Will be using more regularly. Cheers
22 January 2026
Unprompted review
Reply from Casumo
Dear Tom,
We are delighted to receive your feedback and learn of your satisfaction with the Casumoverse experience; congratulations on your recent success! We truly appreciate you recognizing Casumo’s commitment to providing a smooth and engaging gaming environment.
Operating as a fully licensed and regulated online casino means security is paramount. We continuously prioritize player security, fast payouts, and fair play by investing heavily to keep our platform robustly secure and safe. Your peace of mind while playing is our top commitment, complementing our goal of delivering the best games and optimal performance.
If you have any inquiries, please reach out directly via live chat or email us at hey@casumo.com. We're always on standby to support you.
Thank you once more for your kind words. We anticipate your return for your next gaming session!
We wish you the best of luck going forward!
Kind regards,
Nikka
Casumo
good selection of games shame they took…
good selection of games shame they took the williamhill approach and drastically lowered the RTP example when this game got released The Dog House - Muttley Crew the RTP was 94.47% now it's 91.98% all new games have lower RTP the most other sites so I would avoid them from now on look elsewhere.
22 January 2026
Unprompted review
Reply from Casumo
Dear DCLXVI DCLXVI,
Thank you for taking the time to share your feedback with us.
Casumo operates as a fully licensed and strictly regulated online casino, and we place strong emphasis on transparency, fairness, and player protection. Whatever a customer has bet on or the amount they have staked has no influence on the number the RNG arrives at.
The RNGs are accredited by independent testing companies, that complete a range of tests to ensure the RNG is completely random.
Casumo ensures all our slots and casino games are put through rigorous tests before releasing them for customers to access.
In addition, each of the software suppliers who provide Casumo with games will conduct their own extensive testing before any game is made available on our website.
The theoretical RTP (Return to Player) is available on all games within the ‘information’ or ‘help’ section of the game.
If you would like a review of your gameplay or require further clarification regarding a specific round or game outcome, our Support Team will be happy to assist you. You can reach us at any time via Live Chat or by email at hey@casumo.com.
Kind regards,
Nikka
Casumo
This site is very lacking and poor with…
This site is very lacking and poor with withdrawals...yet they take your money quick enough....
20 January 2026
Unprompted review
Reply from Casumo
Dear Michelle Martin,
Thank you for sharing your feedback.
We’re sorry to hear about your recent experience with withdrawal times. While Casumo always aims to process withdrawals as quickly as possible, in some cases additional security checks or verification steps may be required. This can occasionally lead to slightly longer processing times than usual.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
Nikka
Casumo
They love your deposits but hate you…
They love your deposits but hate you when you withdraw, even after verification was done successfully they still hold your money, never had this issue on MGM, Casumo is a scam
19 January 2026
Unprompted review
Reply from Casumo
Dear Adrian Nedelcu,
We were truly sorry to hear about your negative experience.
Please know that we deeply appreciate you taking the time to share your feedback. At Casumo, reviews like yours help us reinforce our commitment to safety and transparency, which is foundational to building a trusted gaming environment.
As a fully licensed and regulated online casino, maintaining the highest standards of integrity is always our top priority. We implement mandatory customer verification for security purposes; while we understand this process can be frustrating or feel intrusive, it is absolutely essential for protecting your account and meeting all of our legal and responsible gaming obligations.
We know that speed is paramount, especially when you're looking to access your winnings. We commit to reviewing all documents and processing withdrawal requests the moment they are fully verified and approved. The great news is that once your account status is confirmed, subsequent transactions move much faster and smoother. We are continuously optimizing our internal processes to deliver the fastest payouts possible while staying compliant.
We truly value your trust and look forward to continuing to offer you a secure and engaging platform.
If you would like us to review a specific withdrawal or check the current status of your withdrawal or verification, please reach out via email at hey@casumo.com or through our Live Chat so our team can personally assist you.
Kind regards,
Nikka
Casumo
Please go onto x and share what Casumo has done to you and how it has affected you 😓
Go onto x / twitter .. type in CASUMO CASINO and click Nigel its a few stories down and lets get there name out there and let everyone know how we are being treated….
Please go onto my twitter that i have had to make (never done social media) can ANYONE that Casumo has let down please share and put your story on that ! All we have left now is to call them out and keep going until they pay us what we are OWED !!!!
17 January 2026
Unprompted review
I've played age of gods 2 days a go,i…
I've played age of gods 2 days a go,i found out game was a bit odd,like gave me bonus permanently from £2 I went to £100 ive withdrew,but page froze,i withdrew before and in minutes was in my account this time wasn't,wait a day or so and ive spoke with Mike,he told me was unsuccessful the withdrawal,and the team is looking at it,another day gone and haven't seen the money and I dont think that I will actually wasnt my fault the game was playing funny and I win the money clean,apparently not for them!!
