I was having difficulty finding the part I needed for 2018 _Prius. Once I located your site I easily navigated the structure of the website and found the part.
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We did not receive a complete order ,we are missing passenger side back up lite !! Our Oder # is CPX262502132769669 we received 3 boxes instead of 4 however the quality of the taillights are superb! H... See more
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The package was delivered to to the wrong address. Also the brake pads for the front of the 2016 dodge gran caravan, also haven't received the front rotors on day promised, that's what I need most, n... See more
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The ordering process was simple. The price was reasonable however, the delivery date promised was 9/9 and it didn't arrive until 9/11 and 9/12 at 3:30am Est. Two separate shipments and when your ha... See more
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Company details
About CarParts.com
Written by the company
For Every Ride. For Every Road.
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
Over 1.5 million parts, and a way to find yours
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
The parts you need, hassle-free
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
Fast delivery, close to home
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Shopping with confidence
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
What we stand for
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
Our promise
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
CarParts.com, Inc. is headquartered in Long Beach, California, and is publicly traded on the Nasdaq under the ticker PRTS.
Brands and services
CarParts+
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
CarParts Euro
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
JC Whitney Performance Hub
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
DIY Repair Guides
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
Interactive Garage
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
Product Protection
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
CarParts.com Mastercard®
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard
Need help? We'd rather fix it than read about it.
- Phone: 1-866-529-0412 (Mon – Sun from 4AM to 8PM PST)
- Contact Us carparts.com/help-center/contact-us
- Chat with Spark carparts.com/chat
- Track an order carparts.com/myaccount/trackorder
- Start a return carparts.com/returns
- Manage Account carparts.com/myaccount
- Retrieve my cart carparts.com/cart/getquote
Shop on-the-go
- Appstore apps.apple.com/us/app/carparts-com/id6450888440
- Playstore play.google.com/store/apps/details?id=com.carparts.mobilewrapper.customer
Follow Us
For the latest updates from CarPartscom:
- Instagram instagram.com/carpartscom
- Facebook facebook.com/carpartscom
- Tiktok tiktok.com/@carpartscom
- LinkedIn linkedin.com/company/carparts-com
- Youtube youtube.com/@CarPartscomOfficial
Contact info
United States
- feedback@carparts.com
- www.carparts.com
3.7
Average
14K reviews
Asks customers to review
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Part delivered timely and upon…
Part delivered timely and upon inspection appears to be of good quality. I will know more once I install the side view mirror on my truck
12 September 2026
Earlier than estimated delivery
The parts arrived 3 days earlier than anticipated. I am not mechanically skilled, but the videos with the parts helped me easily and "painlessly" change out the struts and shocks on my 2012 Nissan Titan.
5 September 2026
The order was a perfect fit!
12 September 2026
My part came on time and the price was…
My part came on time and the price was worth the wait.
4 September 2026
As described and timely delivery.
12 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Packaging was bad
Packaging was bad. Why wouldn't you put bubble wrap around an aluminum oil pan? It came nicked and not sure if it will seal properly. The engine mounts looked used and 1 may be damaged. 3 of the boxes were damaged plus took an extra 3 days to get here. Don't think I'll order from here again. Should let us put up pics
16 September 2026
Reply from CarParts.com
We are truly sorry to hear about the condition of the items you received and the delay in your order. We understand your frustration regarding the packaging and the potential damage to the oil pan and engine mounts. We're reviewing our packaging and shipping procedures to prevent similar issues.
Well it's been good wish you had a…
Well it's been good wish you had a phone number to call yesterday I ordered a set of shocks in the morning that evening I checked my bank account and there was no deduction so I figured it didn't go thru so I ordered it again, this morning I have 2 orders of shocks need to send one back
17 September 2026
The part that I needed was available…
The part that I needed was available and very easy to order plus the part was shipped very quick.
14 September 2026
Very satisfied with the arrival of the…
Very satisfied with the arrival of the part and the amount of time it took to get here. Thank you
12 September 2026
Get better tracking and arrive on time!
12 September 2026
Reply from CarParts.com
We appreciate you sharing your experience regarding tracking and delivery. We are actively working to improve our services in these areas.
The person on the phone always listen…
The person on the phone always listen to your description of the part and helps you to get the correct part and is always courteous and wants to know if there’s anything else they can do for you.
17 September 2026
Had no trouble finding my parts
Had no trouble finding my parts
Great customer service quick and easy way to find the parts that you need I will recommend them to a friend
12 September 2026
Delivery on time and packed securely
Delivery on time and packed securely. Looks grea
12 September 2026
Ordered on 9/11 and claimed to deliver…
Ordered on 9/11 and claimed to deliver by Monday 9/14. Come Monday the shipment was delayed . This is after they had provided a tracking number and claimed carrier was running behind. The carrier actually didnt even get the package until 9/15. I will never order from them again and would suggest no one else does either .
12 September 2026
Reply from CarParts.com
We sincerely apologize for the frustration and inconvenience caused by the delay in your shipment, Jim. We understand how disappointing it is when delivery expectations are not met, especially when tracking information is unclear. We're truly sorry for this experience.
My headers the box was open and parts…
My headers the box was open and parts moving around in the box
Haven't been home yet too see the intake I see it was delivered hope my parts work
12 September 2026
Parts came early and packaged very well…
Parts came early and packaged very well thank you
12 September 2026
Manny did a great job with assisting…
Manny did a great job with assisting with the fit check for my vehicle and completing the ordering. Thank you Manny.
17 September 2026
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