Carwow Leasey Reviews 

1,434
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 791 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and professional team members for guiding buyers through the entire vehicle leasing process smoothly and efficiently. People note that customer service is outstanding, mentioning quick response times, reasonable pricing, and constant updates from the initial call right up to delivery. Some reviewers were not happy with frustrating delivery delays, noting that estimated vehicle arrival dates kept changing repeatedly without receiving proper explanations. A few people also felt disappointed by occasional communication gaps regarding broker responsibilities, scattered updates, and unexpected changes to promised follow-up timelines.

What people talk about most

Service

Customers had positive experiences with service, highlighting a seamless and straightforward leasing process... See more

Customer service

Consumers find customer service to be positive, highlighting great communication and helpful advisors who... See more

User experience

Users describe positive interactions with user experience, noting that the entire process is smooth,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that cars arrive on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a car on order with another company, they kept changing dates, were evasive or just lied in their slow responses. So I changed to carwow and the process was much smoother. Sven was excellent, h... See more

Rated 5 out of 5 stars

Sven and the whole team made the leasing of my Abarth 600e very easy indeed. I received bi-weekly updates in regards to the delivery of my vehicle and the Car wow team were very quick to respond to a... See more

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

Dealt with Jamie Lowe - following me getting in touch he phoned straight away which was appreciated. Managed to source the colour I wanted in an Audi A1 and I found Jamie to be very knowledgeable. My... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,434)

776 reviews in the last 12 months

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Rated 5 out of 5 stars

Dealt with Jamie Lowe

Dealt with Jamie Lowe - following me getting in touch he phoned straight away which was appreciated. Managed to source the colour I wanted in an Audi A1 and I found Jamie to be very knowledgeable. My Audi Q5 is also due for renewal next year so I will be phoning Jamie to organise this. Excellent experience all round. Thanks

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Stellar service and excellent pricing

Stellar service and excellent pricing from Carwow leasey. I have arranged a lease deal with Carwow Leasey for a new model that is awaiting delivery; the pricing has been very reasonable and above everything the process has been incredibly easy. I had finance clearance within half an hour of deciding to go ahead, paperwork all delivered smoothly. My account manager Maxwell has been responsive and answered any queries very quickly indeed.

I am awaiting delivery and will update once this occurs - but at this stage, this must be the easiest way to procure a new vehicle.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Easy to use, helpful team. Great communication. Ella was very helpful
Even down to delivery service. Arrived 11am on the dot and handover was easy.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience from start to finish (delivery)

I dealt with Sven Liegis from the beginning of negotiations to delivery. When we first linked up the issue in front of us was pricing compared to other brokers. After a few exchanges Sven and I were able to agree a mutually satisfactory financial deal on the exact car of my choice. From that point on I was regularly updated on the process to deliver my vehicle on the date I chose.

29 September 2026
Unprompted review
Rated 3 out of 5 stars

Stuck in the Middle

A difficult one to sum up as to where does Carwow Leasey responsibilities end and the supplying dealer start. Easy to place an order and a fantastic deal. The car took over 6 months to arrive despite the original timescale being 2 months. Had to chase far too many times for updates. Was finally told it would be delivered in August only to take delivery today (29th September). When I saw the car for the first time it was filthy. I just feel disappointed with the whole experience and expected more. The Carwow team, as brokers, just didn't give me enough. Marked down for the lack of communication and failed promise. Next time I think I'll go straight to a dealer for direct answers and accountability for any issues that may arise.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We had a great experience buying our car through Carwow Leasey. From start to finish, the whole process was professional, friendly and stress-free.

Simon Pitney-Baxter was extremely helpful and knowledgeable and made sure everything was handled smoothly.

A really positive experience from beginning to end — thank you!

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy lease process

The whole process of organising a leased car was much easier than I expected. Ralph was quick to reply with any questions I had. Regular updates were available on the Carwow customer portal.
I would happily use Carwow in the future.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and professional

Carwow Leasey and in particular Max Gardner made it super easy to choose my next lease car. Max handled my enquiry in a very professional and efficient way and the whole experience was a pleasure. Thanks Max for making the process so painless. Highly recommended.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic from the start

Sven was absolutely fantastic from start to finish. He was approachable, easy to communicate with and incredibly quick at responding to any questions I had. I was particularly impressed with how promptly and thoroughly he dealt with my email queries.
His excellent communication made the whole experience easy and hassle-free. A real credit to Carwow. Highly recommended!

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Sven was awesome to deal with in…

Sven was awesome to deal with in sourcing and delivering exactly what we wanted. When there were a few unforeseeable hiccups they were dealt with above and beyond expectations. Communication was excellent and was a pleasure dealing with. Will definitely be doing future business with Leaseys and Sven.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth and trouble free

My first time leasing a vehicle and the experience could not have been more straightforward.
A quick name drop for Ralph Burbeck-Hunt who dealt with the majority of the correspondence. Ralph was very polite, professional, well spoken and responded promptly to any communication. A realistic timescale for delivery was given, and I was kept updated on the progress every two weeks. In the end delivery was slightly earlier than expected.
Delivery itself by the supplying dealer was trouble free, with the driver giving ample notice of expected arrival time. Handover was straightforward.
A follow up call was appreciated, with advice then supplied as to how to resolve a small issue with the dealer.
All in all a very positive experience.

18 September 2026
Unprompted review

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