15 January 2026
Unprompted review
Reply from Casumo
Dear Hugo Fonseca,
Thank you for sharing your feedback.
We’re sorry to hear about your recent experience with withdrawal times. As a licensed and regulated operator, your security is our highest priority and we always aim to process withdrawals as quickly as possible.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
Nikka
Casumo
Got the hat feature on huff and puff
Got the hat feature on huff and puff, game froze half way through, went on live chat said they was aware of the issue. They spoke to the software provider he said the feature resulted in a zero payout, which I keep telling Casumo is impossible.
11 December 2025
Unprompted review
Reply from Casumo
Dear Kendrick Nicholson
Thank you for reaching out and for taking the time to share your feedback.
Please note that Casumo is a fully licensed and regulated online casino, and player wellbeing remains our top priority.
Regarding the issue you experienced while playing Huff N’ Puff, we can confirm that after thorough checks conducted together with the game provider, the game round was completed correctly. The outcome of the feature was verified, and the correct amount of winnings was credited to your balance accordingly. You were informed of this outcome from our side once the investigation was completed.
All games at Casumo are supplied by independent third-party providers and operate using certified Random Number Generator (RNG) technology, ensuring that all game outcomes are random and fair.
We appreciate your feedback and encourage any player with further concerns to contact our support team directly via live chat or by email at hey@casumo.com so we can review their situation in more detail.
Best regards,
Jeffrey
Casumo
Had some Trimble withdrawal money oh my…
Had some Trimble withdrawal money oh my god not helping me atall they weren’t I eventually got paid after making me add more money on 3 occasions saying they can’t withdraw to certain cards but then withdrawal partly to them cards very confusing thanks for my money but I could not get over how hard it was I won’t be back and it was a good casino till the withdrawal part
17 January 2026
Unprompted review
Reply from Casumo
Dear Jason Tobin,
Thank you for reaching out and sharing your feedback with us.
We truly regret that you had a recent issue with withdrawal times. As a fully licensed and regulated online casino, although Casumo strives to process every withdrawal as fast as we can, certain transactions occasionally require extra security checks or verification steps. We understand this can sometimes result in processing times being a little longer than you expect.
Please know that we are continuously optimizing our payment process to be fast and reliable while strictly adhering to the highest security standards for every transaction.
We also want to remind you that each customer's experience is unique.
If you would like us to look into a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can provide direct assistance.
Kind regards,
Nikka
Casumo
45 days and counting…..
45 days and counting…..
Still haven’t got my 9000£ that I won fairly from big bass. Every few days I contact and they tell me the ‘relevant team’ is looking at it. Longest wait for a payout I’ve ever heard about. Why would anyone want to play on this site if this is my experience and I’m sure others have faced the same issue. Get it sorted. This looks terrible on you guys and I will continue to make it public until it’s sorted
14 January 2026
Unprompted review
Really enjoying casumo’s app very easy…
Really enjoying casumo’s app very easy to navigate and loads very fast, withdrawals are approved within minutes and showing in my bank the next morning good bonuses are available.
13 January 2026
Unprompted review
Reply from Casumo
Dear M Lll
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Thank you again for your kind words. We look forward to seeing you on your next adventure!
Kind regards,
Nikka
Casumo
Great brand
Great brand , 100% positive experience . I use to toped up about 50£ all together luckily won 1000 in one sesion , witdthaw it and have cash on account in 10min no problems att all ..
13 January 2026
Unprompted review
Reply from Casumo
Dear Tomaszek zab,
Thanks for your message, and congratulations on your win. We're glad to hear you had a positive first experience!
We can confirm that Casumo is a fully licensed and regulated casino, and player security, fast payouts, and fair play are all top priorities for us. If your account is verified and your withdrawal is pending, you're already on the right track. Most withdrawals are processed as quickly as possible, depending on the payment method used.
If you have any questions during the process, feel free to reach out via live chat or email us at hey@casumo.com
We're here to help.
Best of luck going forward!
Kind regards,
Nikka
Casumo
I'm pretty sure this site cheats and is…
I'm pretty sure this site cheats and is rigged it's complete bs
It can't be that bad
Try somewhere else
Don't play here you will not win or get playing time
10 January 2026
Unprompted review
Reply from Casumo
Dear George Francis,
Thank you for sharing your feedback.
