Unacceptable experience. The seller did not deliver the carpet, blaming me for "refusing" to accept delivery at dates not agreed (with no notice and when I was at work!) and after the deadline had al... See more
Company replied
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See what reviewers are saying
The carpet was excellent quality and very very cheap compared to the competition but didn’t arrive until 11days after the date they told me it would arrive. That was nearly four weeks after ordering.... See more
Ordered on thier website and they emailed to say they were cancelling the order as carpet was not in stock. Unreliable. Worst service imaginable. Not had money refunded as yet. Just under £1000 s... See more
Ordered 36sq m of Brinton's Bell Twist. Carpet arrived on the promised date and I was able to track the delivery on the day with expected 'live' delivery time given by the delivery company. Good commu... See more
Company details
Information provided by various external sources
Carpet suppliers- If you are looking for luxury carpets online, then look no further than Carpet Factory Outlets Kidderminster.
Contact info
Unit 8 Easter Park, Worcester road, DY11 YAR, Kidderminster, United Kingdom
- 01562 743354
- Sales@cfokidderminster.com
- www.carpetfactoryoutletskidderminster.com
2.7
Poor
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted with the carpet which was…
Delighted with the carpet which was purchased for our hall stairs and landing.
28 January 2019
Unprompted review
Smooth transaction, but......
Smooth transaction and quick delivery. Very polite delivery guys. Would give it 5 stars, but was let down by its high delivery charges.
28 January 2019
Unprompted review
Great service
Great service , all as ordered , well protected and polite and helpful delivery personnel
Will use again
28 January 2019
Unprompted review
excellent service
excellent service. great price and quick delivery . highly recommend
1 December 2018
Unprompted review
Brilliant. Sunday ordered carpet,arrived on Thursday and fitted on Friday. Cannot be beaten........
All my house is from carpet outlet and all Brintons.absolutely brilliant. I do recommend this to friends and family.
30 November 2018
Unprompted review
Always a First Class experience from…
Always a First Class experience from placing the order to delivery.
True Velvet carpet with Brinfelt underlay is my personal choice and is just the best carpet for appearance and so nice to walk on. We have it in 5 bedrooms. Next will be the landing and stairs for carpeting.
I have no hesitation in recommending CFOK for service and delivery.
Ruth M Mortimer
12 November 2018
Unprompted review
Easy to order quality carpets and…
Easy to order quality carpets and delivered as promised.
31 October 2018
Unprompted review
Would have given 5 stars
Would have given 5 stars if communication had been better.
Product was as expected and delivery agent was good.
31 October 2018
Unprompted review
excellent carpet superb service
31 August 2018
Unprompted review
Prompt delivery of samples
16 August 2018
Unprompted review
request for samples
requested samples of carpet and after three weeks was told they had been sent. Samples never received.
9 August 2018
Unprompted review
Was a bit wary about ordering carpet on…
Was a bit wary about ordering carpet on line but as you can order as many samples as you need, which all arrive within a matter of days, there was no need to worry. You can pretty much pick your delivery date and the time slot was narrowed down to an hour, so no having to hang around half the day. Very pleased with entire experience
18 July 2018
Unprompted review
Great carpet at a good price,would use…
Great carpet at a good price,would use again.
14 July 2018
Unprompted review
Good service and price
Good service and price. Slight problem with delivery due to van breakdown but rescheduled easily.
26 June 2018
Unprompted review
Nice carpet but time will tell.
19 June 2018
Unprompted review
Just used this company for first time…
Just used this company for first time and they were very good ,
Ordering was easy and delivery in 10 days ,would highly recommend
19 June 2018
Unprompted review
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