Carter ReevesReviews 

I would advise staying away from this agency.

We mainly dealt with Ray. Our first interaction was him telling us that the keys to the flat were not in the office and that he couldn't do the viewing at 6pm like we agreed. He then managed to track them down and do the viewing at 8pm. He managed to make up for the agency's mistake and probably stayed late to accommodate us, so I'll give him that. He gave us a good tour and answered our questions, and we felt like we could make an offer. Upon visiting I realised one of my friends had lived in the same flat in the past, so I reached out to him and he warmed me that part of what Ray had said was false (nothing crucial, for example the fact that the landlord was easily reachable when in reality he had never been in contact with the landlord directly throughout his tenancy). He also warned me that Carter & Reeves they took a while to deal with issues, only after insisting a lot. Apparently they were pretty incompetent overall.

We made an offer regardless. Halfway through the process an agent called Michael was added to the conversation. The only thing he did was to apologise about forgetting to send us the floor plans, which we never received.

We agreed on a start date with them, then they asked to push this start date twice due to renovations happening in the flat, which we reluctantly agreed to. Then we finally signed the contract, with a September 12th start date. A week before moving in they wanted to push the move in date again to the 20th and did not offer any compensation, while all of us had already planned on arriving/being in London the week after. Given that the contract was signed, we argued that they were supposed to accommodate or compensate us in some way since they weren't abiding by the terms, but they kept arguing against that without providing any proof.

A couple days later (on the 9th, 3 days before the supposed move in date), before the first issue was resolved, they mentioned that some of us had not passed referencing, and asked to draft a new contract where we would have to provide guarantors, despite the fact that they mentioned we wouldn't need them when we visited the flat. The contract we signed did not mention anything about referencing, and was definitely still holding up, so we tried to stick to it, but the agents once again threw a couple more unfounded arguments which did not hold up (I checked with legal professionals) to try to get us to draft a new contract, which would obviously benefit them on that first issues as well.

When we tried to get more formal with them about respecting the terms of the contract, they stopped responding for 2 days, and didn't reply to calls. When Ray finally picked up, they once again gave a bad argument referring to an off topic section of the contract. Then they mentioned they wouldn't know when the flat would be available at all. They offered us another apartment, which we could visit on the day and move in to at a discount, but that flat was very dirty and of poor quality. We had to urgently look elsewhere with only a few days remaining. They did send our money back when we found something else.

I think that threatening some form of legal action is the only way to get your point across with these agents. It's probably better to stay away.

Carter Reeves Estate Agents (298 Gray's Inn Road, London, WC1X 8DX) - Have been requesting work from SpacePhoto to be done but haven't made the full payment for the work done since the last year 2018. Indicating on financial difficulties with the company or avoidance to keep their responsibilities. (Dept of £4450.32)

All members of staff were helpless and not able to assist and director Mr MIAH, Akil in the office known as Michael is always at meetings and does not return the calls either emails, showing that it is not in his interest to clear this out but trying to run away from the situation.

Also after agreeing on a repayment plan, it did not work and this agreement by MIAH, Akil was not kept a minimal payment of £200 per month was not paid.

The work has been carried out without delays from our side, however, Carter Reeves has failed to complete their responsibilities even with multiple emails, reminders, phone calls.

We have done all from our side to recover the debt that Carter Reeves have leaving us with no other option to take the next steps and open a court case for this matter.

The purpose of this review is to inform people of the facts of how they are dealing with there service providers and if you are a service provider please be aware of the above, the above statements are true facts and will be proven in a court hearing.

Also after a small research, I have found out that Mr. MIAH, Akil has been prosecuted already in past more info if you google "Carter Reeves Court Case"

And besides this, he also has 4 dissolved companies under his name.

Although this is not a fact but my personal feeling that is based on my experience and information gathered, It can be that it is Carter Reeves management strategy to open and close companies and to avoid payments to their service provider. This statement should be looked like my personal opinion and not as a fact, I have no proof of this or I don't have any qualifications to prove this or have the full information of the dissolved companies and the reasons behind them and the management strategies neither I am expert in such complex business structures.

But the reviews that are left with 1 star for this company usually are extremely long leaving us with a question of why people would spend so much time in writing all this if it would not be true? Probably the people would like to be heard, if Carter Reeves would be able to listen and to resolve any issues, I am sure this would not go so far as this, leading to question what are their moral values and are they customer focused or self-centered, and resolving this matter would not be fixing the hole in the boat but trying to get the water out from the boat as the water will come back if it is not fixed and what is the hole in Carter Reeves I leave to you to decide, but would you like to do business or work with a sinking boat?

Hope this is helpful and please let me know if you need any help with this or you have anything to add as we are building a case and any information would contribute please get in touch with me directly

Many Thanks,
Peter B. (SpacePhoto)

Absolutely s*** company, please stay FAR AWAY
Don't understand how to be polite and non condescending to their customers on the phone

…………………./´¯/)
………………..,/¯../
………………./…./
…………./´¯/’…’/´¯¯`·¸
………./’/…/…./……./¨¯\
……..(‘(…´…´…. ¯~/’…’)
………\……………..’…../
……….”…\………. _.·´
…………\…………..(
…………..\………….\