Casumo operates as a fully licensed and strictly regulated online casino. All our games utilize certified Random Number Generator (RNG) technology, provided by independent, industry-leading suppliers, to guarantee fair and random outcomes.
If you require a review of your gameplay or further details on a specific round, our Support Team is available via Live Chat or email.
Regards,
Nikka
Casumo
Not recommended!!!!!!!!
Ufff, i don't know how to start with this review. In 3 days I deposited 1031£ and the return to the player was less than 10% . I sent an email to have a review of my plays and didn't get any answer from them, very disrespectful....I tried to speak true live chat but not any clear answer and some kind of punishment they applied to my account because today I deposited another 150£ and the return was something like 2,40£ .... I'm very sorry that I didn't check te reviews from trust pilot before I started playing with casumo. Anyway I wish everyone to have nice experience on gambling , this need to be for fun purpose and avoid this site because it's possible to create a gambling issue for anyone. Stay safe and gambling responsible
12 January 2026
Unprompted review
Reply from Casumo
Dear Petroescu Radu Florin,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict oversight from reputable gaming authorities. All games at Casumo are provided by independent, industry-leading suppliers and use certified Random Number Generator (RNG) technology to ensure completely fair and random outcomes.
We appreciate you taking the time to share your thoughts. If you would like us to review your gameplay or provide further details about a specific game round, our Support Team is available via Live Chat or email at hey@casumo.com and will be happy to assist.
Kind regards,
Nikka
Casumo
Update to my previous 1 star review
*Update to my previous 1 star review 3 months ago*
They have since updated their withdrawal processing and I've received multiple withdrawals within the hour or two over multiple days.
Fairplay to Casuno!
9 January 2026
Unprompted review
Reply from Casumo
Dear Goldie,
Thank you for your message, and congratulations on your win! We’re happy to hear that your experience with us has been a positive one.
We can confirm that Casumo is a fully licensed and regulated casino, where player security, fair play, and efficient payouts are key priorities. Once an account is verified, withdrawal processing goes smoothly and everything is progressing as expected. Withdrawals are generally processed as quickly as possible, depending on the payment method selected.
Should you have any questions at any stage, please feel free to contact us via live chat or email us at hey@casumo.com. We’re always happy to assist.
Best of luck going forward!
Kind regards,
Nikka
Casumo
Reply from Casumo
Dear David Cooper,
Thank you for your feedback.
We appreciate your sharing your view.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players. We also place great importance on responsible gaming. Our Play Okay tools are available to help players stay in control and ensure a fun and safe gaming experience.
Additionally, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com.
Thank you again for your feedback.
Sincerely,
Nikka
Casumo
Withdrawal
Everything is perfect but the withdrawal has taking awhile
7 January 2026
Unprompted review
Reply from Casumo
Dear Daulton Frier-Galandie,
Thank you for bringing your withdrawal delay to our attention. We understand the importance of timely payouts and sincerely apologize for this inconvenience.
As a licensed and regulated operator, your security is our highest priority. Any temporary hold on a withdrawal indicates a routine, mandatory transaction review being conducted by our Team. This measure is essential to ensure the integrity of your account and the security of your funds before release.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
We appreciate your understanding as we maintain these necessary security standards.
Kind regards,
Nikka
Casumo
This company has stolen £25 off me
This company has stolen £25 off me, I placed an Acca bet for £25 and when I went to check on it no net had been placed and it said I used the £25 on 1 spin at the casino which I never even entered.. PLEASE AVOID thee is no customer service and no where to log a complaint
5 January 2026
Unprompted review
This casino is a absolute joke I’m…
This casino is a absolute joke I’m disgusted the way I have been treated I placed a £500 bet on blackjack before cards was even dealt I get a pop up on my screen saying I need to fill out a form about safer gambling as I tried to get off the page too carry on my bet it wouldn’t allow me too. Then I went on live support numerous times absolutely useless I emailed a complaint in waited over a week for a response for them to say they went threw everything and it was all find no game play was disrupted even tho they said in the same email that they seen when I was playing my blackjack hands that the safer gambling form popped up it’s a joke didn’t even let me see my hands or the dealers hands how is this not disrupted I want my £500 refund. And I don’t want to wait over a week for a single reply!
28 December 2025
Unprompted review
Worst casino ever !!
Worst casino ever !!! Still waiting for my withdrawal after countless times sending all the correct documents they keep being rejected !! There is nothing wrong with my documents every other site I have used has accepted them . Im now in contact with the gambling commission to get my money back . Please listen to the negative reviews as this really is a terrible site
1 January 2026
Unprompted review
Reply from Casumo
Dear Luke,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
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