The product is just beautiful - lovely leather and seems very well made. The delivery team that got a very large corner sofa into the room, unpacked, assembled, then moved it around til it was perfec... See more
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The team was on time, courteous, did not damage any other furniture, even wore shoe covers (I dont wear shoes in the house), and made sure to remove all the boxes and packing materials. Although th... See more
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Had such a lovely experience with Bbhavanisha regarding an order! 😊 She was really friendly, helpful and patient. It’s always nice when you get someone who genuinely wants to help and doesn’t make... See more
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After waiting patiently until it arrived in Australia, the bedside tables finally arrived home. They are exactly what I was hoping for, built solidly and look lovely in their space in our bedroom. T... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- hello.us@castlery.com
- www.castlery.com
4.6
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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It was overall a great experience
It was overall a great experience, from visiting the Store in Soho, getting my couch delivered, the quick responses and the resolving issues with the customer service team.
Can't wait to get my next piece with them
13 September 2026
Unprompted review
Reply from Castlery
Hello Adila,
Thank you for the lovely review! 😊 We’re so glad your Castlery experience felt smooth from the Soho store visit through delivery and customer support. It’s wonderful to hear everything came together well, and we’d be happy to welcome you back for your next piece!
Appreciate the quality of the furniture…
Appreciate the quality of the furniture covers we’ve purchased.
12 September 2026
Unprompted review
Reply from Castlery
Hi Michael,
Thank you so much for sharing! We’re delighted to hear you’re happy with the quality of your furniture covers. It means a lot to know they’re adding lasting value to your Castlery pieces!
They run scam ads on Google saying 50%…
They run scam ads on Google saying 50% off. They deny these accounts are tied to them and we should take our issue up with Google. Scam
12 September 2026
Unprompted review
Reply from Castlery
Hi Matt,
Thanks for flagging this. Just to clear things up, our current Spring Sale is running through our official Castlery product page, which is the only place we sell our products🌸
If you’ve spotted a Google ad claiming to be Castlery with a 50% off offer, we’d genuinely like to investigate it rather than leave you chasing Google. Please send the details or a screenshot to help.au@castlery.com, and we’ll launch an investigation from our side.
We appreciate you helping us keep an eye out for anything that doesn’t look quite right! 💛
White glove service delivered as described.
Received regular updates regarding date and time of delivery. Driver called 30 minutes before arrival. Furniture assembled and placed professionally. All packaging removed. White glove service was delivered as described.
10 September 2026
Unprompted review
Reply from Castlery
Now that’s what we call a white-glove welcome! 🤍 From the 30-minute heads-up to the professional assembly and the magical disappearance of all that packaging… ✨
So glad everything arrived exactly as promised. Thanks for letting us take care of the heavy lifting and enjoy the new furniture, Charles! 😉
The delivery was confirmed and scheduled, yet the product never arrived as promised
I purchased a Miyo Storage Bed (King Size) from Castlery for nearly $1,700, expecting the premium experience and customer service that the company advertises. Unfortunately, my experience has been extremely disappointing.
The delivery was confirmed and scheduled, yet the product never arrived as promised. What made the situation even more frustrating was the lack of accountability and proactive communication. Instead of receiving clear updates and support from Castlery, I found myself being redirected to the transportation company to figure out what was happening.
As a customer, I purchased the product from Castlery, not from the delivery carrier. I expected Castlery to take ownership of the issue, provide accurate information, and help resolve the problem. Instead, I spent valuable time chasing updates and seeking answers on my own.
This was my first purchase with Castlery, and given the experience so far, it will very likely be my last. For a company positioning itself as a premium furniture brand, both the delivery execution and customer service fell far short of expectations.
The bed may ultimately be a great product, but when you spend this amount of money, the overall customer experience matters just as much as the furniture itself. Unfortunately, Castlery has failed to deliver on that promise.
11 September 2026
Unprompted review
Reply from Castlery
Hello Otavia G.,
Thank you for sharing your feedback. We’re sorry for the frustration caused by the delayed delivery and, in particular, the lack of clear and proactive communication you experienced along the way. We understand that you expected Castlery to take ownership and keep you informed throughout the process.
We’re glad our team was able to step in, confirm a revised delivery date, arrange an additional complimentary service, and assist with having the delivery rearranged. We appreciate your patience and the opportunity to work towards a better experience.
Senna was absolutely wonderful to deal…
Senna was absolutely wonderful to deal with — so helpful, friendly and professional throughout the whole process. She made everything so easy and was a pleasure to communicate with. Couldn’t recommend Senna and Castlery enough! 🧡
11 September 2026
Unprompted review
Reply from Castlery
Someone give Senna a raise! 👀🧡 We love hearing that she made your Castlery experience smooth, easy and genuinely enjoyable. Thanks for the wonderful shoutout, you’ve officially made our day! ✨
Excellent service
Excellent service! Quick, professional, helpful communication - Balvinder was great!!
10 September 2026
Unprompted review
Reply from Castlery
Hi Katie,
Thank you so much for the lovely feedback! We’re so glad to hear Balvinder was quick, helpful, and professional throughout your experience. We’ll be sure to share your kind words with him!
Nurin was excellent with helping me…
Nurin was excellent with helping me clear up a miscommunication regarding my delivery time. She resolved the situation with professionalism, and Castlery has earned a repeat customer !!
