Castlery Reviews 

Tarmizi and colleague were very helpful in providing me excellent customer service/updates on this order - my beautiful Vincent table arrived today and I love it!

I have purchased a whole bedroom set last year - the products are fantastic and the team there is very helpful! Thank You again!!

Fathiah is professional and patient to follow up with my request. The response was prompt and follow up actions were also fast.

Selvaa was very helpful. I had questions and trouble with castlery’s website, but I was helped in such a polite manner.

Delivery was great and their was no damage or issues with the item I delievered.

Product was amazing and delivery was professional. Thank you so much!

Good quality product at designs and sizes you can't get elsewhere.

Lost a star as communication over delivery date was bad but it was worth waiting for.

The quality of this furniture is hard to beat. It’s very stylish & beautifully made. Very sturdy. I had a problem with delivery (my fault) & Shangkari was very helpful to get the problem sorted (I used a wrong post code). Many thanks!

Received the L-shaped Leather bench and it’s beautiful. Delivery was well packed & communication was top notch for receiving. Minor shipping that flawed my item & their customer service was very responsive. It’s been a pleasure purchasing a quality item from them.

Senna was most helpful on Instagram - thank you xo

After waiting patiently until it arrived in Australia, the bedside tables finally arrived home. They are exactly what I was hoping for, built solidly and look lovely in their space in our bedroom. The experience with Castlery was seamless and they definitely kept you up to date with delivery. The delivery service was fantastic with the site showing you exactly where the truck was on the Road. All in all a great company. Will purchase from them again for sure.

The box was in great condition with a little dents or tears. The driver communicated with us where to put our items. They are very careful and considerate. Great experience overall.

Senna was quick to respond, extremely kind and personable. 10/10 experience !🤍

The crew was excellent, thank you!

Customer service was responsive when I had questions. Great experience

Wahidah was great in assisting me. Sadly the delivery of my items are delayed however I was informed proactively and had excellent customer service.

Hopefully no furthers delays!

I ordered a couch from Castlery in May 2026, along with an extra cover. In total, I spent close to $2,500, including white-glove delivery. When the delivery team finished putting the cover on my couch, they informed me that one of the pillowcases was missing.

I immediately contacted Castlery. After a few calls and emails, I was told that the missing pillowcase would need to be manufactured and would take 16–17 weeks to arrive. As ridiculous as that timeframe already was for an item, there was nothing else I could do. Their response to all of this was to refund me a pitiful $109 for the inconvenience.

Now Castlery is telling me that the pillowcase will not be delivered until November 14th. That is more than 23 weeks from when I was originally given the 16–17 week timeframe and nearly six months after I purchased the couch.

For a company selling furniture at this price point, this level of customer service and order fulfillment is completely unacceptable. It does not matter how nice the furniture is if the company cannot deliver what you paid for and then pushes back the date for fulfilling an incomplete order.

I will never purchase from Castlery again, and I absolutely cannot recommend this company to anyone. A purchase over $2000 should not turn into a six-month battle just to receive everything that was supposed to come with the original order.

This complaint started in May 2026, but I was told on June 5th via email it would be 16-17 weeks.

I also just learned via email, they waited until July 13th to submit my order for the missing pillow case. They said it was because they were waiting on my response, even though I responded right away. I was going back and forth with their rep Adam. The only thing I hesitated on was their pitiful refund of a $109.

All the emails are in my inbox.

Thurga was very helpful and knowledgeable...its refreshing to work with someone who is engaging, thoughtful and dedicated to helping. I'm a little disappointed with the site, though it has great info and easy to navigate, only one of the listed sectionals on sale/clearance was in stock, frustrating. Also, one area in fabrics options read a fabric I chose was washable but the care section below read the covers weren't even removable. Again, the website had more info and was easier to navigate than most. I really like the styles and options Casterly offers.

I purchased the extendable Seb dining table with four chairs and bench a few months ago. The items were shipped out via a third party courier relatively quickly, where you can schedule the delivery. Since it was a third party and not Castlery themselves, I don't fault Castlery at all but the courier service ended up coming hours and hours later after the delivery window which was very frustrating and a huge inconvenience. There were so many boxes for the furniture, and everything was pretty easy and straightfoward to assemble. They were well cushioned in the boxes ensuring nothing would be damaged during transit. However, there was a small piece that was broken off the table that was in a hidden spot, which I'm pretty sure was already broken prior to shipping. I contacted customer service and they offered the option of a partial refund versus returning/exchanging, and we ended up with the partial refund so we would not have to deal with the headache of having to dissamble/pack/return the table & wait for a replacement. The discount was very reasonable, and Castlery was extremely professional and diligent throughout the whole process. The furniture itself is very sturdy and beautiful, and does not feel cheap like other alternatives (namely Ikea). It's been a few months of using the table and chairs now, and I have absolutely no regrets about my purchase. They are definitely pieces that will last years and years.

It was overall a great experience, from visiting the Store in Soho, getting my couch delivered, the quick responses and the resolving issues with the customer service team.
Can't wait to get my next piece with them

Appreciate the quality of the furniture covers we’ve purchased.