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CarParts.com Reviews 

14,202
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,098 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online store is very easy to navigate when searching for specific automotive components. People also appreciate the straightforward ordering procedures, excellent pricing, and discovering replacement items that match their vehicles perfectly. However, some customers also noted frustrating delivery delays, with shipments frequently arriving much later than originally promised dates. Others experienced significant issues receiving incorrect or incomplete packages, which created unnecessary setbacks during their ongoing vehicle repairs. A few buyers felt disappointed by unexpected extra shipping fees and careless handling from the courier services used.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as experiences vary significantly among... See more

Order

Customers consistently note ambiguous experiences with order processes. While many reviewers found the online... See more

Price

Clients share positive opinions on price, highlighting that costs are affordable and competitive compared to... See more

Quality

People report ambiguous experiences with quality, showcasing a wide split in customer feedback. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was having difficulty finding the part I needed for 2018 _Prius. Once I located your site I easily navigated the structure of the website and found the part.

Rated 3 out of 5 stars

We did not receive a complete order ,we are missing passenger side back up lite !! Our Oder # is CPX262502132769669 we received 3 boxes instead of 4 however the quality of the taillights are superb! H... See more

Company replied

Rated 3 out of 5 stars

The package was delivered to to the wrong address. Also the brake pads for the front of the 2016 dodge gran caravan, also haven't received the front rotors on day promised, that's what I need most, n... See more

Company replied

Rated 3 out of 5 stars

The ordering process was simple. The price was reasonable however, the delivery date promised was 9/9 and it didn't arrive until 9/11 and 9/12 at 3:30am Est. Two separate shipments and when your ha... See more

Company replied


Company details

  1. Auto Parts Store
  2. Auto Body Parts Supplier
  3. Auto Parts Market
  4. Car Accessories Store
  5. Truck Parts Supplier

About CarParts.com

Written by the company

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For Every Ride. For Every Road.
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
Over 1.5 million parts, and a way to find yours
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
The parts you need, hassle-free
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
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Fast delivery, close to home
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Shopping with confidence
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
What we stand for
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
Our promise
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
CarParts.com, Inc. is headquartered in Long Beach, California, and is publicly traded on the Nasdaq under the ticker PRTS.

Brands and services
CarParts+
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
CarParts Euro
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
JC Whitney Performance Hub
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
DIY Repair Guides
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
Interactive Garage
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
Product Protection
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
CarParts.com Mastercard®
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard

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Contact info

3.7

Average

TrustScore 3.5 out of 5

14K reviews

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3.7

All reviews

(14,202)

7,785 reviews in the last 12 months

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Rated 5 out of 5 stars

I use CarParts for most of my auto…

I use CarParts for most of my auto needs. Fast delivery and always the correct parts. The price from CarParts is one of contributing factors if you don't need it right away. Good selection of parts from known parts manufacturers.

16 September 2026
Rated 1 out of 5 stars

Part never arrived

I place the order for the part. Receive notification with tracking. However, the tracking information does not correlate to the delivery time. The carrier has no idea when they will receive the part. Or when it will be shipped.

13 September 2026
Rated 5 out of 5 stars

Car parts were accurate and very well…

Car parts were accurate and very well packed.
The parts arrived on the same day but at different times and a day later than was stated when ordered. I got several texts with several different delivery dates on each of the parts.

10 September 2026
Rated 2 out of 5 stars

I ordered my part on 9.12.2026

I ordered my part on 9.12.2026. I was told that the part would arrive 9.16.2026 in time for the service appointment that I made. 9.15.2026, I get a text that my part would not arrive until the 9.19.2026. This is three days after my appointment. I tried reaching Support through a text twice. I got a reply text that they would get back to me as soon as possible, crickets! Least of the issues is dealing with what appears to be an offshore call center.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Perfect fit

Perfect fit! Looked online for two days looking for what I needed and couldn't find the exact part, which was wrong from another retailer first. This was the only place I could find what I needed as was correct!

6 September 2026
Rated 5 out of 5 stars

Great original part.

New passenger side rear view mirror for my 96 Toyota Tercel is perfect OEM fit and look. Good price I thought. Beats trying to find one at a auto junk yard. Easy finding and ordering on
carparts.com

5 September 2026

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