10 September 2026
Unprompted review
Reply from Castlery
Hi Jonathan,
Thank you so much for sharing this! We’re delighted to hear Nurin was able to clear things up and turn a frustrating mix-up into a smooth experience. We’ll be sure to pass along your kind words to her. It means so much to have you as a repeat customer!
We absolutely love our Joshua dining…
We absolutely love our Joshua dining set! The table and chairs are beautifully designed and have really enhanced the look of our dining space. The quality is excellent, and everything feels sturdy and well-made.
At first, we felt that the table and chairs were a bit lower than we expected, but after using them for a while, we got completely used to the height and now find them very comfortable.
One of the chairs arrived damaged, which was disappointing, but the company handled the situation wonderfully. Their customer service team was responsive and quickly sent a replacement chair with no hassle.
Overall, we're very happy with this purchase. The set looks stunning, feels like great quality for the price, and the company's commitment to customer satisfaction gives us even more confidence in recommending it. Highly recommend! 🌟🌟🌟🌟🌟
10 September 2026
Unprompted review
Reply from Castlery
Hi Preyal,
Five stars and a happy dining room? We’ll happily pull up a chair for that 😉✨ So glad the Joshua set found its place in your home, and that the height went from “hmm…” to “we’re used to it!”
Thank you for trusting us to make things right with the replacement chair too. Enjoy many beautiful meals around the table! 😍
Best Furniture
I had the best experience with Castlery. The customer service was too tier. And the products were high quality. Truly the best. I worked with Loges!
Best
Mira
9 September 2026
Unprompted review
Reply from Castlery
Hi Mira Alifantis
Thank you for the wonderful feedback! 😊 We’re so happy to hear that Loges made your Castlery experience a memorable one, alongside the quality of our products.
We’ll be sure to share your kind words with Loges 💛
Terrific Customer Service Experience
We needed to make several changes to our order including the delivery date. The customer service representative (Lizsyabil) was extremely efficient and double-checked several times to ensure that the changes were as requested. Customer service while dealing with online purchases can be a minefield of misunderstanding and frustration, but not with Castlery! Highly recommended.
8 September 2026
Unprompted review
Reply from Castlery
Hi AI J,
Thank you so much for your lovely feedback! We’re delighted to hear Lizsyabil took such great care in handling your order changes and made sure everything was just right. It means so much to know he made what could have been a stressful process feel easy and reassuring. We’ll be sure to share your kind words with her!
I have received my Seb Sideboard…
I have received my Seb Sideboard perfectly and so fast! It’s beautiful, color and quality is awesome, thank you so much!
8 September 2026
Unprompted review
Reply from Castlery
We’re blushing a little over here🥹🤎 So happy to hear your Seb Sideboard arrived safe, sound, and speedy. And even happier that you’re loving the colour and quality!
Thank you for taking the time to share the love, OB.
Superb customer service
Superb customer service. Amirul helped me online with all my concerns in a timely manner and was very pleasant to talk to.
8 September 2026
Unprompted review
Reply from Castlery
This review just made our day! 🤍 Thank you for taking the time to share such kind words about Amirul. We’re so happy he could answer your questions, keep things timely, and make the conversation a pleasant one.
To everyone browsing the reviews before making a decision… yes, we’re smiling over here too. 😉
Balvinder was so helpful!
8 September 2026
Unprompted review
Reply from Castlery
Balvinder getting a little love in the reviews? We’ll take it! 🥰✨ Thank you so much for the kind words, Madison! We’re thrilled to hear Balvinder was able to make your experience a great one.
Fantastic furniture at great prices
Fantastic furniture at great prices. Clear communication and excellent customer service
8 September 2026
Unprompted review
Reply from Castlery
Now that’s what we like to hear! 😏 Great furniture, great prices, clear communication, and customer service that actually picks up the phone, what’s not to love? Thanks for showing us some love, Ruth! 🛋️✨
Nisha has been really helpful in…
Nisha has been really helpful in arranging for resolution over some minor defects in the lamp we received.
7 September 2026
Unprompted review
Reply from Castlery
Hello Lip Whee,
Thank you for the lovely feedback! We’re glad Nisha was able to assist with arranging a resolution for the minor concerns with your lamp and make the experience a positive one.
Reply from Castlery
Hi Eric,
Thanks so much for the lovely feedback! It’s wonderful to hear your delivery experience was seamless and everything arrived without a hitch. We’re so happy we could make this part of your Castlery journey a smooth one ✨
White glove service
The delivery was slightly delayed by an hour but still the assembly service was a peace of mind. All perfectly done and the rubbish taken care of. Thank you.
4 September 2026
Unprompted review
Reply from Castlery
An hour late, but zero assembly stress? We’ll take that trade-off! 😉✨ So glad our assembly team made the wait worthwhile and even better, left you with a beautifully put-together space and no rubbish to deal with 🛋️🧹
Thanks for having us, Carolmad!
Senna did a great job :)
6 September 2026
Unprompted review
Reply from Castlery
Hello Sarah,
Thank you for the lovely shoutout! 😊 We’re so glad Senna made your Castlery experience a great one. We appreciate the support!
Hanim was wonderful and quick to respond
Hanim was wonderful and quick to respond
6 September 2026
Unprompted review
Reply from Castlery
Hello Alexis,
Thank you for the lovely feedback! 😊 We’re glad Hanim made your Castlery experience a positive one with wonderful and prompt support.
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