Carrentals.co.uk Reviews 

Always use carrentals, always best price and ease of use…👍

We always use Carrentals.co.uk for our trips to Spain. The cost is a major factor, but also the website is so easy and there are sometimes promotions like free additional driver etc. when your life is busy booking car hire is so easy and you know you will get the best price. .

We rented a car via carrentals.co.uk.
We paid the full amount for the rental period upfront.
We arrived at the desk 2,5 later than noted in the documentation and got the response that they cancelled our booking, because the grace period is max 1 hour.

Although we paid the full amount upfront, no refund can be given.

In the end the exact same car as rented upfront, coincidentally was still available to rent at the desk of Noleggiare, and available for twice the price as we paid upfront....

They use non-existing terms and conditions as a scam to let you pay twice or triple the amount on the spot.
Knowing that you have no where else to go.

It feel like a white collar scam and is outrages.

Booked a car with these guys in advance for a trip to Italy.
Upon arrival my card, with which i did the booking, wasn't accepted anymore
due to it being a prepaid Mastercard. Although this didn't stop them from taking my money during the booking process, i stopped them from giving that money back.
I paid 200 euro for a product I never received en they decline to pay me that money back. Seems like it's a common scam used by these rental companies, watch out and fock them.

Wouldn’t even give 1 star. They charged me for a car I didn’t use. It does NOT make it clear they need a credit card ONLY for deposit and they are not open weekends so even if you want to cancel
You can’t if booked on a weekend. Avoid this company so you don’t waste money. Better companies out there.

Booked a car through Europcar via Car Rental.
Awful experience - You really know a good company when things go wrong..
I am from the US and rented a Europcar and was travelling in Wales and had a which I reported a flat tire at 3.30pm to Europcar. I was stuck in Snowdonia Mountains National Park. I was there with my family which included my special needs daughter. They do not have a spare so there was nothing I could do to fix it and just get going again and sort it out once I got back to my hotel location. About two hours later, around 5pm they came back and said that they could not get anyone to come out to fix the tire and referred me their RAC Breakdown service which I would have to pay for since that is not covered by their terms of agreement. After numerous calls to their service (speaking to different representative each time) and two hours later, they finally came back and said the earliest they could send someone the next morning. At 6.30pm, it was getting dark and cold and fearing the worst for my daughter and family, I arranged my own way home with my family and left the car at the broken location with instructions for the Breakdown crew on how to get access to the vehicle and also letting them know that I was due to check out of my hotel at 9am and I needed a car to move my family and my belongings. Once I reach my hotel, I called the Breakdown Service folks and they said they would have the car picked up next morning but could not gaurantee that they would have the car at my hotel by 9am. So I asked if they could get another car. They said that is out of their realm. By this time it was past 8pm. They told me that was for me to fight it out with Europcar. So I was on the phone again to them and on the second attempt that I would have to call their nearest location - in Manchester airport to do the swap - note I had to do that - why they could not do this is beyond me. I called the number they gave me and - yes no one picks up - after being on hold for almost 30 mins. by this it is almost 10pm. I am due to check out with my family including my disabled daughter tomorrow morning at 9am with no place to stay and no car to get back to my temporary resident in the Midlands. I will call again at 8am tomorrow and pray for a miracle. At this time I am not very hopeful. You only know a good rental company when things go wrong. Not only do I not have a rental car, for which I am sure they are going to charge me for, but they are also going to charge me for breakdown service because they could not get anyone to my location to fix the tire. Why they do not keep a spare like most cars in the US is beyond me. I am sure they will tack on additional charges for the swap which I am confident will not arrive by 9am tomorrow based on their current performance.
Date of experience is 10/20/2022.

We booked a car through Carrentals but due to our German credit card we're not able to hire a car, but the company refused to give us a refund (despite the website stating we would get one, with only perhaps 3 days that we had to pay). This is shocking treatment.

What a bad experience my family and I had with carrentals' "service". In summary:
- Booked a car for my family +/- 2 months prior to our holiday
- No car was available upon arrival
- No alternative was offered
- It took 38! days for any one of customer service to respond
- Now more than 2 months after not having received a car, I still haven't received a refund, let alone for all additional expenses we had to make and effort we took to try to get in touch and deliver all kinds of documents

In short, we truly have been scammed by carrentals without anyone taking ownership or feeling customer service is something valuable for the company. I recommend no one to make a reservation with this company since the outcome can be disastrous.

For a journey to Italy I booked with them the colleciton of a car at Linate airport. Unfortunately the flight was delayed by 1 1/2 hours, so I showed at the desk at 11:40pm. Car rental desks have a habit of waiting for the delayed customers, as they should, so that the customers will not be left stranded; desk staff are actually paid extra for waiting for their customers. Apparently the staff at Linate could not be bothered (it was Friday night after all...); luckily at least three car rental desks were still open and I was able to find another car to reach my destination.

I then tried to contact carrentals.co.uk's customer service, asking for a full refund; the answer was that, since I showed up late, I was not entitled to a refund. They suggested that next time, I should call them from the desk and they could arrange for a refund, minus three days of rental. That meant I could not get anything back.

