Casio Reviews 

147
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, most reviewers were unhappy with their experience overall. Consumers frequently encounter frustrating website crashes during limited product drops and poorly managed online releases that leave loyal buyers empty-handed. People also struggle with unhelpful customer support teams that fail to properly resolve technical product flaws, such as inaccurate timekeeping or broken components. Some reviewers were happy with the customer service, praising outstanding work, free battery replacements, and smooth assistance. Others appreciated having older models successfully restored or experiencing long-lasting durability from previous purchases over several years of daily usage. Consumers also noted that some vintage or classic items continue to perform reliably without encountering major functional issues over time.

What people talk about most

Product

Users describe negative interactions with product quality, reporting that items break or malfunction quickly... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing frustration with durability issues such as... See more

Service

Clients share ambiguous opinions on service, reflecting a mix of extremely disappointing after-sales... See more

Website

Reviewers express deep frustration with website performance during product releases. Consumers report that... See more

Customer service

Customers had negative experiences with customer service, consistently reporting unhelpful support and poor... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Casio is an Iconic company when it comes to LCD digital products. Everyone I knew growing up in the 80s and 90s owned a Casio digital watch at some point, and Casio digital calculators were in many sc... See more

Rated 2 out of 5 stars

Watch strap broke only a month of usage. Non refundable or exchangable due to it being the strap. So upset as it was for my husband's birthday. I have tried to get it fixed by someone else too. Do n... See more

Rated 2 out of 5 stars

Bought Two Casio G-Shock Watches In December 2025. Watches Are Great, But Alarm Sounds Are Virtually Impossible To Hear Unless You Have The Watch Next To Your Ear. What's The Point Of Having Alarms Bu... See more

Rated 1 out of 5 stars

I love Casio products, especially Gshock watches but the after care is awful. Noone at Casio responds to email enquiries. I've got a watch I'd like replacement parts for so I wanted their advice but d... See more



Contact info

2.3

Poor

TrustScore 2.5 out of 5

147 reviews

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2.3

All reviews

(147)

32 reviews in the last 12 months

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Rated 4 out of 5 stars

Watches are great but had a problem…

Watches are great but had a problem with one of my expensive G-Shock watches with the battery stopping after 13 months. Instructions say should last for 2 years with medium use. I don't wear the watch often and when I do I don't have 3/4 of the features so I'm not pushing buttons to wear the battery life down. All I can assume is it was sitting in the warehouse for a while before I got it!
I had to pay for a replacement battery and it wasn't that expensive but it was the principal that it didn't last long at all. The timing wasn't so good either as I was due to fly out to USA in 8 days and when I called they advised it would take 7 days to fix/return. So I sent it by guaranted delivery and it took them 2 days to just book my watch in. They then said it would take 7 days from when they booked it in, then when they called back in 2 days they advised it was inspected and confirmed it needed a new battery so it had moved to another team and was told it would take 7 days from that time. But.....I did get my watch back the day before I flew out so it was great that I did get my watch back in time but they really need to improve customer relations as timescales quoted were way over the initial conversation with them. Also when I expressed frustration over the phone when advised "7 days" by more than one team none of the Casio representatives really cared.
Yes I am happy with the watch but their warranty customer services teams are not good. Hopefully I never have to send a watch there again.

9 September 2020
Unprompted review
Rated 5 out of 5 stars

My wife loves this watch (Casio Women's…

My wife loves this watch (Casio Women's LRW200H Watch). She has been looking for a simple watch to run, work, and do life with. She is very satisfied. The watch is small, lightweight, and comfortable. It is also easy to clean.

30 August 2020
Unprompted review
Rated 5 out of 5 stars

edifice watch support

edifice watch support - the watch lost its hands setting after 2.5 years but the UK casio support was awesome - they talked me through the reset procedure over the phone and waited until it was all working perfectly - great backup . V impressed - and totally LOVE the solar power watch

26 August 2020
Unprompted review
Rated 4 out of 5 stars

Casio MW5610RB limited editon

Purchased a MW5610RB limited editon.

This is the model with atomic time keeping and the solar charge. Really easy to set up. You can set the time manually or let the watch do it's thing. You do need to be near a window to get the initial signal for the atomic time keeping though, although this only takes a few minutes.

The negative display isn't as easy to read as a conventional display but looks much cooler! When using light on auto it only lights up for about 1.5 secs...Maybe there is a way to change this?

Also the delivery! Parcelforce didn't leave a tracking number, or text or call.... Ended up having to chase and collected watch a week later from the post office. To be fair the team at Casio were helpful

12 August 2020
Unprompted review
Rated 5 out of 5 stars

Super happy with my experience with…

Super happy with my experience with Casio Gshock, received an email telling me a watch was back in stock... made purchase got 10% off and it came the very next day! Very pleased with my purchase. Can’t speak any higher of Casio!

31 July 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Got my Casio MTP-1219 for 6 years and they're still working excellently! Btw, I've changed the battery only twice!

18 June 2020
Unprompted review
Rated 1 out of 5 stars

I bought a top of the line…

I bought a top of the line trekking/sport watch after a year it should have charge itself by the light but it didnt I send it to Casio workshop and it came with a new battery but again stopped working after a while because its solar cells didn't work and now after 2 years I haven't find any one that could help me . Now I have bought a Citizen and it works like a dream . Never buy a Casio if I were you.

26 December 2019
Unprompted review
Rated 2 out of 5 stars

Disappointed owner of a Protrek FS30

After reading all the hype about the Protrek FS30, I thought it would suit all my outdoor pursuits and be a great addition to my needs.
However, the good look, feel and quality of the watch is amazing, the tech inside is as expected, but the biggest and probably the most important thing that lets it down is the battery life when in full on outdoor mode.....
Each full charge was only lasting a day, and is not what I expected from a £450 timepiece, no good for the capabilities of what the watch was claimed to do, even worse, when the charged battery goes down, you are left with nothing more than a 1980s Casio digital screen with no light up facility, with no usual watch battery to power the normal functions that would of a cheap £5.99 Casio fake.
Very disappointed about the battery life, of an otherwise very nice piece of kit....

11 December 2019
Unprompted review
Rated 1 out of 5 stars

Casio repair broke my watch and won't refund me

I sent my watch to repair because a button was not pressing properly. Casio repair centre sent it back to me extremely scratched (both glass and case) and somehow they managed to make the paint come off from the case. I sent it back (as they instructed after I sent them pictures clearly showing the problem). They kept it for a total of two and a half months. Yesterday, they decided to ignore all the defects that THEY caused and shipped it back to me. This is unbelievable. It is the worst service I have ever received in my life. They kept saying "we will get back to you" a number of times but never did until this happened.

15 November 2019
Unprompted review
Rated 5 out of 5 stars

Very good well known brand of…

Very good well known brand of electronic watches - buy it and you will never regret basically about anything out there for example no matter how hard it is. Can we do something better than that or not ? I do hope it should really make it possible for others to see.

9 November 2019
Unprompted review
Rated 3 out of 5 stars

Casio Pro-Trek Watch - dissapointing

For a watch that proposes suitability for a rugged lifestyle, you would expect these to last well, especially as they are not cheap! So thinking, got one of these Pro-Trek's (a PRW 5100) for my son's 18th. Its a lovely watch but at less than 3 years old, it has suffered an mechanical break-down of the hands which meant a repair, a new mechanical module. Customer service was great, but were unable to tell me the cause of the failure - and the watch has not been abused or used outside of what would be normal and has been cared for. Very disappointed in this and have to suspect the quality of components, but perhaps only having a 2 year warranty should have been an indicator!

19 September 2019
Unprompted review

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