I am totally satisfied with my purchase of Irish tea and a beautiful cup. The package safely crossed the Atlantic Ocean, arriving in pristine condition. If only my 19th-century ancestors from Munster... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
St Stephens Green Store. I had the pleasure of being served by Bridget during my visit. From the moment I walked in, she greeted me with a smile, endless patience, and enough Irish charm to ma... See more
Company replied
Everything was perfect - the way we interacted with the company representatives, the way they intervened in the faster delivery of the order. And last but not least the exceptional quality of the prod... See more
Company replied
This is not my first purchase from Carroll’s and, as always, everything was perfect. The package arrived intact and well packed. I highly recommend this store to anyone who loves Ireland and its cult... See more
Company replied
Company details
Information provided by various external sources
Carrolls Irish Gifts are the leading retailer of quality Irish Clothing, Gifts, Jewelry & Souvenirs. We stock many leading Irish brands including Guinness, Carraig Donn and Tipperary Crystal. We are a fully Irish owned company, established since 19...
Contact info
O'Connell Street Upper 58, Dublin 1, Ireland
- www.carrollsirishgifts.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Still waiting for the delivery…..
Still waiting for the delivery…..
28979-45AA8 Ordernumber
1 December 2025
Unprompted review
Reply from Carrolls Irish Gifts
Hi there, I am sorry to hear that. Please provide us with your order number so we can better assist.
Great seller
Great seller, recommend 100% smooth transaction, Aran jumper and Aran jacket. I buy in Dublin last year, woman size L ( I wear qwertee t-shirts XL size, so great surprise when this jacket XL size it's a bit bigger.
Nice jacket and jumper.
25 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Everything OK
20 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Customer care doesn’t care and won’t follow up.
Looks like my order has not even left Ireland yet, I was hoping to have my order by mid December, but it doesn’t look like that will happen. I did contact your customer support and they would not even follow up with the courier. They didn’t even care. Not good customer service at all. Will never buy anything from your company again.
25 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
I'm truly sorry to hear that your experience with us hasn't met your expectations. We strive to provide quality service and it's disappointing to hear we fell short in this area. Your feedback is incredibly valuable, and we appreciate you taking the time to share it.
Great little gifts …
Great little gifts to make up care packages for visiting overseas. The sale is good value and less work than carrying duty free for sure.
13 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Love these Guiness glasses
Living in Australia I was concerned about receiving glassware from so far away. However they arrived in great time, very well packaged and in perfect condition. Highly recommend.
22 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Super quick delivery 10/10 service
4 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Very happy with my purchases from…
Very happy with my purchases from this company . Extremely quick delivery . Very easy site to use and so much variety at all prices . Would highly recommend
6 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Excellent service.
6 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Very good experience top quality goods
Very good experience top quality goods
18 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
When I reached out to customer support…
When I reached out to customer support they were very quick to respond.
However, the free international shipping listed on the home page and throughout my ordering process is very deceptive as I did not get this offer
2 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Very soft and nice slippers
Very soft and nice slippers. my wife loves them!
Quick and covenient delivery to Poland!
17 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
great experience
I had a great experience with this store. The customer service was excellent — very helpful and friendly. The delivery was also impressively fast. I’m very satisfied with my purchase and will definitely shop here again.
31 October 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Everything was as expected
Everything was as expected. V quick shipment
30 October 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Bought two leather wild flower purses &…
Bought two leather wild flower purses & two ceramic trinity hanging ornaments. Always good quality & price & made in Ireland 🇮🇪 .
10 October 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much Maria for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Ordering on line is clear and simple
Ordering on line is clear and simple. The web experience is excellent.
7 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
My go-to for gifts
The second time I've ordered from Carrolls and once again I am very satisfied with the service. The product I purchased was dispatched swiftly and I received it within two days, looking exactly as expected! Thank you!
1 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Tshirts
Great,perfect shortsit with eilen quality. And fast shipping. Thanks a lot.
11 November 2025
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.