Airplanes are delayed all the time, and car rental companies are expected to be flexible, and indeed most of them are. If I am left stranded in an airport at night I expect more from carrentals.co.uk than the comment "you were late".

I would heartily discourage anyone from using this firm - I am not sure what happened to rentalcars.com which this firm seems to have replaced but the service is appalling! Trying to cancel or change a booking is like pulling teeth. They insist on your calling them as if you have all the time in the world to waste being on hold, you get through to someone who you can barely understand on a terrible line who still does not resolve your issue. You try dealing with it on email so you have a record of the conversation and you just get told to call. Useless does not even begin to describe this company

I ended up paying 300 euro more and customer service is non-existent!

Though it is made easy to rent a car through the website, when trying to claim hidden costs, as is their policy, they simply ignore you.

I sent 3 messages through the website, but they went unanswered. I have spent 2 hours total in the phone queue, in three call attempts, and they just hang up when you waited long enough. You won’t be informed when it is your turn so it’s 100% in the dark.

I was charged an insurance I couldn’t use, a 50 euro extra delivery fee that was not part of the deal, and another 15 euro for a road-service that should be covered by the insurance.

2 stars because it still got me a car, but with literally no customer service I am left with 300 euros less than was agreed…

I rented a car through booking.com but apparently, their subcontractor is this company. I had to cancel the booking at the counter, considering that I will be paying 3 out of the 10 days of rental I booked. I cancelled at the Avis counter as I arrived on time for pickup, and the guy at the counter showed me how the booking is cancelled in their system, referring me to booking.com for a refund.
I tried communicating with them via the chat but it didn't work, so I wrote an email. Calling the UK, while I'm a tourist in Sweden is very expensive, so I figured that the email will be sufficient. Well, it wasn't.... Later that day, when I could eventually call them, the customer service was reluctant to help, claimed that the booking was not cancelled, tried to "call Avis" which she claimed didn't answer (strange, when I called them afterwards, they answered immediately!), and outright refused to consider any refund since her system showed I didn't even come to pick the car up!
She claimed that the only way to cancel a booking was via phone to them. It doesn't say it anywhere in their terms and conditions and she refused to send me the policy that says such condition. I ended up having to pay for a rented car I didn't even touch, and also carry heavy costs of phoning the UK from another country.
Bottom line, it's a scam. Don't use them because if anything happens, you're on your own.

Horrible service, staff was rude (Dutch/Belgian staff especially) and could not help us change a minute detail and told us to cancel and rebook a car for a way higher price point. Would not recommend. If I could give zero stars I would.

Do not touch it. Poor company you will lose your money

Pathetic staff.
0 stars
Rude and want to take money only
I have requested my bank for a charge back as luckily I had screenshots.

Carrentals.co.uk will help you find good prices for car rentals (better than what you would normally get through the car rental companies) but it's only worth using it to book with reputable car rental companies. Some of the lower cost options featured on carrentals.co.uk will try to milk you by passing into your bill charges inconsistent with your carrentals.co.uk booking when you get to the cashier to pick up the car. When that happens, good luck trying to get any help... I submitted all the details of my issue to carrentals.co.uk, no one ever even got back to me to at least acknowledge this.

If I could give no stars i would. Customer service was dreadful. Collected car at Palma airport no problem, hold deposit taken on credit card as agreed. Given a brand new car with 11 miles on and car did the job well for the week hire except when the battery went flat and we had to call out recovery. This in itself wasn't a big issue, sorted within the hour and off we went, these things happen. Returned car, told all good and that full holding payment would be reinstated on car. Returned to UK and noticed that £82 had been taken off our credit card. This is where the fun began. Called car rentals who advised us to call the hire car company in Spain, providing a number to call them. Called company to be told to email them. Emailed them but was incorrect email provided. Recontacted car rentals and advised to raise a dispute on their website. Raised the dispute which was closed off without any communication other than contact the company direct. Eh...I did that already and I'm getting nowhere. Recontacted rental cars, told they would reopen the dispute if I provided proof of payment taken. Uploaded onto dispute and then contacted to say I need to call the car hire company to find out what the charge is for. Provided a different number to call Spain again! Called Spain and got a call centre - told to email a different email address as this was the wrong number and they couldn't help (if you're frustrated reading my ramblings imagine how I'm feeling at this point). Heard nothing in response to this email request. Raised a further dispute online, emailed car rentals and became a nuisance now having raised the issue via 3 different means and finally (3 weeks later) received notification I would be getting a refund which arrived today. This was EXHAUSTING!! Claims / refund process a utter shambles and a shame as otherwise was seamless. If I hadn't been so stubborn and pressed the issue I would not have seen the refund.

Worst customer service I have experienced in my life. Been hanging on the phone for almost an hour, because my booking got cancelled (even though I got a booking confirmation) and been hung up on TWICE. The answer of the last lady was 'I can't help you with this', while the other two employees were putting me on hold for more than half an hour (apparently doing nothing). Definitely not booking at this place